you are ridiculous. i think you should take your case to watchdog - they're WELL GOOD. By the way, i'm joking. Don't take legal action - this is NOT America. take a look on the Trading Consumer Act or whatever site, it's good and i'm sure you can have some fun quoting various acts. Threats don't get you far unless you know what you're talking about - quote acts and they'll be shaking in their preverbial 'BBoots'.