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No appeal response

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Well, I have this pure that was hacked years ago and it was permanently banned for botting. I didn't even know it got hacked until I recovered it (I had forgot its password). I sent an appeal to Jagex on January 1st, 2012, but there still hasn't been a response? I'm not concerned about the account, it wasn't that great to begin with, but it would be interesting to see what stats it has after getting banned for botting (if I actually get it appealed and not drastically rolled back).

 

When should I check back on the appeal?

Appeals are normally responded to quickly afaik, so hopefully no more than a week.... :-k

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That seems a bit too long for a ban appeal. As ambler said, they should be responded to fairly quickly. 5 months later isn't particularly "quick". :mellow:

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Bot appeals are superlow priority as you only get banned for botting when they are 100% sure you did it. They don't want to let bot accounts back in game so why would they even waste their time responding to those appeals?

Try sending them an e-mail. If you explain to them what had happened, and perhaps try and provide some form on proof that it was really "hacked", getting it back should not be too hard a task.

They don't want to let bot accounts back in game so why would they even waste their time responding to those appeals?

Given the number of people who've been having their accounts hacked and then botted on, it seems like the kind of thing they would be trying to deal with relatively quickly.

 

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The thing is, it was botted a long time ago, and I only got it back 5 months prior. Maybe that made it low priority?

 

What email do I send to?

[email protected]

I think that's the one i used.

After sending a message to them you'll get a reply from a bot called Gary, to make you aware that they have received your e-mail.

Warning: take a few deep breaths before you read the email they send you. Even if it's obvious you already know it, they'll put the same form letter and then (possibly) some helpful information near the end, i.e., click here to appeal an offense.

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