I don't know why, but when people write articles or threads about how they're quitting, I honestly couldn't care less. It's like they just want the attention-if they only wanted to make it clear and why all they'd have to do is put something in their sig saying 'I've left Runescape-not that fun anymore'
I think the Times can do much, much better. How? Okay, I'll tell you.
I gave you an example before, and I'm going to do it again. The Nightmare of Working for Customer Service, by Hugh_Mannity. Read it. No, seriously. Before anyone starts thinking "But Jagex customer support still sucks five years later," or decides to reply as such, allow me to explain the context to which I'm referring. Yes, customer support needs a lot of work, but I'm referring to a broader concept of corporate growing pains.
Okay, time for a quote. Yep, one of the very same ones I used before.
The ones that always get me are those who believe that because they pay $5/month (or whatever the fee for service is in the product I'm supporting) they're entitled to $5,000 worth of service any and every time they call. It isn't so. Entitlement scum are the world's worst.
Spot on. Yes, I know membership fees have gone up a little, but it is NOTHING compared to the many other games out there that give Jagex competition. World of Warcraft is what, 15US$? (Pardon me if I've got that wrong, as well-- I'm too lazy to look it up.) My point is that while there are a lot more MMOs now than 2006, they all still charge higher subscription rates-- and even the ones that are toying with the idea of free play are a lot more restricted. Here's the rub, though: the Runescape community has got a terrible reputation of being very, very demanding, and really quick with the complaints.
I wouldn't be a bit surprised if Jagex doesn't need a corporate overhaulget in a few veteran management types to look at their business systems and rebuild them in a more efficient and cost-effective manner.
THAT"S HAPPENING right now. What? No, really, go ask an MBA or other business student/grad sometime. If ForsakenMage is still around, she might tell you. Um... let's put it this way... you get what you pay for. Yeah, back to the previous quote. Runescape members pay about 5US$ each month and expect customer service that would cost many times that much? I think some of you haven't dealt with enough outsourced CS or know why businesses are doing it. I worked with the Crew for a short time-- I remember the junk that came flowing in on the feedback form. No, I don't mean the spam stuff, I mean the "Dear Jagex, listen to me because I am a parent and I'm mad because my kid got hacked." I think many don't have a real clue how customer support typically works, and based on replies I got the last time I brought this up... I still say that.
I'm 37 years old. Plenty of people my age still game. Sadly, I remember some of them blowing hard cash on Facebook games that had pitiful scripts. Yep, Mafia Wars, Farmville, etc., all comes to mind. And I'm not going to say they couldn't be melodramatic about it. But over here... well the people I *know* are in my age group here are pretty silent on this subject. Pay attention, kids. That means they don't give two farts to the wind about you quitting. And as it's been pointed out very clearly-- people quit all the time. People have threatened to quit BEFORE, too. BOY DONE CRIED WOLF, SON. So Racheya makes a big high-profile post on it when it's been said dozens of times... yeah, okay, I will admit it's grabbed people's attention, but I'm inclined to say, "Yeah, yeah, whatever, the wolf is not there."
I'm gobsmacked, y'know? People whined and cried so hard even when the Gowers were still quite involved. What, you don't believe my lawsuit story? Fine. Go ask someone else who remembered that. But I hope you get my drift that an adult like me (Andrew is 34, supposedly) gets MIGHTY TIRED of listening to customers that rant and rave about things they probably know very, very little about. And if anyone remembers WHAT he said after he threatened Tip.It with a lawsuit... they should remember he's no suit and never will be. Again, he forms Fen Research... so he can get back to coding/programming. What is so hard to understand about that? Not to mention wow... ingratitude, really.
$5/month is a drop compared to my regular expenses-- more as I've got a house of my own, finally. And DON"T GET ME WRONG-- I was plenty idealistic up through my twenties. But after a while, it's just not a high priority.
Blah blah blah blah BLAH BLAH BLAH. I'm bored with my own writing here. Okay, bottom line:
Tip.It, you've got people here that can write stuff that is more... objective. I understand that it can't be too analytical or the younger teens go to sleep. Believe it or not, I do remember that. But melodramatics is annoying after so many years, although I freely admit I've met too many gamers of every single stripe (games, games, any games, not just pixelated) that were heavy on the drama llama.
Oh, yeah. I was in the Super Mod chair before, too. Yada yada Tip.It is over the drama, right? Heh, I guess not. Sorry, Racheya, I had no idea who you were when Silverion gave me a remote control, so to speak. That means... yeah, facepalm, or something to that effect. Thanks for the memories and all that.
Once again, most of my peers... I think most of them don't even care about this stuff, so maybe the fact I'm saying anything at all might have some meaning. Well, it means more that I care. But, uh, whatever, I guess.