I log-in to Windows Live Messenger and this picture shows up.. the rest of my Family can log-on except for me.. why is this happening?

 

 

 

Do you have a firewall?

i don't know, where can I check that?

Start, control panel, windows firewall, or if it's disabled press ctrl+alt+del, drag the window down so you can see all the processes without scrolling, take a screenshot and I'll take a look.

 

 

 

By the way for tech support in general people use teamviewer. It's very convenient.

If the rest of your family can login from the same computer and connection, then it's a problem with your account, which means it's something that Microsoft has done to it. Thus unless this is a common bug that happens to people (which I don't think it is), you should just contact the support system they have up on msn.com or windowslive.com or whatever website they're trying to use as a mainstream site now.

Possibly you could try logging in on meebo and see if you can get in.

I can log-in on Ebuddy, but I don't like that :roll:

 

 

 

Any replys please?

Have you tried using an alternate client such as pidgin, digsby or trillian?

Click on the show details thing, whats the error code? Google it and you could probably find whats wrong. Something similar to what you described happened to me a few days ago, the error code was "8e5e0158".

 

 

 

Source:http://windowslivehelp.com/community/t/28846.aspx

 

This problem was caused by an abnormal termination of Windows Live or its products, this making your Live Contacts damaged.

 

To slove this, you have to remove the Live Contacts cache folder, and let it download from the server again.

 

Follow these steps to find out your Windows Live Contacts folder...

 

First of all, exit Live Messenger, make sure it's not working in background.

 

For Windows XP,

 

1. On the Tools menu in Windows Explorer, click Folder Options.

 

2. Click the View tab.

 

3. Under Hidden files and folders, click Show hidden files and folders.

 

4. Confirm changes and exit Folder Options.

 

5. Change your path to C:\Documents and Settings\[Windows Logon Name]\Local Settings\Application Data\Microsoft\Windows Live Contacts

 

6. Backup the whole folder (or zip it).

 

7. Delete the folder refer to your Live Messenger email.

 

 

 

For Windows Vista,

 

1. On the Organize menu in Windows Explorer, click Folder and Search Options.

 

2. Click the View tab.

 

3. In the Advanced Settings list, select Show hidden files and folders, make sure that Hide extensions for known file types is not selected, and then click OK.

 

4. Change your path to C:\Users\[Windows Logon Name]\AppData\Local\Microsoft\Windows Live Contacts

 

5. Backup the whole folder (or zip it).

 

6. Delete the folder refer to your Live Messenger email.

 

 

 

 

Give that a try.

Where is Folder options? :oops: I cliked Tools menu, but its not there...

Tools in windows explorer, not messenger.

Yeah, I know, buts its hidden I think, how can I get it back?

Folder options is the last option. How exactly is it hidden...? (screenshot?)

does it show in your control panel?

 

 

 

or you can go view-toolbars-customize..-and add folder options

http://www.technize.com/2007/05/05/fold ... indows-xp/

 

 

 

After a virus attack in one of my client machines, the folder options from the windows explorer was missing and we were unable to show all the files including the hidden ones. So heres what I did to restore it back:

 

 

 

Go to Run >gpedit.msc

 

User Configuration > Administrative Templates > Windows Components > Windows Explorer

 

Enable and then Disable Removes Folder Options menu from Tools menu

 

Close all windows explorer windows and then open again.. most probably your folder options is back :-)

 

If you don't find it trustworthy, just check the comments on the url above and then you can judge whether or not you want to mess around with your registry files.

5. Change your path to C:\Documents and Settings\[Windows Logon Name]\Local Settings\Application Data\Microsoft\Windows Live Contacts

 

6. Backup the whole folder (or zip it).

 

7. Delete the folder refer to your Live Messenger email.

 

 

 

 

Im stuck on 5. where do I change my path?

I just done number 5 and it worked, thanks!

I also done number 7 but not number 6

I also done number 7 but not number 6

 

 

 

Duplicate the folder and save it onto a device ;)