I agree with this artical completely. Some people think that because they pay $5 a month, they have the right to do whatever they want and will have Jagex confine to their every whim. Well they are completely wrong. I'm mainly talking about the forums, but this does comply to Customer Support too. Some people think that because they pay $5 a month, they have a right to swear, spam or simply ignore forum rules. Then they get banned and complain to Jagex saying "I paid for the right to use the forums, you can't just take them away!" I think it's said on the first page you get when you log into the forums (the one with the "Click Here to enter the forums" link) that the use of the forums is a privelage, not a right (or it's said somewhere). Being a privelage, rules must be followed or your privelages can and will be revoked. Then there's the in game rule breakers. Those who are Free-2-Play players sometimes think that because they don't pay to play Runescape, they don't have to follow the rules and there is nothing Jagex can do. While for the most part, this is somewhat correct, Jagex is still doing all it can to prevent this. Eventually, Jagex may get so fed up with the Free-2-Play rule breakers that they may shut down Runescape to Non-Paying Players completely (like they did with Runescape Classic). Also, the more that accounts are banned, the more Customer Support queries Jagex will receive which will give them even more clutter in their job.