When i tried to recover using email, they tell me its wrong. I cant find out where i manually recover my account.

ive emailed and posted on the account loss thread on the forums with no reply at all.

Im at a loss here and unsure what to do and my pin only lasts like 4 more days.

I apologize if im not ment to post this here but i really dont know what i should do

Keep trying to use the form until they give you the form. It sounds like they've already changed your e-mail. :-? Make sure your new e-mail is one that is double authenticated (i.e. upon log in, it requires a code that's either texted to your phone or they'll call you instead) to provide better security. Also make sure your computer is clean of keyloggers, root kits, RATs, etc.

 

When you do eventually get the form, answer the form as complete as possible!

Keep trying to use the form until they give you the form. It sounds like they've already changed your e-mail. :? Make sure your new e-mail is one that is double authenticated (i.e. upon log in, it requires a code that's either texted to your phone or they'll call you instead) to provide better security. Also make sure your computer is clean of keyloggers, root kits, RATs, etc.

 

When you do eventually get the form, answer the form as complete as possible!

i could answer every single thing about my account, but i dont understand how to get to it anymore? i only get the email option

My understanding is that clicking on the "forgotten password?" link would take you to the recovery forum. I just took a look, and it looks like all you need to do is enter the wrong email address 6 times. I imagine after that it will take you to the normal recovery forum.

 

I also moved your thread to account help & advice.

My understanding is that clicking on the "forgotten password?" link would take you to the recovery forum. I just took a look, and it looks like all you need to do is enter the wrong email address 6 times. I imagine after that it will take you to the normal recovery forum.

 

I also moved your thread to account help & advice.

just tried, it only blocks me from trying another email for an hour

Email: [email protected]

When I had a similar problem they helped me with recovering my account without knowing the registered email.

I got a reply within 10 mins but I guess it depends on the time of day

 

EDIT: They sent me a link where I had to submit a wrong email 2 times then manually recover my account using billing details and recovery questions

My understanding is that clicking on the "forgotten password?" link would take you to the recovery forum. I just took a look, and it looks like all you need to do is enter the wrong email address 6 times. I imagine after that it will take you to the normal recovery forum.

 

I also moved your thread to account help & advice.

just tried, it only blocks me from trying another email for an hour

Well, that's useful. I honestly can't remember how to get a real recovery forum then sorry :(

Email: [email protected]

When I had a similar problem they helped me with recovering my account without knowing the registered email.

I got a reply within 10 mins but I guess it depends on the time of day

 

EDIT: They sent me a link where I had to submit a wrong email 2 times then manually recover my account using billing details and recovery questions

i sent them one yesterday with no reply.

 

edit: it also says in the auto reply it may take them 2 weeks, my pin will be long gone by then

Anyone know how i can find the manual recovery form?

[qfc]250-251-73-63453467[/qfc]

 

All I could really find and most of it says to just email accounthelp.

 

You can begin to follow ForsakenMage's above steps to help prevent this in the future though.

 

Good luck.

Keep trying to use the form until they give you the form. It sounds like they've already changed your e-mail. :? Make sure your new e-mail is one that is double authenticated (i.e. upon log in, it requires a code that's either texted to your phone or they'll call you instead) to provide better security. Also make sure your computer is clean of keyloggers, root kits, RATs, etc.

 

When you do eventually get the form, answer the form as complete as possible!

 

Sorry to interrupt the OP here, but how would I go about doing this? (Setting your email to require a text or a phone call) - Is that the email address itself? Or something you can change on Runescape?

It's something about the email itself, although it would be nice if we could link the account to our phone. One client that offers such services is Gmail.

Ah right, I have Gmail so I may as well set that up. Thanks.

If anyone has any other suggestions id be greatful, running out of time here

If anyone has any other suggestions id be greatful, running out of time here

Did you try this? http://www.runescape...=beginappeal.ws

Are you trying to recover Txny? Works for me when I put that username in.

If anyone has any other suggestions id be greatful, running out of time here

Did you try this? http://www.runescape...=beginappeal.ws

Are you trying to recover Txny? Works for me when I put that username in.

Txny is my display name but if i use my username only email comes up,would display name work? recovs dont come up either if i put txny

No, I guess not. You need to provide the original username/e-mail.

I posted on an @J-Mod thread on the High level forum on your behalf. Maybe they will take a look at it.

Hey dude I posted this same problem on this http://forum.tip.it/...unt-was-hacked/

I couldn't wait up to 2 weeks for the reply from Jagex.

 

Same exact problem as you so this is what I did, I went on the Runescape Forums, Under Customer support there is Account Help, click on help recovering your account.

Or QC 250-251-139-63571758

 

 

All I posted was my display name, my log in name and request that it is locked and registered email removed. It took them less than a day to respond, after doing so when you go to password recovery or account recovery, it won't ask for your email but send you to the manual recovery where it asks account details, recovery questions, credit cards used for membership payments etc. I got on my account and my bank pin had about 15 hours before it was cancelled, good thing I recovered in time. Good luck with your account.

No, I guess not. You need to provide the original username/e-mail.

I posted on an @J-Mod thread on the High level forum on your behalf. Maybe they will take a look at it.

Thanks man i appreciate it.

Hey dude I posted this same problem on this http://forum.tip.it/...unt-was-hacked/

I couldn't wait up to 2 weeks for the reply from Jagex.

 

Same exact problem as you so this is what I did, I went on the Runescape Forums, Under Customer support there is Account Help, click on help recovering your account.

Or QC 250-251-139-63571758

 

 

All I posted was my display name, my log in name and request that it is locked and registered email removed. It took them less than a day to respond, after doing so when you go to password recovery or account recovery, it won't ask for your email but send you to the manual recovery where it asks account details, recovery questions, credit cards used for membership payments etc. I got on my account and my bank pin had about 15 hours before it was cancelled, good thing I recovered in time. Good luck with your account.

Put a post on there hopefully they see it before pins gone, thanks either way dude.