Dire_Wolf Posted November 24, 2008 Share Posted November 24, 2008 A friend has issues with getting Runescape loaded, so i hoped someone could help out on here. I am posting for him, but here's what he said and posted on a other forum that belongs to our Team. Wizard (My friend) Well since 23 November I haven't been able to play rs when I click on "Members Click here to play" this comes up: Anyone have any idea what's wrong and what I need to do to fix it? Things I have tried but still nothing has worked: Scanning computer System restore Uninstalled Java then re-installed Defrag Link to comment Share on other sites More sharing options...
D. V. Devnull Posted November 24, 2008 Share Posted November 24, 2008 SirHemen, have they checked their hosts file? Also, could you get a HJT log from them, which we could look at? Also, what real-time privacy/protection software are they currently running? ~Mr. D. V. "Man, I've got a lot of questions right now..." Devnull and normally with a cool mind.(Warning: This user can be VERY confusing to some people... And talks in 3rd person for the timebeing due to how insane they are... Sometimes even to themself.) Link to comment Share on other sites More sharing options...
InkofDeath Posted November 24, 2008 Share Posted November 24, 2008 Have they tried it with different browsers? Browser could be corrupted or something. Can they click the 'free members' button, and it works? This & DVD's will probably solve what the problem is, but even then a system restore, & reinstalling java tells me something about the network being picky, which would mean either a software problem selecting Runescape in particular, and letting other java games go by. Tell your friend to go play some games at funorb and see if they work. Also what country does your friend live in anyways? Might be a problem there too. Link to comment Share on other sites More sharing options...
Dire_Wolf Posted November 24, 2008 Author Share Posted November 24, 2008 SirHemen, have they checked their hosts file? Also, could you get a HJT log from them, which we could look at? Also, what real-time privacy/protection software are they currently running? ~Mr. D. V. "Man, I've got a lot of questions right now..." Devnull I don't know what you mean by "hosts file" and neither do i know what it is. As for HJT log i do not know that either. I hope that by real-time privacy/protection software you mean a antiprogram? If so he uses AVG. Have they tried it with different browsers? Browser could be corrupted or something. Can they click the 'free members' button, and it works? This & DVD's will probably solve what the problem is, but even then a system restore, & reinstalling java tells me something about the network being picky, which would mean either a software problem selecting Runescape in particular, and letting other java games go by. Tell your friend to go play some games at funorb and see if they work. Also what country does your friend live in anyways? Might be a problem there too. He tried funorb, but then all internett windows were shut down and F2P don't work either. He is from England. He also tried different browser so that's not the case. He even turned off Firewall, but that's not a problem either. Link to comment Share on other sites More sharing options...
D. V. Devnull Posted November 24, 2008 Share Posted November 24, 2008 Sounds like a virus hiding beneath Java (which has happened before, I do remember) and breaking anything that uses Java... Have your friend uninstall Java, then run a scan... Hopefully, they'll find whatever is doing it... Either way, they can reinstall Java afterward, but at least we will then know better as to what is going on... :geek: Before they do that, however, have they cleared their Java/Browser caches? Have they rebooted between uninstall/install stages? Sadly, Java doesn't work after uninstall without a reboot before the reinstall and a reboot after... :? ~D. V. "This problem is going to get fixed... ..." Devnull and normally with a cool mind.(Warning: This user can be VERY confusing to some people... And talks in 3rd person for the timebeing due to how insane they are... Sometimes even to themself.) Link to comment Share on other sites More sharing options...
Dire_Wolf Posted November 24, 2008 Author Share Posted November 24, 2008 Sounds like a virus hiding beneath Java (which has happened before, I do remember) and breaking anything that uses Java... Have your friend uninstall Java, then run a scan... Hopefully, they'll find whatever is doing it... Either way, they can reinstall Java afterward, but at least we will then know better as to what is going on... :geek: Before they do that, however, have they cleared their Java/Browser caches? Have they rebooted between uninstall/install stages? Sadly, Java doesn't work after uninstall without a reboot before the reinstall and a reboot after... :? ~D. V. "This problem is going to get fixed... ..." Devnull Hes done this: Things I have tried but still nothing has worked: Scanning computer System restore Uninstalled Java then re-installed Defrag I will tell him to clear Browser cache, but how he clear his Java. Just to be sure, the cache is the log on websites, saved passwords and so on? As for rebooting, you mean after he installs Java back on that he restarts computer? I think he has. Please if your gonna tell me to tell him to do something, please redirect us as to how to do it :pray: Link to comment Share on other sites More sharing options...
D. V. Devnull Posted November 24, 2008 Share Posted November 24, 2008 SirHemen, as for clearing their Java Cache, they will find that by pulling up the "Java" Control Panel, and then in that to "General > Temporary Internet Files > Settings..." and there will be a "Delete Files..." option in the following dialog to clear the Java Cache with... :-s Also, I had already noticed they did a simple uninstall/reinstall and simple antivirus/antispyware scans... But did they run any antivirus/antispyware scans specifically during the time that Java was not installed? Again, there are viruses that can hide underneath Java, but are exposed and killable while Java is not installed... So, if clearing the cache as described above does not work, then do the following... [*:1bykk08w]Uninstall Java... [*:1bykk08w]Reboot... [*:1bykk08w]Run AntiVirus/AntiSpyware Scans... (If there is anything that's been hiding under Java, this step should catch it.) [*:1bykk08w]Reboot again... (Best to clear RAM after that previous step... Don't be haphazard.) [*:1bykk08w]Reinstall Java... [*:1bykk08w]Reboot one last time... (Java won't work otherwise... BTW, Java might have you do this step anyway, don't forget to do it if it prompts you.) [*:1bykk08w]Try RuneScape again... If by this point, it is still not working, please tell us... :geek: ~D. V. "Is that any more clear?" Devnull [Slight edits by author for context clarity, and to add this note...] and normally with a cool mind.(Warning: This user can be VERY confusing to some people... And talks in 3rd person for the timebeing due to how insane they are... Sometimes even to themself.) Link to comment Share on other sites More sharing options...
Dire_Wolf Posted November 24, 2008 Author Share Posted November 24, 2008 I will notify him D.V. Thanks :) Right now he is not on, but i will post as soon as he gets on and he done what you told me to tell him. :thumbup: Link to comment Share on other sites More sharing options...
Sbrideau Posted November 24, 2008 Share Posted November 24, 2008 I have heard of some problems between the latest AVG and Rs. It may be it as well if D.V. is wrong. That would be something to try as well, getting a good antivirus like Avira or Avast! instead of the crap that AVG is nowadays. Link to comment Share on other sites More sharing options...
InkofDeath Posted November 24, 2008 Share Posted November 24, 2008 Might want to disable, or completely remove AVG, and see what happens. Link to comment Share on other sites More sharing options...
Dire_Wolf Posted November 26, 2008 Author Share Posted November 26, 2008 Issue solved by friend uinstalling Mozilla, from there he deleted Mozilla folder and then reinstalled and it worked. Link to comment Share on other sites More sharing options...
D. V. Devnull Posted November 26, 2008 Share Posted November 26, 2008 Issue solved by friend uinstalling Mozilla, from there he deleted Mozilla folder and then reinstalled and it worked. That means their browser was somehow corrupted. That usually doesn't happen unless some major extension install goes way awol, or something else gets in and clobbers something. However, it would appear whatever it was happened to be a temporary thing. :-k I wish your friend luck in having it not happen again. :-s ~D. V. "Best of Wishes..." Devnull and normally with a cool mind.(Warning: This user can be VERY confusing to some people... And talks in 3rd person for the timebeing due to how insane they are... Sometimes even to themself.) Link to comment Share on other sites More sharing options...
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