They do, they read your message and copy and paste, or use something to do it (pretty much the same thing) and sends you an already written out message, they even said they do it, and I don't blame 'em, if they wrote original messages, they'd either have to hire more staff, which would result in losing more money then they would if they just lsoe a few players because of it, or they have their current staff type all the messages, resulting in what, like half a year waiting over a single blackmark appeal?