totally pissed off.....

 

 

 

2 days ago when pvp worlds came out my account was hacked and password changed. I tried 3 times to recover back the password inputting all my details that is : recovery questions, previous passwords, bank pin, transaction ID by paypal and all 3 times I was denied :(

 

 

 

2 days passed and still 1 day to go so I loose on the account around 150mil gp which I had worked hard to earn besides all the quests and levelling during the past years besides the amount of money paid duly each month for membership.

 

 

 

Thanks Jagex for your customer support......I am off to try WOW now maybe Blizzard have better support when it comes to customer relationship or else I wait for COD5 and forget gaming on the pc.

Thats not a question...

 

Wrong forum unless you want to know different ways of getting your account back.

tbh I dont want to know other methods how to get my account back taking in consideration that I lost all I built during these years.....from my end I tried all to get my legit account back but maybe stupid Jagex prefers Hackers and makes more money from them then from actual legit members. Bye bye runescape.

This honestly sounds like a blatent lie, how do you get denied by jagex when you give them THAT MUCH information.

Jagex doesnt make money from hacker's :|. Hackers make them lose money.

well seing as how accounts cant get hacked, only stolen.

 

 

 

you may want to run a virus scan for keylogger. If you dont have one on your comp i guarantee you someone you know guessed/saw you input your password

If I remember correctly it takes seven days to remove a bank pin, so don't lose hope. Try to get it back again this time paying close attention to these pointers:

 

1. If you are unsure about anything (use of capital letters in a recovery question, month of creating your account) leave it out. You can write these things and what you are unsure about on the "Other details" section. Jagex probably has a bot check up on all the recoveries giving auto denials to people trying to get passwords of Zezima and the like. The Other details section, however, is probably read by a real person.

 

2.The question about moving house is supposed to determine if your (static) IP has changed at a certain point in time. Your IP can also change from one to another (or from static to dynamic or vice versa) if you change for example to a wireless broadband. Tell Jagex about all IP/ISP changes in the "Other details" section.

 

3. Tell them more than the three passwords by typing them into the "Other details" section. You can easily get all your passwords and the bank pin to fit in the 300 characters. Remember to tell which is the earliest and which one is the one that you had when you were hacked.

 

4.If you can remember exact dates (of you moving or creating the account), type those too. Remember to tell on which timezone you were.

 

5.I haven't used PayPal, but wouldn't the several transactions you've made to pay for members result in several transaction id's and exact dates of purchase? You can write these on the "Other details" section as well.

 

6.You can also tell them which ISPs you have used at what times. Get on the phone with relatives to ask about their ISPs if you've been visiting them for long periods of time.

 

7.Also, tell them your previous bank pins as well if you've changed your bank pin.

 

 

 

Your "Other details" section should still be in plain English and consist of short sentences. (This basically means that your going to have to make several password recovery attempts as long as they get denied.) If and hopefully when your password recovery form comes in front of a real person, that person is going to be an underpaid, overworked customer service lackey. He/She might not be willing to read the "Other details" section a second time. Have all the info easily accessible. Like this:

 

 

 

My passwords form account creation to account getting stolen:

 

1. iaGDSW64J

 

2. GESoreg34h

 

3. K43tGGagr57F

 

4.HERY646GJHgf

 

5.SHGJR75J7SDF5

 

 

 

 

 

Well, I can't think of anything more you'd need to know in order to fill out the perfect password recovery form. I'd also ask a couple of your friends if they know about anybody who would have talked about maybe hacking your account. GL in WoW if the password recovery and friend interrogation both fail.

It isn't Jagex's fault if you don't have adequate anti virus/keylogger software.

 

 

 

This should be in rants.

should be in rants soon repoted it to get moverd

Stop raising your post count with these posts about how a topic should be moved. So far this topic has had three posts like this and nobody has actually reported the topic for being in the wrong forum. Well, I'll do it for you I guess.

This is neither a request for help, or advice. Thus this post shall be locked.