Major iPod Problem

[Jmclark911]

Well, back in September I bought a 3rd generation iPod Nano. About a month and a half ago, I went to Six Flags, and the screen got cracked.

 

 

 

[hide=Image if You Don't Know What I mean][/hide]

 

 

 

I can still play music by pushing the buttons, but I can't use the screen. I'm not sure if Apple will cover it or not (will somebody clarify it for me? I see so many different "I shipped my iPod in and they sent me a new one" and "Apple won't cover it". So could somebody clarify it for me, and if they don't, what would be the best way to fix it? (without buying a new iPod)

[Nadril]

If it's still under warenty I think you can get it fixed. Honestly though, how did it get cracked? iPods usually are fairly durable.

 

 

 

Aside from getting a new one / shipping this old one in there is nothing you can do to fix that screen.

[ClareJonsson]

I seriously doubt Apple will cover damage under warranty. Warranties cover component failure, not damage.

 

 

 

Apple will probably offer to repair it for you (you need a new screen), I have no idea how much it will cost though.

[Nadril]

I seriously doubt Apple will cover damage under warranty. Warranties cover component failure, not damage.

 

 

 

Apple will probably offer to repair it for you (you need a new screen), I have no idea how much it will cost though.

 

 

 

As far as cost goes I know I would have had to pay full price just to get a damn new battery for my old iPod. Yeah, definitely just said [bleep] it there. :P

 

 

 

For a broken screen its hard to tell.

[das1330]

If it's still under warranty, it will probably be covered. Apple is legendary for their no-hassle warranties. If it is not under warranty, it will not be covered.

[Tom_Servo]

I broke a digital camera that was still under warranty. It was entirely my fault, but they replaced it for $20. Wasn't free, but it's still a hellava lot cheaper than buying a new one. I'd say try and send it in.

[Jmclark911]

Well, I don't really see an option on the Apple Mail-In service list that explains "broken screen". Should I just send it in and see what they say? Or is there a way to contact them about it?

 

 

 

By the way, middle school band trip to six flags + no iPod case + bag being pushed around all the time= what happened on that day to my iPod

[Iamanarab]

From the Apple iPod Warranty

 

 

 

This warranty does not apply: (a) to damage caused by use with non-Apple products; (B) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes

 

 

 

Take a look at part (B).

 

Doesn't look like you're covered for it

[Alex_Ewan_1]

Seems you are not covered. You could pay them to sort it out or replace ipod.

 

 

 

Or Just go for a cheaper mp3/4.

[Jmclark911]

Seems you are not covered. You could pay them to sort it out or replace ipod.

 

 

 

Or Just go for a cheaper mp3/4.

 

 

 

Can't really do that... 75-80% of my songs were purchased on iTunes.

 

 

 

Should I just use a 3rd party replacement program?

[ClareJonsson]

From the Apple iPod Warranty

 

 

 

This warranty does not apply: (a) to damage caused by use with non-Apple products; (B) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes

 

 

 

Take a look at part (B).

 

Doesn't look like you're covered for it

 

Exactly what I said!

 

 

 

We maintain all sorts of products and no way would we honor a warranty on a smashed screen, that's user damage, not a failed component.

[urbestfreind]

My ipod is about the same (although it only has one major crack, it's unreadable). They wouldn't replace it for free, but they offered to repair it, for some $200+...Although I'm not sure it was covered under warranty when it broke, my friend had the same problem and just ended up buying a new nano after being rejected for a free replacement.

 

 

 

I'd say if you can deal with it, just use it with the cracked screen, or use it as a portable hd..If you are rejected, you can search for screen replacement kits, which can run $25-100, depending on the model. It's not that hard to do, but it's more for an "ah what the hell, at least I can say I took one apart if it fails" attitude. There are many guides on doing this too, just look around google.