When i tried logging in today i received a message saying ur account has been locked because they "suspected" some1 else of knowing my password

 

 

 

SO i went and sent in the appeal thing

 

 

 

i gave them my recovs bank pin adress all membership information i could possible find etc etc

 

 

 

i have been a member for 3.5 years!!!

 

 

 

and now they say i havent given them enough information!!!

 

 

 

what can i possible do?

 

will they eventually unlock me?>??/

http://forum.tip.it/viewtopic.php?t=458750

 

 

 

More information and discussion about the lockings

also now when i try to go to the appeal locked account page

 

 

 

the java page wont load anymore

 

 

 

it says "Loading Java Applet Failed"

 

 

 

What is going on !!!!!!!!!!!!

all that pops up is a gray box with an X in the upper left hand corner

Yeah the same thing happend to me.

 

 

 

Just do the appeal thing and when it tells you that you dont have enough information it says continue appeal or something, and Jagex will check it. I did get my account back a few hours later but I had to change my password and reset my security questions.

i have continued appeal and when it says track ban appeal it says Jagex staff had denied you access to your account due to insufficient information

 

 

 

WHat do i do

 

 

 

all my 4 years works was there

 

 

 

im really sad :(

i have continued appeal and when it says track ban appeal it says Jagex staff had denied you access to your account due to insufficient information

 

 

 

WHat do i do

 

 

 

all my 4 years works was there

 

 

 

im really sad :(

 

What you do is provide them with the sufficient information, it's that simple.

 

 

 

If it's your own account, you should have no problem providing it.

 

 

 

Also as mentioned earlier there's a sticky designated for discussing the recent locking of some accounts.

Jagex has locked many accounts as a PRECAUTIONARY measure. They've not been hacked, Jagex is just trying to be careful and ensure these accounts do not get stolen.

 

 

 

Please see

 

http://forum.tip.it/viewtopic.php?t=458638

 

for announcement regarding restoration of the forums

 

 

 

and http://forum.tip.it/viewtopic.php?t=458751 or

 

http://forum.tip.it/viewtopic.php?t=458750

 

for discussion on locked accounts.

 

 

 

The last two topics have a lot of tips and ideas on what info to supply to Jagex to convince them that "you're you". Some people are saying it's taken them 5-6 appeals before they get it back. They are supplying info such as date of birth, month/year you started playing, etc. The info from payment e-mails is the BEST way to get the account back. Another poster in this forum suggested identifying stuff in your bank, such as what color your cat is, but I don't know if that is relevant or not.

 

 

 

I'm sure you'll manage to get it back, as many have already. Just keep trying.

my account was locked yesterday but i got it back, just put in everything that only you would know about your account and hopefully jagex will unlock it for you

my account was locked aswell and I got it back in a few seconds. what I did was 'continue appeal' and I written down every stat I had and what I had in my bank. since it was locked nobody could look into my account and nobody knew what I had in my bankaccount. that's how the knew I was the real owner of the account.