Dang bro. Sorry to hear that happened; although gotta say, Norton can't do crap about a keylogger. You ran Ccleaner, Malwarebytes, etc as well, right? I actually bothered with recovery questions about three years into being a player. Being frank, I don't even remember them; but I change password so little, and they're pretty difficult to guess. But still. :( Again, my condolenses.