account locked

[artem_art]

hi to start is my account been locked when pho came out. I also have send them 3 letter telling them to un locked my char on the home page where it say to un locked your char and i still did not get my char unlocked. I also have send them private lettes on my nooby f2p char and i get boring letter that any one gets. So can any one plz help me out here.

[pokemama]

You aren't saying you were banned, so I'm taking your post at face value.

 

 

 

Don't know if you were playing in May, but Jagex locked a large number of accounts to protect them due to a potential fansite hacking and people using the same user name and password on the fansite and on RS.

 

 

 

Many people had to appeal 4-6 times to get their account unlocked. Hopefully you know your recovery questions. If you are a member, include the detailed information from your monthly payment e-mails, as that goes a LONG way towards convincing them that you are the real account owner. Some people went to the effort of listing items in their bank that strangers wouldn't know, such as the color of your kitten, etc, but I do not know how well that actually worked.

 

 

 

Good luck.

[QueenValerie]

This also happened to me , I had to tell them my birthday, how I pay for my account * what bank* , just keep giving them as much info as you can about your account.. Took me 3 trys also . Good Luck