i would like for one, this thread not to be moved nor locked, this is the "help and advice" forum, id like to be 'helped' and 'advised'

 

 

 

My level 80 account was locked (about 3 weeks ago) because aparently someone else knows my password, no one does i just went on my account on a different computer, i have tried over 5 times to get it back and have even complained about it (to Jagex) to try and get it back but so far its not working, any advice?

 

 

 

(and me giving you my detials to do it your self is not helping or advising so dont ask)

 

 

 

Thanks in advance

 

 

 

J

bump, i really need help with this

Well probably someone else DOES know your passw, it is possible that that other pc that you went on had a keylogger or other trojans that are able to get your password.

 

 

 

Tried filling in your recovery questions & details at the "I forgot my password" thingy to get a new one?

as i said, over 5 times and the computer i went on (when i was last on it) has no virus, no trojan or anything, its clean, anything that wants to get to any of my/our computers has to get through 3 firewalls and 2 seperate anti virus systems... and how someone knows my password is near enough unbelieveable, not only was it the most complicated one i ever thought of, i never said a word of it

 

 

 

and me and my friend made the comps i/we use and used so we have controll of them, no keylogger...

bump... any ideas?

try contacting a pmod trough the forums or IRC

Customer service has been a bit slow to respond in recent weeks with the new updates being released. All I can advise is to send another message to Jagex asking why they still feel your account unsafe. I hope you did change your password and recovery questions also, just in case.

as i said, over 5 times and the computer i went on (when i was last on it) has no virus, no trojan or anything, its clean, anything that wants to get to any of my/our computers has to get through 3 firewalls and 2 seperate anti virus systems... and how someone knows my password is near enough unbelieveable, not only was it the most complicated one i ever thought of, i never said a word of it

 

 

 

and me and my friend made the comps i/we use and used so we have controll of them, no keylogger...

 

the problem with having multiple firewalls and anti viruses is that they can lket through malicious files as they can confuse one another. also, remember that not every trojan and keylogger is known, and it is possible you have one that is undetected. i would reccomend using the on-screen keyboard for all passwords until your next anti virus update, and conatacting jagex again

lvl 80...locked account....so wat do they need for them to unlock the account: proof u own the account etc..

 

 

 

if they need proof u own the account then if u have some send some pictures....if u know the lvls of the skills that dont feature in the highscores then thats a plus....the ip adress of ur comp (if u have paid for members).....the host of the internet connection that logs onto the account the most(it appears when u log in at the top)

 

 

 

all little thing slike that can help

People say it may take 5-6 times to recover a locked account.

 

 

 

The VERY BEST way to prove to Jagex that "you are you" is to send them the details from a payment statement (assuming you are a member).

 

 

 

Some people even suggest identifying unique items in your bank (such as the color of your kitten, again members lol), but I don't know if that really helps or not.

 

 

 

Perhaps sending the IP of the two computers would also identify that you are you - especially if your e-mail account registered with jagex is hosted on the same IP that you were normally using.

 

 

 

Good luck.

ok i will try all of that... itl be the.....8th time ive tried so im repeating most of what ive told them, does telling them friends (on list) help? second account names... etc?

 

 

 

I might make a list of everything you guys (and girls) tell me lol

 

 

 

Payment number(s): unknown, used Mob (mob number maybe?)

 

Bank items: cash? armour, weapons... how many fly fishing rods i have? (bank pin?)

 

IP(s) of computers: can and will find out (wehey)

 

Print screens: uh oh.... i have one of when i was trying to sell some things (items)

 

Levels: a bit sketchy (bad memory) but i can guess... some... lol(?)

 

Contacting a pmod on rs forums: need to be unlocked (and be a member) to do that (in my memory anyway)

 

Someone else knows my pass: laughable....

 

 

 

Payment number(s): yes

 

Bank items: no

 

bank pin: yes

 

IP(s) of computers: can and will find out (wehey) : yes

 

Print screens: maybe

 

Levels: no

 

Contacting a pmod on rs forums: no

 

Someone else knows my pass: yes