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There might be something wrong with my antivirus! Plz help.


gahh

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i am using norton antivirus systemworks standard edition 2007

 

 

 

sometimes when im browsing a message pops up from norton, it says theres a virus called spyware.quicksearch and that it has been resolved by norton and needs to restart. it has been happening quite often lately and i dont know why. plz help if u can.

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- Editted - Bad mood -

 

 

 

Doing a little more than linking 'click here' would be nice...

 

 

 

 

 

 

 

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Running Adaware and Spybot S&D in safe mode would be the first thing to try. One or both will most likely be able to remove it. Links are in the How to protect your computer sticky.

 

 

 

 

 

 

 

To boot to safe mode, press and hold F8 before the windows loading screen appears, select an option to load (any will do if you install Adaware and Spybot before hand) and run the scans once you log in.

 

 

 

 

 

 

 

Posting a hijack this log to look over would be useful too.

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- Editted - Bad mood -

 

 

 

Doing a little more than linking 'click here' would be nice...

 

 

 

 

 

 

 

---------

 

 

 

 

 

 

 

Running Adaware and Spybot S&D in safe mode would be the first thing to try. One or both will most likely be able to remove it. Links are in the How to protect your computer sticky.

 

 

 

 

 

 

 

To boot to safe mode, press and hold F8 before the windows loading screen appears, select an option to load (any will do if you install Adaware and Spybot before hand) and run the scans once you log in.

 

 

 

 

 

 

 

Posting a hijack this log to look over would be useful too.

 

 

 

 

 

 

 

umm...how do i get adaware and spybot s&d. do i download it? and wats a hijack this log? :? :? :? :cry: :cry: :cry:

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I thought finding 2 links in a sticky was easy. :?

 

 

 

 

 

 

 

Adaware's download page. Spybot's download page.

 

 

 

 

 

 

 

Install both, reboot to safe mode (instructions from other reply), log into the admin account displayed, and run scans with *both* Adaware and Spybot. Removing what they come up with is generally a good idea. Both perform backups of things they remove so you can restore them if needed, but it shouldn't be needed.

 

 

 

 

 

 

 

Just forget the hijack this log for now. :P

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Install both, reboot to safe mode (instructions from other reply), log into the admin account displayed, and run scans with *both* Adaware and Spybot. Removing what they come up with is generally a good idea. Both perform backups of things they remove so you can restore them if needed, but it shouldn't be needed.

 

 

 

 

 

 

 

Just forget the hijack this log for now. :P

 

 

 

 

 

 

 

i tried that but when i run norton scan again the virus is still there :? :cry:

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Have you scanned with Lavasoft Ad-Aware and Spybot Search & Destroy?

 

 

 

 

 

 

 

Also make sure you have updated both programs, and try doing an immunize in spybot search & destroy.

 

 

 

 

 

 

 

yea just did that but the virus still pops up sometime but not as often now :? :?

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