DannyWells Posted October 20, 2008 Share Posted October 20, 2008 Ok, let me start at the beginning. This July I was put in the green zone due to a cheesy "your mom"-joke. According to runescape.wikia, green zone mutes are supposed to last for ONE day. The mute is STILL affecting my characters. I have absolutely no other offenses on my account, not before, not after, and none of those "dots" or whatever. Also, my mute is kinda special. I have a friend who was put in the red zone and permanently banned, and his mute differs from mine. He can still read all comments on Runescape, receive private message, and use quickchat to communicate back. My account is ONLY able to read quickchat comments, both public and private, every other comment is filtered away. In addition to this, upon entering a message in the chat my friend gets the message "your account is muted". When I try to type ANYTHING, not even the letters appear on my screen(while typing). So, why do I post this HERE instead of on the official Runescape forums, or better yet, contact customer support? Well, green zone mutes CANNOT be appealed, so I don't have that option. I am also blocked from writing in the official Runescape forums, so that's not a possibility either. Could somebody please assist me with this? I thought time would "heal" my account, but nothing has changed since July. ALL FEEDBACK IS GREATLY APPRECIATED! :pray: Link to comment Share on other sites More sharing options...
The Observer Posted October 20, 2008 Share Posted October 20, 2008 Well, you could either be muted or could have registered your account into the under 13 category which means that you can only see or hear Quick Chat. Could you give us a screenshot of what happens in-game? Link to comment Share on other sites More sharing options...
DannyWells Posted October 20, 2008 Author Share Posted October 20, 2008 I registered five years ago, and there were no quickchat back in those days(thankfully). If I have been put in the under 13 category then something must be seriously wrong. What do you want me to post a screenshot of? Link to comment Share on other sites More sharing options...
Master_Smither Posted October 20, 2008 Share Posted October 20, 2008 When you registered you choose an age group if you put under 13 no matter how many years ago you will only see quickchat messages. But since you say it's a mute please post a picture of your Account information page with the offence and the message you get ingame when you try to pm or chat in public. If you are muted it will say so in the offence page. Click for My Blog670th to 99 Smithing July 21st, 07 |743rd to 99 Mining November 29th, 07 | 649th to 99 Runecrafting May 18th, 08 | 29,050th to 99 Defence October 20th, 08 | 20,700th to 99 Magic November 8, 08 | 47,938th to 99 Attack December 19, 08 | 37,829th to 99 Hitpoints December 24, 08 | 68,604th to 99 Strength February 4, 09 | 27,983rd to 99 Range February 9, 09 | 9,725th to 99 Prayer June 8, 09 | 6,620th to 99 Slayer December, 12 09 | 4,075th to 99 Summoning December, 28 09 | 3,551th to 99 Herblore February 24, 10 | 3,192th to 99 Dungeoneering November 11, 10 | 146,600th to 99 Cooking December 29th, 10 | 11,333rd to 99 Construction June 7th, 11 | 16,648th to 99 Farming August 1st, 11 | 19,993th to 99 Crafting August 2nd, 11 | 89,739th to 99 Woodcutting Janurary 1st, 12 | 55,424th to 99 Fishing May 9th, 12| 60,648th to 99 Firemaking May 12th, 12 | 16666th to 99 Agility May 17th, 2012 | 24476th to 99 Hunter June 1st, 2012 | 57,881st to 99 Fletching June 1st, 2012 | All 99s June 1st, 2012 | 3183th to 120 Dungeoneering July 24th, 2012 | 2341st to 2496 Total level July 24th, 2012 | Completionist Cape July 24th, 2012 Link to comment Share on other sites More sharing options...
DannyWells Posted October 20, 2008 Author Share Posted October 20, 2008 I don't believe that's the problem, the quickchat should have been triggered much sooner if that's the case. I find it hard to believe that it would kick in at EXACTLY the same as the mute. And I get no message in-game, I am simply blocked from typing anything at all. For instance, if I press the "a" button no "a" appears on screen, get it? Here's a picture of the offences screen: http://img205.imageshack.us/my.php?image=rsbildeve0.png Thanks for helping me out. Link to comment Share on other sites More sharing options...
killerbeer0 Posted October 21, 2008 Share Posted October 21, 2008 Probably in under 13. Call customer support. They could confirm it. OH S***! He/she/it is back! Link to comment Share on other sites More sharing options...
DannyWells Posted October 21, 2008 Author Share Posted October 21, 2008 I also received the following message in addition: "Dear Danny Wells, Our system has temporarily switched your account over to QuickChat mode. For your security, please provide us with the required information. This information will aid us in protecting you and your account. Please go to the RuneScape homepage and choose the link 'Account Recovery: Appeal an Offence/Ban' for more information. Sincerely, Jagex Customer Support." But there is NO SUCK THING as Account Recovery: Appeal an Offence/Ban. The account recovery only helps for missing passwords, and the appeal thing doesn't work since I'm only in the green zone... I completely stumped on this! :wall: Link to comment Share on other sites More sharing options...
Zeltax Posted October 21, 2008 Share Posted October 21, 2008 Hm.. What is that? Maybe Appeal an Offence/Ban? It's in account management... Remember, remember, the fifth of November... Link to comment Share on other sites More sharing options...
DannyWells Posted October 21, 2008 Author Share Posted October 21, 2008 Hm.. What is that? Maybe Appeal an Offence/Ban? It's in account management... Don't you think I tried that? That just takes me to this http://img205.imageshack.us/my.php?image=rsbildeve0.png screen, and I am still not able to send any messages to Jagex, or change my account in any way. Link to comment Share on other sites More sharing options...
Lord Diddy Posted October 21, 2008 Share Posted October 21, 2008 Maybe Jagex will see the error of their ways and change it back in a while? ...or not Though you being put in the under 13 category would be logical this could be a bug somehow. If you can - try reporting this as a bug, so not only will it help them, but it may bring more attention to your account to see whats wrong. Link to comment Share on other sites More sharing options...
Captainkidd Posted October 21, 2008 Share Posted October 21, 2008 I think someone messed up, you best bet is to report as a bug, as it's really the only way to contact Jagex anymore, or hope that the 'review this account' thread opens back up soon. ~ Captainkidd Link to comment Share on other sites More sharing options...
FrostyGrunt Posted October 22, 2008 Share Posted October 22, 2008 I also received the following message in addition: "Dear Danny Wells, Our system has temporarily switched your account over to QuickChat mode. For your security, please provide us with the required information. This information will aid us in protecting you and your account. Please go to the RuneScape homepage and choose the link 'Account Recovery: Appeal an Offence/Ban' for more information. Sincerely, Jagex Customer Support." Yes someone seriously screwed up at the office. If you're in the green zone there is no reason you should be muted this thoroughly, the only legitimate way this could have happened is if you registered as a 13 year old or younger. But it's probably a mistake, as you said you registered 5 years ago and it didn't happen then, so it shouldn't be happening now. I suggest you go into the account recovery system and choose to recover your account (as if it had been hacked) by entering the specific details they ask for. It will draw some attention to the probelm becuase someone has to physically review your account recovery request, it's not automated. If that doesn't work, you're stuck waiting until the account review thread opens back up. My sympathies mate. -Recipient of Lesser Demon Champion Scroll Link to comment Share on other sites More sharing options...
DannyWells Posted November 5, 2008 Author Share Posted November 5, 2008 After waiting three weeks, I still haven't got any reply on my bug report. I also tried using the recover account function, but Jagex obviously did not read my comment, and simply changed my password... This game has the WORST customer service ever! Makes me wonder why I still want to play this... :wall: Link to comment Share on other sites More sharing options...
Bad911 Posted November 5, 2008 Share Posted November 5, 2008 Funny how everyone kept suggesting other things when its clearly a mistake on Jagex's part. I advise sending a bug report every week until your account is resolved, you can't exactly abuse the bug report system if they don't read the actual post and act upon it. So, report the bug, give them a week to read it and act on it, otherwise, keep sending in reports. There's no other option i see. Good luck. :-# Link to comment Share on other sites More sharing options...
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