lol seagate. So I decided my computer was getting along in age, and it was time to start backing up my files in case of HD failure. So last year I bought this Seagate external hard drive and used it as backup. Well, a few weeks back, my Seagate died while my computers HD is still running along fine. So I thought, well, I still have 3 years on the warranty, so I'll just fill out the form and send it back to them to get a new unit. But then, I received instructions on how to pack to HD for shipping: The hard drive MUST be included in very specific packaging. We will not tell you where you can buy this packaging. We do not make this packaging. If it is not in the packaging, your warranty is void! So I figured, well, that's not so bad. I went down to the local FedEx. I showed them the packaging requirements that I printed out from the Seagate website, and they looked at it and told me they couldn't help me. They suggested I try the Postal Annex down the street. Well, I had an hour of lunch break, sure, might as well run over there. Go to the Postal Annex, they had no idea where I could get the packing materials. They told me to try the main post office. Still 50 minutes of lunch break to go, so I drove down to the main Postal Office, beautiful building, but they couldn't help me either. Finally I decided to get some lunch and go back to work. Near the end of the work day I thought, I know! I'll call customer support, they'll tell me where I can get the packaging! So I called them and they said: Have you tried FedEx? -Yes, they couldn't help me, neither could the post office. How about the post office? -I just said they couldn't help me. Have you tried UPS yet? -Well, no, I'll check that out right now. So I go down to the UPS, and sure enough, they can't help me either. Now I don't exactly live in some backwater town, I live in one of the most populated cities in California. Acer USA headquarters is down the street from where I'm sitting right now. If I can't get the right packaging here, where in the United States can I get the packaging? Also in the packing instructions: Direct quote. Product literature? Manuals? Were we supposed to keep those? Bottom Line: If you're getting a Seagate hard drive, just pray it doesn't go bad on you.