pulli23 Posted September 9, 2010 Share Posted September 9, 2010 Hello, I'm surprised I didn't find it, but anyways: one of my rights as a consumer of a service is good customer support. - The basics to that is that I should be able to get into personal contact with someone from the support. I have a problem, which keeps getting ignored when sending through the normal methods of support, and thus I need to get some way of personal contact with jagex. - How can I do this? First they came to fishingand I didn't speak out because I wasn't fishing Then they came to the yewsand I didn't speak out because I didn't cut yews Then they came for the oresand I didn't speak out because I didn't collect ores Then they came for meand there was no one left to speak out for me. Link to comment Share on other sites More sharing options...
BloodAngel Posted September 9, 2010 Share Posted September 9, 2010 Unless they've changed it (which I don't think they have) the only way of getting any form of support is through the RSOF, except if it's a billing problem where you can send Jagex a message through the Customer Support > Billing area of the Knowledge Base. "Unfortunately, the real world isn't the same as a fairy tale." Link to comment Share on other sites More sharing options...
pulli23 Posted September 9, 2010 Author Share Posted September 9, 2010 Unless they've changed it (which I don't think they have) the only way of getting any form of support is through the RSOF, except if it's a billing problem where you can send Jagex a message through the Customer Support > Billing area of the Knowledge Base.Well it's a personal thing that the customer reply didn't give a satisfying answer to a question / ban appeal. I am unbanned already, but I feel treated like a dog (they indeed said I was right in appealing, yet the ban was over after the reply and I didn't get any refund). So I want to check up on that and contact jagex directly to file a report about the bad behaviour of their customer service. It's not something I would like to discuss with the public, yet there's no where I can find a customer support link! First they came to fishingand I didn't speak out because I wasn't fishing Then they came to the yewsand I didn't speak out because I didn't cut yews Then they came for the oresand I didn't speak out because I didn't collect ores Then they came for meand there was no one left to speak out for me. Link to comment Share on other sites More sharing options...
CharlieBrown Posted September 9, 2010 Share Posted September 9, 2010 Jagex scammed your $5 irl?Go to the cops bro. Main Account - Max cape achieved 10th September 2011 Noob Account - 2300 total and climbing Link to comment Share on other sites More sharing options...
Amaranth_GTO Posted September 9, 2010 Share Posted September 9, 2010 here is a link to the contact page of jagex's corporate website. Link to comment Share on other sites More sharing options...
pulli23 Posted September 9, 2010 Author Share Posted September 9, 2010 Jagex scammed your $5 irl?Go to the cops bro.I couldn't care less about the money.. It's the fact that the customer support acted so badly that I am angry. First they came to fishingand I didn't speak out because I wasn't fishing Then they came to the yewsand I didn't speak out because I didn't cut yews Then they came for the oresand I didn't speak out because I didn't collect ores Then they came for meand there was no one left to speak out for me. Link to comment Share on other sites More sharing options...
Anon523 Posted September 9, 2010 Share Posted September 9, 2010 Jagex hasn't had a direct contact email for like 5+ years now. They will get massive floods of email meaning it will take a long time to get your reply. Link to comment Share on other sites More sharing options...
Gomon Posted September 9, 2010 Share Posted September 9, 2010 I remember being able to just message em, but it did take forever to respond, before there was 100k+ players. Now with millions I couldn't imagine. Link to comment Share on other sites More sharing options...
xmrwhitex Posted September 10, 2010 Share Posted September 10, 2010 Well if you feel that strongly about it they have an office in Cambridge. GlXmrwhitex Link to comment Share on other sites More sharing options...
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