Jagex picky about password retrieval

[cookiestealer222]

So this is the second time in the 8+ years I have been playing that I have forgotten my password. I'm on about my 5th appeal to have my password reset to no avail, so what am I doing wrong?

 

Starting with e-mail registered to account:

I've tried using my first e-mail and the e-mail I used to start members over 3 years ago.

 

Recovery questions:

I know 4/5 for sure and have tried a few answers for the last

 

Previous passwords:

I have given probably 5/7 of all the passwords I have used including my first one

 

E-mail security code:

Can't find it

 

Contact details:

I provided postcode and e-mail account

 

New Password:

Provided

 

Other details:

Gave them date I started account down to the month, which was over 8 years ago. Should I put the date I started members in this section?

 

Provided internet provider

 

Provided date I moved, which was the month I left the country

 

Additional information:

In this section I have sent in anywhere from most of the passwords I have ever had, dates I have moved, copies of credit card receipts, did give last 4 of credit card, month I canceled my membership, details on abuse reports sent and marks made on the account.

 

The responses I keep getting back is that they want more details on when the account was first made. I have provided all this, except I don't recall the IP address from my US address. This is the second time going through this process and I didn't have any problems the first time. I'm not use to all these questions as I'm pretty sure all I had to do the first time was answer the recovery questions. I have also forgotten all the original membership numbers from over 3 years ago.

 

Is there a specific detail that I'm really missing here? I moved from America to China, so do they just think all people in China must be hackers?

 

If I don't get this account back you can count the white partyhat, two red masks, one green mask as out of the Runescape economy!

[anonymouse_]

Do you have P2P info?

[cookiestealer222]

Do you have P2P info?

 

The only info I remember is vaguely starting members 3-4 years ago. I don't have the exact month, but I have a few years of credit card receipts sent from Worldpay. I don't have the original transaction number as I wrote it down years ago and it's probably lost in my parents place in America somewhere. I am not a member currently, but I did send them a copy of the last transaction when I canceled my members. They keep wanting information on when I first started the account, so does that mean information from 8+ years ago as appose to members activity in the last 3-4?

[tortilliachp]

for future reference, i'd email myself all receipts / details you want to hang on to. that way, you can't loose them. Now though, all you can do is send them what you've got :S

[cookiestealer222]

for future reference, i'd email myself all receipts / details you want to hang on to. that way, you can't loose them. Now though, all you can do is send them what you've got :S

 

 

Now I'm really getting frustrated. I don't understand why my credit card information and years of history are not enough to get my password back. Once again they ask for more information when I started the account. I never ever went through this much trouble last time and if I realized I would need all this information I would have put together a portfolio 8 years ago!

[jjjon123]

I guess you just got caught with the auto-reply bug :(

 

It seems that you gave ALOT of information, enogh in my opinion to get your account back but there probably something inparticular thats not triggered jagex's machines to give it to a person.

[cookiestealer222]

I guess you just got caught with the auto-reply bug :(

 

It seems that you gave ALOT of information, enogh in my opinion to get your account back but there probably something inparticular thats not triggered jagex's machines to give it to a person.

 

I think the last time I forgot my password I was a member, so I assume a person was more likely to look at it. I also got my account back right away.

[anonymouse_]

Try using an American proxy when recovering, I bet the main reason it's not getting accepted is the IP.

[Zephy]

Try using an American proxy when recovering, I bet the main reason it's not getting accepted is the IP.

Using a known proxy would be a huge red flag though. Plenty of proxy lists and I suspect Jagex cross references them.

[Runecrafts]

That stinks, maybe you could try to get a Jmods attention through the forum?

 

Try using an American proxy when recovering, I bet the main reason it's not getting accepted is the IP.

Using a known proxy would be a huge red flag though. Plenty of proxy lists and I suspect Jagex cross references them.

I saw your post and lol'ed after reading your signature. :P

[cookiestealer222]

Got my account back! I took the advice from RSfreak1234 that one of my answers was not getting past the auto response. I decided to re enter everything without stating I had members before. Once you say you had members they ask for the month and registration number, which I didn't recall, so maybe this just locked me out all together.

 

Thanks for all the responses and support in my hour of need!

 

edit:

If anyone was wondering...I do remember my PIN

[opeious]

That stinks, maybe you could try to get a Jmods attention through the forum?

 

Try using an American proxy when recovering, I bet the main reason it's not getting accepted is the IP.

Using a known proxy would be a huge red flag though. Plenty of proxy lists and I suspect Jagex cross references them.

I saw your post and lol'ed after reading your signature. :P

 

Lol =)

 

Anyway you could try RSOF, The info you have provided is more than enuf