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Account recovery help! REALLY NEED HELP!

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I woke up this morning to find my Runescape password changed. I quickly did an account recovery and filled in every of those boxes there...Jagex promised to reply to my request in about an hour. It has been 4 hours since I submitted my appeal and my appeal status still says "pending". What is going on?

  • Author

Has anyone else's account recovery appeal taken more than 2 hours?

Yes, you're not the only person to have their account hacked.

Just give it more time...

[hide=Drops]Slayer:Draconic Visage x3, Abyssal Whip x23, Dark Bow x3, Dragon Platelegs x3, Dragon Boots x40, Dragon Plateskirt x4, Shield Left Half x3, Dragon Medium Helms x10

GWD:

CS: Zamorakian Spear x2, Zamorak Hilt x1, Bandos Chestplate x1, Sara Sword x1

DKs: Dragon Hatchet x3 Beserker Ring x1[/hide]

[hide=Completed Goals]99Attack.pngAchieved April 26, 200999Defence.pngAchieved Sept. 15, 200999Hitpoints.pngAchieved Nov. 21, 200999Strength.png Jan. 10, 2010

99Slayer.png Achieved Mar. 5, 2010[/hide]

[hide=Goals]c1dfeeb1d3.pngCptBaker.pngCptBaker.png[/hide]

  • Author

Ok sure. A side question: I did not download anything, did not visit any other websites in the past weeks. How come I still found a trojan in my computer?

A side question: I did not download anything, did not visit any other websites in the past weeks. How come I still found a trojan in my computer?

 

Somebody else did?

Ok sure. A side question: I did not download anything, did not visit any other websites in the past weeks. How come I still found a trojan in my computer?

 

 

 

Things happen.. When was the last time you ran a virus/spyware/whateverelsethatcouldbebadonyourcomputerware check? Did you open some emails? Maybe someone else was on your computer. Maybe the virus scan misidentified the file as a trojan. Could have been a multitude of things.

Has anyone else's account recovery appeal taken more than 2 hours?

 

 

 

 

 

2 hours is nothing. My old account Baby Koopa was stolen once, and I sent in an appeal that stayed at pending status for 4 months, I kid you not. After the 4 months I got it back though, and it had a nice ammount of new items and cash on it lol. But yeah, just give it more time, you'll get it back soon enough if you filled out everything correctly.

99 HP, Attack, Strength, Defence, Summoning, Ranged, Herblore, Prayer, Agility, Magic, Slayer, Fletching, Fishing, Woodcutting, Mining, and Thieving.

 

Jagex'd out of my untrimmed hp cape on 6/14/2011.

Is it a family computer? If so, someone else probably a little less computer literate then you downloaded accidentally a Trojan virus.

21ed8x.jpg

Always remember you're unique, just like everyone else.

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