Computer freezes when I try to shut it down

[Miluion]

I have Windows XP.

 

 

 

When I click "Turn Off Computer" everything freezes except the hour glass cursor. I can't click anything. So I've been turning it off by holding the power button, which I don't want to be doing.

 

 

 

 

 

 

 

I've done nothing out of the ordinary to cause this to happen. It's been doing it for about a week.

 

 

 

 

 

 

 

Anyone know the problem and how to fix this? Need anymore info, you can ask. Thanks a lot.

[Darrel104]

I have no idea what that could be but here are 3 links:

 

 

 

 

 

 

 

http://aumha.org/win5/a/shtdwnxp.htm

 

 

 

http://support.microsoft.com/?kbid=320008

 

 

 

http://aumha.org/win4/a/shutdown.htm

 

 

 

 

 

 

 

Have you tried switching user and then shutting down?

 

 

 

Is there any error message at all?

[Blipo]

First, make sure any other users are logged off - go to Task Manager and have a look under Users. Then, go to your Proccesses tab, take a printscreen, and link me to it. (include the taskbar CVP)

[Cruiser]

Do you by chance have Norton GoBack installed? It had issues with my dad's machine (just like everything else Norton related did :? ) and caused slow shutdowns. Don't hurt me for asking Norton lovers. :P

 

 

 

 

 

 

 

Virus and spyware scans done to check the simple stuff?

 

 

 

 

 

 

 

This utility service from MS might also be helpful. It's been posted in various tech forums to be helpful but I have not used it personally.