a quote from a letter i recieved after ranting a bit at customer support.

 

 

 

Thank you for contacting RuneScape Customer Support about these problems.

 

 

 

Let me start be assuring you that this isn't an automated reply.

 

 

 

We also strive to make sure that we answer all our queries personally but sometimes the backlog is so much that we have to make use of semi-automated queries. we appologise for this but you will find from now on that all of our queries will be a personal reply to your problems.

 

 

 

Thanks.

 

 

 

Yours Sincerely

 

Mod Jolley

 

 

 

so they are now finally only giving out non automated replys?

I can respect the fact that they're trying to remain true to so many customers, hopefully this works out.

Before they would only check out certain reports personally, and others would be automated. It would save them time. I suppose they are no longer short of staff? :?

yes, there has been a large increase in amount of Jagex Staff.

 

 

 

I keep finding names I've never heard of :oops:

 

 

 

They do their best and it looks like they've taken up to personally answering all queries..That's a lot!

 

 

 

Appreciate it! :D

Before they would only check out certain reports personally, and others would be automated. It would save them time. I suppose they are no longer short of staff? :?

 

 

 

Jagex has been hiring a lot lately. Also They have toured Schools in the Past primarily for hiring purposes.

 

 

 

Off-topic: After looking over Craven's old post about that I think we aught to have some sort of Runescape Weblog of the happenings behind the scenes and the intricacies of the Jagex workplace. Basically the Nintendo Power for Runescape.

How many employees would anyone estimate that JaGeX has now?

You can find a full list of the Jagex team under Customer Support > Jagex > Full Credits List. Notice the Customer support team is huge.

You can find a full list of the Jagex team under Customer Support > Jagex > Full Credits List. Notice the Customer support team is huge.

 

 

 

Wow. JaGeX has really grown since the days of Andrew and Paul.

The irony in that is that response is probably an automated response, one thats assuring that responses won't be automated anymore :)

Watch they use those "un-automated" replys as the automated replys :lol:

lol customer support outnumbers programers by more then 4 to 1..

Their personal replies will consist of copy-and-paste general reply, and they will add you name onto it :roll:

Their personal replies will consist of copy-and-paste general reply, and they will add you name onto it :roll:

 

 

 

YEp :D

 

 

 

Watch they use those "un-automated" replys as the automated replys :lol:

actually that cannot have been an auto reply telling us we do not hacve auto replys because that was not the whole message, the whole message was

Dear Alien Slof,

 

 

 

Thank you for contacting RuneScape Customer Support about these problems.

 

 

 

Let me start be assuring you that this isn't an automated reply.

 

 

 

We don't hate punctuation and we realise that sometimes our chat filter may censor words that aren't offensive but we're sure that you can see why we have the chat filter in place. We are always updating our chat filter and hopefully will remove these problems in the future.

 

 

 

We also strive to make sure that we answer all our queries personally but sometimes the backlog is so much that we have to make use of semi-automated queries. we appologise for this but you will find from now on that all of our queries will be a personal reply to your problems.

 

 

 

Thanks.

 

 

 

Yours Sincerely

 

Mod Jolley

 

 

 

i had sent in a letter about punctuation and said "do you hate punctuation?" and they have put in their reply "we do not hate punctuation" so it cannot have been an auto reply, just wanted to clear that up :)

Ok, but dont want to abuse it now, or maybe you might end up being mod jolley's friend ;)

Ok, but dont want to abuse it now, or maybe you might end up being mod jolley's friend ;)

 

 

 

no! not mod jolley! nooooo!!!!

um.. i may or may not have noticed a few grammar and speech errors. i think i'm missing the automates already :|

um.. i may or may not have noticed a few grammar and speech errors. i think i'm missing the automates already :|

 

 

 

ha ha! remember stingkid without the awesome power of the auto replys they are only human :XD:

And that's what makes 'em weak!:)

ok can we get on topic now because this is sort of becoming spam

well, i would hardly call it off topic... :oops: i was just stating how using the human versus the computer seems a bit of a leap backwards...

I can live with bad spelling over bad service. :)

you state a genuine point... but i just couldn't quite understand how the person was servicing in anyway at all... really all they say anyway is: sorry about that thing that happened we'll "look into it"

 

*wink, wink*

 

but that's i guess what automates do too anyway...

I think they now have enlarge the Jagex staff, so now they can answer personally on the letters. I think this is good :)