The game is supposed to be a social game, I retaliated ONCE to all the ridiculous comments that noobs say, calling you a no lifing nerd and what not. And what do I get? Permanent Mute. I know people who have been banned loads of times, and muted, and still no perm. They slowly get black marks. Getting 10 for one small-ish offence is [bleep]ing ridiculous, and never being able to talk properly means the game will be far less enjoyable. Can't talk to my friends properly ect which was part of what made the game fun.