I know this'll probably get locked and I know it's a long story but I really want to know what I should do about this.

 

 

 

Ok what happened was, my account was banned for billing problems. I had sent a payment to Paybycash through eCheck (which is where you type in your checking account number, almost like paying by credit card).

 

 

 

When I sent it however I got a message from Paybycash telling me that the payment could not be processed at that time. So I sent Jagex a message through the website asking them, and I was told that the billing system was having technical difficulties at that time and to send another one, which I did.

 

 

 

After sending the second payment, it was processed and I received 91 days of member credit. After about 5 days, however, my account had been banned because the checks were somehow refunded and I had those 5 days that I had already played, which were not payed for.

 

 

 

After about 2 weeks of messaging both Jagex and Paybycash, I learned that the reason for the checks being refunded was that I put my current address, and not the address on the check on the form. The address on the check is one I had just moved from and I wasn't sure whether to put it, so I decided that it was better to send my current address, in case they wanted to send me a letter.

 

 

 

Wait, there's more.

 

 

 

Then I was informed that the first payment I had sent, the one when Jagex was having technical difficulties, was indeed received and was also refunded because of incorrect billing info.

 

 

 

So now I have to not only pay the $40.00 payment of the checks but I also have to pay $25.00 for each check refunded, for a total of 90 USD.

 

 

 

First of all I shouldn't have to pay for the first check at all since it wasn't processed. I also think the $25.00 fee is unreasonable because it is such a small mistake, though I understand why I have to pay it.

 

 

 

Now for the advice I need:

 

Is there anyway I can chat with a jmod or have a quick conversation with somebody, rather than waiting almost a week for a reply, because if this is the case it'll take me a few months to get this resolved. This will cost me $90.00, half of which I think is unreasonable, just to get my account restored to free status plus even more money to make it a member.

 

 

 

Thank you for reading this LONG post and please help me.

 

 

 

To turn this into a discussion I guess:

 

 

 

What's the fastest way to contact Jagex CS and do you think they should make more efficient ways of contact?

Hmm.

 

Maybe you should turn this into a discussion?

 

Ex: What do you think is the fastest way to solve this problem/get in touch with a jmod?

 

 

 

Will keep the threat alive for much longer, and it might solve your problem :)

Done thanks :)

bump

do u know what else i dont get

 

how jagex does not keep up with the current exchange rates

 

such as canadian dollar $1.03 While american dollar is 1

 

 

 

but i end up paying 21$ for 3 months canadian or 15$ us

True...

 

 

 

But for your account I'm affraid the fastest way is through costumer support... Maybe you could find and email adress witch finishes by @jagex.com

Customer Support is probably the best way because you usually get responses in a day or so but their replys are stupid. Try to get an e-mail address of of http://www.jagex.com and find a runescape branch or something.

 

 

 

But all I can say it's your fault for putting the wrong address.

Moving this to Help & Advice where it belongs. :)

 

Please keep in mind that all game related questions goes to this forum.

 

 

 

Laikrob,

 

Tip.It Moverator