Toys R Us

[AlexDT]

As said above, the customer is always right. If you start arguing is a surefire way to get your [wagon] kicked out of your job. So don't do that unless you enjoy getting fired.

That's [cabbage] - the customer is not 'always right' - and people who come into a store thinking that deserve to get shafted by the employees and essentially told to leave. If management sides with the customer - get another job. Management which is bullied by customers isn't worth working for because utlimately you will always lose at the end of the day.

 

 

 

 

 

I have argued with customers about the 'always right' line way too many times to remember and my managers have always backed me up. That's asuming what you are arguing is a case where they are definately wrong. Hell, if you're unsure about something - check first. Just don't let them push you around with attitude, otherwise you're setting yourself up to just have a [cabbage] day whenever it happens.

 

 

 

Just remember, you're obliged to serve the customer and be polite, it's what you're being paid to do. Sure, you'll get some crazy customers that need setting straight, but you always need to be polite. The customers are paying you for your service (in a roundabout way).

 

 

 

Besides, being kind and helpful is sometimes the best tactic; the ruder the customer is to you, the more polite you are. It annoys the heck out of them :wink:.