Permanent Muting

[samhain7]

Now I've recently received an account back that was stolen from me. Just got it back today actually, so as you could imagine I was very happy indeed. Well, for a while at least, until I realized whoever had stolen my account landed me 26 black marks and a permanent muting.

 

 

 

Now I understand that you can appeal these, but I wasn't given an option to when I was reviewing what this vile person had done to my account. I have no idea how to contact Jagex, nor could I come on the RS forums with said account, so here I am, asking for help because I honestly don't know what to do.

 

 

 

I find it infuriating that I was to go through this and that Jagex doesn't have proper support for situations like this, so if someone could point me in the right direction that would be fantastic.

[Vulxai]

If you don't have the option to appeal, it seems you're out of luck. Good luck contacting Jagex, they have the worlds worst customer service. I'd just start over again, keep in mind that it is a game, and you can get back what you lost.

[kingmickez25]

Now I've recently received an account back that was stolen from me. Just got it back today actually, so as you could imagine I was very happy indeed. Well, for a while at least, until I realized whoever had stolen my account landed me 26 black marks and a permanent muting.

 

 

 

Now I understand that you can appeal these, but I wasn't given an option to when I was reviewing what this vile person had done to my account. I have no idea how to contact Jagex, nor could I come on the RS forums with said account, so here I am, asking for help because I honestly don't know what to do.

 

 

 

I find it infuriating that I was to go through this and that Jagex doesn't have proper support for situations like this, so if someone could point me in the right direction that would be fantastic.

 

 

 

 

 

Jagex removed all contact from them after the homepage update for some reason.

 

 

 

Knowing the person they probley didnt appeal the bans u can go to the homepage click help and then appeal bans and mutes Log in and see which ones u can appeal if any :pray: If u do enough they might removed the Mute

[samhain7]

Nope, there is definitely no way I can appeal, the idiot who had control of my account appealed, and failed, on each and every violation he received.

 

 

 

And I don't really see why I should have to start over. Jagex should get their act together. I'm a paying customer and if they're gonna try and do this to me then I'm going to make sure to get to them.

[Vulxai]

Nope, there is definitely no way I can appeal, the idiot who had control of my account appealed, and failed, on each and every violation he received.

 

 

 

And I don't really see why I should have to start over. Jagex should get their act together. I'm a paying customer and if they're gonna try and do this to me then I'm going to make sure to get to them.

 

 

 

They should get their act together because YOU got your account stolen?

[samhain7]

Nope, there is definitely no way I can appeal, the idiot who had control of my account appealed, and failed, on each and every violation he received.

 

 

 

And I don't really see why I should have to start over. Jagex should get their act together. I'm a paying customer and if they're gonna try and do this to me then I'm going to make sure to get to them.

 

 

 

They should get their act together because YOU got your account stolen?

 

 

 

No, they should have a proper way to deal with things like these. They should have more efficient ways of contact then a loop of non-helpful website links.

[Bauke]

 

 

 

They should get their act together because YOU got your account stolen?

 

Yes. Obviously the user made a mistake, but that's one of the reason they call it customer support. Ment to help people with certain issues. Being stupid (note: I'm mentioning this in general, and not in the direction of the topicstarter. I do not know anything about the conditions under which the account was stolen) is not against Jagex' rules, and it is the one who stole the account who commited the crime here.

 

 

 

People pay for this game. That way you'd expect a decent support. At least the way to contact the customer support to explain what happened and why you should be unmuted.

 

It's comparable to a real life issue. If you were stupid enough to leave your house unlocked, and someone breaks into your house.. the police will still help you and try to find the criminals.

 

 

 

So yes, allthough the topicstarter may or may not have done something stupid.. a possibility to contact the customer support about these sort of account issues should be possible. I find it a total lack of empathy for your customers to not have such support available.

[Vulxai]

 

 

 

They should get their act together because YOU got your account stolen?

 

Yes. Obviously the user made a mistake, but that's one of the reason they call it customer support. Ment to help people with certain issues. Being stupid (note: I'm mentioning this in general, and not in the direction of the topicstarter. I do not know anything about the conditions under which the account was stolen) is not against Jagex' rules, and it is the one who stole the account who commited the crime here.

 

 

 

People pay for this game. That way you'd expect a decent support. At least the way to contact the customer support to explain what happened and why you should be unmuted.

 

It's comparable to a real life issue. If you were stupid enough to leave your house unlocked, and someone breaks into your house.. the police will still help you and try to find the criminals.

 

 

 

So yes, allthough the topicstarter may or may not have done something stupid.. a possibility to contact the customer support about these sort of account issues should be possible. I find it a total lack of empathy for your customers to not have such support available.

 

 

 

Yes, but how do you expect them to keep up with all of the complaints they'd get daily? RS is full of immature players who'll try to get people frozen for the littlest things and go cry to Jagex about someone stealing their kills. They've tried to have customer support, but they can't keep up with it all. Maybe if the rest of Runescape had an IQ above 10, they could have a customer support.

[Bauke]

 

Yes, but how do you expect them to keep up with all of the complaints they'd get daily? RS is full of immature players who'll try to get people frozen for the littlest things and go cry to Jagex about someone stealing their kills. They've tried to have customer support, but they can't keep up with it all. Maybe if the rest of Runescape had an IQ above 10, they could have a customer support.

 

That's their problem. If they can't keep up with all the appeals they should hire more people. I pay for this game, so if something happens to my account beyond my fault, then I expect Jagex to handle it and listen to me. It can't be that I (the user) have to suffer for the actions of other subscribers.

 

 

 

And they kinda have themselves to blame as well for advertising this game in area's where a lot of younger people reside.

[Vulxai]

 

Yes, but how do you expect them to keep up with all of the complaints they'd get daily? RS is full of immature players who'll try to get people frozen for the littlest things and go cry to Jagex about someone stealing their kills. They've tried to have customer support, but they can't keep up with it all. Maybe if the rest of Runescape had an IQ above 10, they could have a customer support.

 

That's their problem. If they can't keep up with all the appeals they should hire more people. I pay for this game, so if something happens to my account beyond my fault, then I expect Jagex to handle it and listen to me. It can't be that I (the user) have to suffer for the actions of other subscribers.

 

 

 

And they kinda have themselves to blame as well for advertising this game in area's where a lot of younger people reside.

 

 

 

Why should they hire more people? Just to have to listen to all the whiners in the game? You're paying to play the game, correct? So play the game. If you lose all of your stuff, what have you really lost? Time? What's it going to take to get those items back? Time? Yeah, this is just a game, nothing really comes out of playing it except to pass the time. So if you can't handle losing your stuff because YOU can't keep your account secure (and yes, you can prevent getting hacked), then that's your fault. Don't go whining because you lost your stuff on a game. If this was real life, then it'd have real consequences. You can compare real life to a game. What you need to do is to just keep playing the game, and you know why? Because it's just a game. So have fun with it.

[SomeWelshGuy]

 

Yes, but how do you expect them to keep up with all of the complaints they'd get daily? RS is full of immature players who'll try to get people frozen for the littlest things and go cry to Jagex about someone stealing their kills. They've tried to have customer support, but they can't keep up with it all. Maybe if the rest of Runescape had an IQ above 10, they could have a customer support.

 

That's their problem. If they can't keep up with all the appeals they should hire more people. I pay for this game, so if something happens to my account beyond my fault, then I expect Jagex to handle it and listen to me. It can't be that I (the user) have to suffer for the actions of other subscribers.

 

 

 

And they kinda have themselves to blame as well for advertising this game in area's where a lot of younger people reside.

 

 

 

Why should they hire more people? Just to have to listen to all the whiners in the game? You're paying to play the game, correct? So play the game. If you lose all of your stuff, what have you really lost? Time? What's it going to take to get those items back? Time? Yeah, this is just a game, nothing really comes out of playing it except to pass the time. So if you can't handle losing your stuff because YOU can't keep your account secure (and yes, you can prevent getting hacked), then that's your fault. Don't go whining because you lost your stuff on a game. If this was real life, then it'd have real consequences. You can compare real life to a game. What you need to do is to just keep playing the game, and you know why? Because it's just a game. So have fun with it.

 

Wow :lol:

 

I agree with that, you don't get Microsoft giving you free XBOX Live for a month because someone got into your account and changed the password. You can prevent getting hacked, and to be honest, it's a game. Sure, I'd be really [bleeped] off if my account got stolen and muted, but hopefully that will never happen. Jagex can't cater to every complaint, even if some are valid. How can Jagex find one honest person who lost their account within a million little kids who got hacked because their password was "moo"?