First up I'd like to say kudos to muppetman for a well written well balanced article. There are a few exta issues here that I would like to highlight as regards the actions of Jagex and Tipit but and introduction first. I am also a 30+ year old player of runescape and a proffesional poker player in the real world and I found Jagexs' and Andrews' reaction to the article fascinating for several reasons. It is in the nature of human psycology to be most aggressive when it is at its weakest and most vulnerable (something that has earned me a tidy amount of money over the years) and the hyper aggressive response to the original article would seem to point to Andrew knowing that he is in the wrong over the whole banning issue or at least has something to hide. If he was totally in the right and had had his reputation questioned unfairly then the natural reaction would be more measured, calmer and patient because it would be based on the confidence of truthful knowledge. But it wasn't. The article itself was, covertly or not, questioning Jagexs' buisness practices particularly their customer support. It was this questioning of the customer support that probably inspired the hostile reaction from Jagex due to a guilty conscience on their part. Jagex is a company that sees an income of several million dollars a month at least yet the vast majority of their customer support is automatated and, to be honest, inadequate. This is not to say that the jagex staff dont care because it is obvious from the amount and quality of the updates we recieve that they do but, and this is the point, THEY ARE NOT BUISNESSMEN. They look and act like coders, programmers and gamers who have suddenly found themselves in charge of a company that is expanding increadibly fast and they are struggling to keep up. There are other indicators which are too detailed to go into here but it would seem that they are running the company on a maximun profit/minimum outlay basis and hopeing that the whole thing doesn't fall over at least the areas of the buisness that they are unfamiliar with (everything except coding/programming). Tipits article seemed to highlight the flaws in their buisness or to put it another way they had been hurt in a sensitive area and were lashing out. I think it was a serious misake for tipit to remove the original article because it makes Jagex feel correct in its actions and will slow down the natural market pressures for change. Both Jagex and Tipit need to recognise the force for good that tipit and other fan sites can be within the game and that the removal of the original article has hurt the game itself. Finnaly Jagex and certain members of staff within it need to realise that as paying customers it is our right to highlight any problems within the game and the company and that as a PLC if any member of staff is found to be acting outside the companys' own guidelines then they can be removed by shareholders (not that I am accusing anyone of this but the previous article was alluding to personal bias and wrongdoing). Perhaps a tie in to a more established consulting company with the buisness experiance could help them. Or maybe we should all buy 1 share in jagex and turn up to the shareholders meeting and get a free lunch at least :lol: