September 9, 201015 yr Hello, I'm surprised I didn't find it, but anyways: one of my rights as a consumer of a service is good customer support. - The basics to that is that I should be able to get into personal contact with someone from the support. I have a problem, which keeps getting ignored when sending through the normal methods of support, and thus I need to get some way of personal contact with jagex. - How can I do this? First they came to fishingand I didn't speak out because I wasn't fishing Then they came to the yewsand I didn't speak out because I didn't cut yews Then they came for the oresand I didn't speak out because I didn't collect ores Then they came for meand there was no one left to speak out for me.
September 9, 201015 yr Unless they've changed it (which I don't think they have) the only way of getting any form of support is through the RSOF, except if it's a billing problem where you can send Jagex a message through the Customer Support > Billing area of the Knowledge Base. "Unfortunately, the real world isn't the same as a fairy tale."
September 9, 201015 yr Author Unless they've changed it (which I don't think they have) the only way of getting any form of support is through the RSOF, except if it's a billing problem where you can send Jagex a message through the Customer Support > Billing area of the Knowledge Base.Well it's a personal thing that the customer reply didn't give a satisfying answer to a question / ban appeal. I am unbanned already, but I feel treated like a dog (they indeed said I was right in appealing, yet the ban was over after the reply and I didn't get any refund). So I want to check up on that and contact jagex directly to file a report about the bad behaviour of their customer service. It's not something I would like to discuss with the public, yet there's no where I can find a customer support link! First they came to fishingand I didn't speak out because I wasn't fishing Then they came to the yewsand I didn't speak out because I didn't cut yews Then they came for the oresand I didn't speak out because I didn't collect ores Then they came for meand there was no one left to speak out for me.
September 9, 201015 yr Jagex scammed your $5 irl?Go to the cops bro. Main Account - Max cape achieved 10th September 2011 Noob Account - 2300 total and climbing
September 9, 201015 yr Author Jagex scammed your $5 irl?Go to the cops bro.I couldn't care less about the money.. It's the fact that the customer support acted so badly that I am angry. First they came to fishingand I didn't speak out because I wasn't fishing Then they came to the yewsand I didn't speak out because I didn't cut yews Then they came for the oresand I didn't speak out because I didn't collect ores Then they came for meand there was no one left to speak out for me.
September 9, 201015 yr Jagex hasn't had a direct contact email for like 5+ years now. They will get massive floods of email meaning it will take a long time to get your reply.
September 9, 201015 yr I remember being able to just message em, but it did take forever to respond, before there was 100k+ players. Now with millions I couldn't imagine.
September 10, 201015 yr Well if you feel that strongly about it they have an office in Cambridge. GlXmrwhitex
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