I praise Jagex for the way they handle runescape, and I completely understand why they ban so many people. They have rules, it is YOUR responcibility to read those rules, seeing as you agree to terms before you even activate your character. Even if you are not breaking a rule, you must be aware that you could potentially break one, and you are responcible for avoiding that. I don't think they ban anyone out of spite. It sucks to lose your account, ya, but the rules are there, it's not like you're incapable of reading them. I also understand why they would ban for false reports, they simply have too many things to deal with and making their life harder is a nusience. So really it's just a threat to make sure people don't waste their time, and they back it up to make a point. As for auto responces, again, they don't have time for every single person. Try replying to 1000 messages a day. Simpler, actually, try going through all your junk mail every day and going through all the surveys and crap they dish out to you. No one has the time to handle that much. Now, don't take it as an attack, cause I like Jagex, I'd just like to say that their idea for runescape wasn't some miraculous thing... almost every RP game is like this. You level up... you build skills to make money. FFXI, WoW, EQ2... if you think about it, it's based on life, only with out the work (which is why it's a game). People think it's "work" to fish and run to bank, go get yourself a rod and see how hard it is to catch a real fish ;)