Hugh_Mannity

Thanks. I guess you could say I've had some experience in the field... I started programming in 1978 and have done pretty much everything in the field except design and build new components from scratch 8) As for my gaming experience, well I started with the original Colossal Caves adventure game on mini-computers, along with StarTrek and Wumpus, and later Zork and never looked back.

From reading the forums, it would appear that Jagex has a customer service problem. I'd hazard a guess though that many people who get their issues sorted out without trouble don't post to the forums. "Hey I had a problem because my account was banned for no reason, but Jagex fixed it for me in 3 hours!!!" is not the sort of message you read often. Even though there might be 10, 20, 100 times more people whose issues and problems are solved than there are who end up complaining to the boards, it's the squeaky wheel that gets noticed. Now I don't know any of the people at Jagex, but I wouldnÃÆââââ¬Å¡Ã¬Ã¢ââ¬Å¾Ã¢t be at all surprised if the founders are all youngish guys, and they were probably still working on their undergrad degrees when they came up with RS. Not a bad thing. More power to them. Wish I'd been there and done that and gotten rich from it. One of the rules of real world Magick is "never summon anything you can't feed" -- if you're going to summon a demon, be very, very careful to make sure that you've got at least twice as much demon kibble as you think you'll need and add a couple of extra bags just in case. Otherwise you'll end up as demon dessert. Jagex probably never expected RS to take off the way it has. They probably expected a few tens of thousands of players world wide, and maybe a dozen or so servers world wide. That would have made it a very successful game in and of itself. Instead they've found themselves with (my best guess) upwards of 2 million accounts, and with somewhere between 80,000 and 150,000 players on line at any time on well over 100 servers worldwide. TheyÃÆââââ¬Å¡Ã¬Ã¢ââ¬Å¾Ã¢ve been successful beyond their wildest dreams and now theyÃÆââââ¬Å¡Ã¬Ã¢ââ¬Å¾Ã¢re stuck with a very large demon to feed. Now despite having a huge amount of money coming in both in the form of our $5/month membership and advertising revenues, they've got huge expenses. Server rental and maintainence, accounts processing, maintenance programming (bug fixing, updates, etc.), and expansions and new quests (they don't appear out of thin air) just to keep the ball rolling -- this is the "demon kibble" aspect of the game. All this has to be kept going on a daily, if not hourly basis. They do a great job. Updates appear weekly, the servers stay on line. It's been a while since I got booted from my home world, though there have been some laggy patches from time to time. Even when they take the game down for an update, it's rarely down long. And there's enough new content to keep me entertained and keep that $5/month on my credit card. But with 2,000,000 accounts you're going to get a lot of questions. They've gotten smart and set up the forums so that players can help each other (which takes some of the weight off them). They've created player mods who basically work for free. It's a great system, as long as the pmods are reliable and knowledgeable. The one's I'm personally acquainted with are all that and more (especially the ones who give me phr33 5t0ph pl0x!!1!! ) But keeping 2million players in line is like herding 2million cats. It's virtually impossible. There'll always be scammers, rule breakers, rule benders, people who enjoy spoiling other's play. There'll always be cheats and people who'd rather buy success than earn it. That's life. Hence customer service. Their job, poor souls, is to deal with the problems that the low-lifers create in game. They're only human, just like the rest of us. They have only the information they are given, and they sometimes make mistakes. I'd hazard a guess that they're horribly overworked. I can't think of a worse job right now than dealing with some of the stuff that comes up in the forums. I can't imagine a worse job than dealing with hundreds of emails, day after day, filled with angry accusations and l33t-5p34k. I should imagine it's hard to get people to do that job and getting people with knowledge of gaming or the willingness to learn the game (not just play it) to do customer service is probably horribly difficult. I've done Tech Support -- it's soul-destroying. Spending all day every day listening to people who've done something stupid and as a result are angry (especially when they know they messed up and don't want to admit it), or people who can't follow instructions, or people who think they're entitled to whatever they want, regardless of the rights and wrongs of the situation, will drive even a strong man to drink. The ones that always get me are those who believe that because they pay $5/month (or whatever the fee for service is in the product I'm supporting) they're entitled to $5,000 worth of service any and every time they call. Tain't so. Entitlement scum are the world's worst. I wouldn't be a bit surprised if Jagex doesn't need a corporate overhaul -- get in a few veteran management types to look at their business systems and rebuild them in a more efficient and cost-effective manner. But that's up to Jagex. I don't know how their customer service is run or what their success rate in resolving issues is, so I can't make any suggestions and if I canÃÆââââ¬Å¡Ã¬Ã¢ââ¬Å¾Ã¢t make any suggestions as to how to improve it, thereÃÆââââ¬Å¡Ã¬Ã¢ââ¬Å¾Ã¢s not much point in complaining. Most of us get an extremely good deal for our $5/month. It costs me about $0.10/hour to play RS. Yep. I play about 50 hours/month. It's my primary entertainment, I don't watch TV. And at $0.10/hour it's got to be the cheapest game in town. ItÃÆââââ¬Å¡Ã¬Ã¢ââ¬Å¾Ã¢s a lot less than cable TV or even dialup internet access. I think a lot of the customer service problems arise from the huge number of young people playing the game. They get swept up in the play, they don't really take notice of the rules and then when the rules jump up and bite them, they make a fuss. They get scammed because they don't remember the basic safety rules (don't give out your password, read the second trade screen before accepting, etc.). They get greedy so they try macroing, then complain when they get banned. Older players with a bit more real world experience tend not to suffer that way so much -- if only because theyÃÆââââ¬Å¡Ã¬Ã¢ââ¬Å¾Ã¢ve been burned that way elsewhere. And are perhaps more willing to admit that they messed up. There again, IÃÆââââ¬Å¡Ã¬Ã¢ââ¬Å¾Ã¢m sure that a lot of the traffic that deluges JagexÃÆââââ¬Å¡Ã¬Ã¢ââ¬Å¾Ã¢ customer support staff is furious emails from angry parents whose children have been ÃÆââââ¬Å¡Ã¬Ãâ¦Ã¢â¬ÅcheatedÃÆââââ¬Å¡Ã¬ÃâÃ

Taking a few friends with you is a good thing.

Especially if you have public chat off, or are private chatting to someone while woodcutting or fishing. I was woodcutting all evening yesterday, private chatting to friends, knitting IRL (yes, guys *can* knit) and I got 10 birds nests in about 3 hours. I was most definitely not auto-ing, but I wasn't chatting with other players around me either.

When you're mining at coal trucks. Don't stand over the 5 rocks on the west side and say "F--- off, my rocks!" Especially don't say it if your mining level is about 32. Because I can and will mine the other 4 while you're mining your first one. If you continue to insist that they're "you're" rocks I will take them from you just because. On the other hand, if you share nicely then I'll share equally nicely. Acting like an idiot and being rude before I've done more than walk up to the mining area constitutes open season on me bugging you as much as I possibly can.

Well, I'm 55 (and a guy, fwiw, but I am housetrained and don't bite). I hang out with a bunch of friends who are in their 30s and 40s. We're not the highest ranked players in the game, we range from around 80 combat to about 110 combat. We hang out together for some things, sometimes we'll go our own way. Sometimes we help each other on quests, sometimes we'll go gang up on some monsters together, or work on a non-combat skill together. The boring stuff is much more fun if you have a couple of friends there with you to chat to while you're mining/fishing/woodcutting/etc. Feel free to pm me in game (I'm Darkeros) if you're looking for company.

I met up with a 12-yo the other night, we were both doing the new drunken dwarf quest. We did the quest together and had great fun. He was a bit upset when I quit to go to bed at 12:45am my time. It was 2:45pm where he was so he couldn't understand why I was tired. :)

I'm 55. My son plays a bit. He's 15. Mostly he plays Maple Story these days because it's not cool to play a game where your parental unit is higher level (and a much better player Muwahahahaha!) than you are. 8) I've got friends who play who are in their 40s, some more in their 20s and 30s and even a few who are in their teens. The person who got me playing, the daughter of a friend, just turned 14. She's a courteous young lady and knows better than to snark at people for their age. A few months ago, a cute girl asked me to be her boyfriend and was most upset when she discovered I was 54 (it was before my birthday) because she was only 13. We stayed friends in game for a while, but I haven't seen her around lately. Note, we were "ordinary" friends only. No way am I going to pick a 13-yo for an online game gf. I really don't need a visit from the FBI claiming I'm "corrupting the morals of a minor" or anything funky like that! The nice thing about RS, is it's complex enough for players of all ages. Even 8 or 9 yo's can have fun with it, while there's enough strategy and tactics in some of the harder quests and just levelling up skills beyond a certain point to keep us old geezers interested. I play for a couple of hours a night usually, and unless I'm doing something complicated, I very often knit while I'm playing. (I don'[t recommend knitting while PKing way out in the wildy -- you'll either die or drop stitches and I'm not sure which is worse. Yea -- here's another thing for you brash young'uns to laugh at: I'm a man who knits. But you know what -- I do it because I enjoy it, I get to make cool stuff and that's all that matters. Laugh away, if you wish. One of the nice things about being my age is you stop worrying about what other people think about you, and just go ahead and do what you want anyway.