Recently I had a very rough day, (in the real world) and when I was playing Runescape a person kept bugging me, and finnaly I said a word which goes through the chat filter, I know it was wrong I feel horrible for what I did (I normaly never speak like that) and because of this my account status became. I know about marks and theres yellow, orange, red but in all my years playing Runescape (on various different accounts) I have never had a single offense, and when I tried to apeal for it I got denied. But for some reason to me it seems that the Jagex staff seemed to think I was claiming I didn't do it, when I never said It wasn't me. My questions are, Should I be worried? What can I do to help my name get cleared? Thank You in advance for all your help.