So this is the second time in the 8+ years I have been playing that I have forgotten my password. I'm on about my 5th appeal to have my password reset to no avail, so what am I doing wrong?

 

Starting with e-mail registered to account:

I've tried using my first e-mail and the e-mail I used to start members over 3 years ago.

 

Recovery questions:

I know 4/5 for sure and have tried a few answers for the last

 

Previous passwords:

I have given probably 5/7 of all the passwords I have used including my first one

 

E-mail security code:

Can't find it

 

Contact details:

I provided postcode and e-mail account

 

New Password:

Provided

 

Other details:

Gave them date I started account down to the month, which was over 8 years ago. Should I put the date I started members in this section?

 

Provided internet provider

 

Provided date I moved, which was the month I left the country

 

Additional information:

In this section I have sent in anywhere from most of the passwords I have ever had, dates I have moved, copies of credit card receipts, did give last 4 of credit card, month I canceled my membership, details on abuse reports sent and marks made on the account.

 

The responses I keep getting back is that they want more details on when the account was first made. I have provided all this, except I don't recall the IP address from my US address. This is the second time going through this process and I didn't have any problems the first time. I'm not use to all these questions as I'm pretty sure all I had to do the first time was answer the recovery questions. I have also forgotten all the original membership numbers from over 3 years ago.

 

Is there a specific detail that I'm really missing here? I moved from America to China, so do they just think all people in China must be hackers?

 

If I don't get this account back you can count the white partyhat, two red masks, one green mask as out of the Runescape economy!

Do you have P2P info?

Do you have P2P info?

 

The only info I remember is vaguely starting members 3-4 years ago. I don't have the exact month, but I have a few years of credit card receipts sent from Worldpay. I don't have the original transaction number as I wrote it down years ago and it's probably lost in my parents place in America somewhere. I am not a member currently, but I did send them a copy of the last transaction when I canceled my members. They keep wanting information on when I first started the account, so does that mean information from 8+ years ago as appose to members activity in the last 3-4?

for future reference, i'd email myself all receipts / details you want to hang on to. that way, you can't loose them. Now though, all you can do is send them what you've got :S

for future reference, i'd email myself all receipts / details you want to hang on to. that way, you can't loose them. Now though, all you can do is send them what you've got :S

 

 

Now I'm really getting frustrated. I don't understand why my credit card information and years of history are not enough to get my password back. Once again they ask for more information when I started the account. I never ever went through this much trouble last time and if I realized I would need all this information I would have put together a portfolio 8 years ago!

I guess you just got caught with the auto-reply bug :(

 

It seems that you gave ALOT of information, enogh in my opinion to get your account back but there probably something inparticular thats not triggered jagex's machines to give it to a person.

I guess you just got caught with the auto-reply bug :(

 

It seems that you gave ALOT of information, enogh in my opinion to get your account back but there probably something inparticular thats not triggered jagex's machines to give it to a person.

 

I think the last time I forgot my password I was a member, so I assume a person was more likely to look at it. I also got my account back right away.

Try using an American proxy when recovering, I bet the main reason it's not getting accepted is the IP.

Try using an American proxy when recovering, I bet the main reason it's not getting accepted is the IP.

Using a known proxy would be a huge red flag though. Plenty of proxy lists and I suspect Jagex cross references them.

That stinks, maybe you could try to get a Jmods attention through the forum?

 

Try using an American proxy when recovering, I bet the main reason it's not getting accepted is the IP.

Using a known proxy would be a huge red flag though. Plenty of proxy lists and I suspect Jagex cross references them.

I saw your post and lol'ed after reading your signature. :P

Got my account back! I took the advice from RSfreak1234 that one of my answers was not getting past the auto response. I decided to re enter everything without stating I had members before. Once you say you had members they ask for the month and registration number, which I didn't recall, so maybe this just locked me out all together.

 

Thanks for all the responses and support in my hour of need!

 

edit:

If anyone was wondering...I do remember my PIN

That stinks, maybe you could try to get a Jmods attention through the forum?

 

Try using an American proxy when recovering, I bet the main reason it's not getting accepted is the IP.

Using a known proxy would be a huge red flag though. Plenty of proxy lists and I suspect Jagex cross references them.

I saw your post and lol'ed after reading your signature. :P

 

Lol =)

 

Anyway you could try RSOF, The info you have provided is more than enuf