Seriously, Jagex?

[Gaga]

Hello, my name is Gaga. I've been playing runescape for a good seven years. Recently, I was keylogged. Not an issue, as my antivirus software picked it up. However, during my keylogging my account security was compromised. As I did not know I was being monitored, I attempted to recover my stolen account using various precious information only I should rightfully know. Guess who got that information that I typed in? The very person who had keylogged me in the first place. Yes, they got my critcal information including first passwords, previous bank pins, among other things.

This bothers me a lot. So, after I sucessfully removed the virus, on another computer that's never been used for runescape and only for work purposes, I attempt to recover my account. Just to be safe. I figure it should be easy.

Declined.

Declined.

Declined.

Declined.

Declined.

So, I go to the forums. I post a topic on my pure account, about this situation. Low and behold, a Jagex moderator steps in and says he has passed along the case to the security team. This time my appeal got accepted. I was joyous. However, they added this message to my login screen:

"Your password is extremely short and common, you must change it before you log in."

Okay, that's a little weird. My password was something along the lines of, but not neccesarily, "ok3e904tgda".

So I change it and enjoy some runescape. In the time i'm online, the account gets recovered again. Not by me. It's bad enough my account security is being compromised, but whenever I visit an un-official tip.it clan chat, I get called a troll. Seriously, I'm just asking for help. But that's not the point here. After I logged out, I logged in on my pure, and my freind who will not be named had the hacker join his clan chat channel so that we could talk things out. The says such things as, "Oh, I bought the account." and "I know i'm not the orignal owner." straight-out. We both reported him and took note of the time. We posted on the forums again, stating if jagex would just look at the current person on the account and the abuse report's made towards him from our end they would see in the chat log he clearly isn't the orignal owner.

My freind gets a message from "Mod Kat". "We feel the account is currently in the orignal owners hands."

This infuriates me to no end. To get some things clear here,

I have never taken part in an illegal "account sale". I have never used third party software, I don't accept files from people I don't know, and I *never* accept executeables. You think the recovery questions would come in handy here? No. He has recovered the account various times without the recovery questions. So, I did what any caring, decent human being would do, and hired a private investigator.

Yes. I know, "It's just a game." A game that I have spent 220+ hours on, and over 5 years of membership on. I sincerely hope you are reading this, whoever you are. I'm filing against you for identity fraud. The information you currently have could be used against me, and I will not stand for it.

And Jagex, as for you, I have e-mailed you with a two page summary of facts that only I could know, in request you take one last look at my case.

[xpx]

Do you really not see any fault in yourself? I mean, in 5 years jagex brainwashing people about accound security you should have learned at least something. Firstly, it's your fault you got keylogged. It's your fault you didn't understand it soon enough and logged into places where you shouldn't have had in that situation. And, after that, you made the killer mistake- you gave the person trying to steal the account away by cluelessly handling your most precsious knowledge. I don't know if thee is much for you to do now than just make a new account. Also i've herd sleeping with jagex employees grants you special favours(which is actually true, except for the sleeping part, because cloce friends of Paul/Andrew are always able to recover their account with little trouble, which i know for a fact).

 

With all these rants about how stupid jagex is, this is certainly not their fault.

[Gaga]

Do you really not see any fault in yourself? I mean, in 5 years jagex brainwashing people about accound security you should have learned at least something. Firstly, it's your fault you got keylogged. It's your fault you didn't understand it soon enough and logged into places where you shouldn't have had in that situation. And, after that, you made the killer mistake- you gave the person trying to steal the account away by cluelessly handling your most precsious knowledge. I don't know if thee is much for you to do now than just make a new account. Also i've herd sleeping with jagex employees grants you special favours(which is actually true, except for the sleeping part, because cloce friends of Paul/Andrew are always able to recover their account with little trouble, which i know for a fact).

 

With all these rants about how stupid jagex is, this is certainly not their fault.

 

No, I don't see any fault here. I follow all the rules. I thought i've done pretty good on that part. I have never used my runescape name anywhere but runescape.com. What would you do if you see the message invalid password? I'm thinking you would click: "Recover A Stolen Password."

[Aiel]

Do you really not see any fault in yourself? I mean, in 5 years jagex brainwashing people about accound security you should have learned at least something. Firstly, it's your fault you got keylogged. It's your fault you didn't understand it soon enough and logged into places where you shouldn't have had in that situation. And, after that, you made the killer mistake- you gave the person trying to steal the account away by cluelessly handling your most precsious knowledge. I don't know if thee is much for you to do now than just make a new account. Also i've herd sleeping with jagex employees grants you special favours(which is actually true, except for the sleeping part, because cloce friends of Paul/Andrew are always able to recover their account with little trouble, which i know for a fact).

 

With all these rants about how stupid jagex is, this is certainly not their fault.

 

No, I don't see any fault here. I follow all the rules. I thought i've done pretty good on that part. I have never used my runescape name anywhere but runescape.com. What would you do if you see the message invalid password? I'm thinking you would click: "Recover A Stolen Password."

I would click my antivirus software first.

[PI_Mike]

Hello all, I happen to be very good friends with Gaga here and have been trying to help him out through this nonsense he's been enduring.

 

I'm a real-life private investigator and I've been hired by Gaga to try to get to the bottom of this matter, as this extends beyond a simple case of "RuneScape Account Hacking". Banking/billing information has been compromised here and we are trying to gather information for the local police department.

 

As a former RuneScape player myself I can understand the annoyance and heartache of going through having a game account taken from you because of someone else's malicious greed at a computer screen. And I suppose that, yes, it's easy enough to read this and go "hmmm, doesn't affect my life, LOL @ you".

 

I am contractually bound not to reveal particulars, but I can say with confidence that we have obtained information that links the thief with criminal activities and I would like to appeal to what appears to be a very, very large RuneScape community to please come forward with any information you may have on this, no matter how trivial you may seem it is. I'm assuming I have a PM inbox on this site; as soon as I figure out how to navigate it I'll wait there for any private messages.

 

Thanks for your time.

 

 

 

Do you really not see any fault in yourself? I mean, in 5 years jagex brainwashing people about accound security you should have learned at least something. Firstly, it's your fault you got keylogged. It's your fault you didn't understand it soon enough and logged into places where you shouldn't have had in that situation. And, after that, you made the killer mistake- you gave the person trying to steal the account away by cluelessly handling your most precsious knowledge. I don't know if thee is much for you to do now than just make a new account. Also i've herd sleeping with jagex employees grants you special favours(which is actually true, except for the sleeping part, because cloce friends of Paul/Andrew are always able to recover their account with little trouble, which i know for a fact).

 

With all these rants about how stupid jagex is, this is certainly not their fault.

 

No, I don't see any fault here. I follow all the rules. I thought i've done pretty good on that part. I have never used my runescape name anywhere but runescape.com. What would you do if you see the message invalid password? I'm thinking you would click: "Recover A Stolen Password."

I would click my antivirus software first.

[runeknight95]

I guess 5.95 a month isnt enough to get serious customer support yet, If u really cant get it back, reject your credit card payments for the past 5 years. STICK it to the man!

[xpx]

I guess 5.95 a month isnt enough to get serious customer support yet, If u really cant get it back, reject your credit card payments for the past 5 years. STICK it to the man!

How are jagex supposed to distinguish between the real owner and the thief if they both posess the same account details? He clearly messed up.

 

Oh, and mister ''jagex stole my account'', did the toothfairy drop the keylogger on your computer? YOU are responsible for your computer security and thus account security, if your password had been changed, the last thing you should have directly done is try to recover the account ON THE SAME COMPUTER. For all i see, jagex has done everything by the book. Also, please do tell me that the PI guy is just trolling, because that really would be funnier than the reacent climbing boots update. If you or anyone else was seriously looking to recover an account they wouldn't post it on a major fansite RANTS forum.

[Sir_Squab]

Wow, so I like, totally get a sense of déja-vu from this....

[PI_Mike]

Hi,

 

The "PI guy" was not "trolling" as you so eloquently put it. I stated my reason for posting.

 

If you have any information, kindly submit it. Otherwise, I suggest you go about your business.

 

Thanks.

 

Wow, so I like, totally get a sense of déja-vu from this....

[rangeor]

Mike, unfortunately I don't think you guys are going to find any help here. I don't think anyone here on Tip.It even knows Gaga, since he's a very new member. The only solution I can think of is contacting Jagex, which obviously hasn't had much success yet :\

[StolenDream]

Hi,

 

The "PI guy" was not "trolling" as you so eloquently put it. I stated my reason for posting.

 

If you have any information, kindly submit it. Otherwise, I suggest you go about your business.

 

Thanks.

 

Wow, so I like, totally get a sense of déja-vu from this....

 

As Rawr he isn't very scary at all.. Squab.. lol..

 

But anyways as he said the case of deja vu..... big time. I myself have lost my main account in the exact same way you have Gaga... except... I never had a keylogger on my computer. I went through everything, ran virus scans. you know it before I submitted my first recovery and after. came right down to the niddy griddy. Verdict of it all was I too lost my main account 3 times I recovered it and 3 times they took it back. 4th time jagex locked the account. and since then i haven't been able to recover it. so i took it to the rs forums and loan behold guess what? I to got told by Mod Kat that my account is in the rightful owners hands.. here are the links to those pots.

 

http://[Use Quick Find Code]/c=XiV8xbbqyyc/[Please Use QuickFind Code]?250,251,583,61178023,goto,3

 

http://[Use Quick Find Code]/c=XiV8xbbqyyc/[Please Use QuickFind Code]?250,251,579,61177931,goto,3

 

If links don't work: Quick find code: 250-251-579-61177931

 

Quick find code: 250-251-583-61178023

 

So yes i do know what your going through, i do know how Mod Kat is failing or covering up something. as for it not being jagex's fault? BULL. reason why? I've supplied ever last bit of information. my email address is on there, my bank... information my SAME ip address is on there. for years..... and they tell me that my account is in its rightful owners hands? no i don't think so.

[Guthorm]

Oh man, well you have to understand that there is not really much we can do here. We do have some techies here and there and there are people who can get in contact with Jagex officials easily, but in the end Jagex has to be the one to fix everything.

 

Did he has everything on your account? Name+credit card+home address? If so that is quite unfortunate.

[Levon_]

Hope you get your account back.

[Omali]

We both reported him and took note of the time. We posted on the forums again, stating if jagex would just look at the current person on the account and the abuse report's made towards him from our end they would see in the chat log he clearly isn't the orignal owner.

My freind gets a message from "Mod Kat". "We feel the account is currently in the orignal owners hands."

 

I had to call bull here. Jagex will never discuss account issues with anyone other than the person they believe to be the original account holder, ever.

 

Good luck with getting your account back that you lost because of your own stupidity.

 

Until then, I guess...

Your only choice is to

Just dance, gonna be okay, da da doo-doo-mmm

Just dance, spin that record babe, da da doo-doo-mmm

Just dance, gonna be okay, d-d-d-dance

Dance, dance, just, j-j-just dance

 

http://www.youtube.com/watch?v=knnwIMXuj1U

[Thisbenathan]

loving all the tough guys in here talking crap to the original poster. we all know you kids would be just as mad as he is if you lost an account you've been playing on for years. get real

[Gaga]

I had to call bull here. Jagex will never discuss account issues with anyone other than the person they believe to be the original account holder, ever.

 

Good luck with getting your account back that you lost because of your own stupidity.

 

Until then, I guess...

Your only choice is to

Just dance, gonna be okay, da da doo-doo-mmm

Just dance, spin that record babe, da da doo-doo-mmm

Just dance, gonna be okay, d-d-d-dance

Dance, dance, just, j-j-just dance

 

 

Thanks for linking a completely irrelevant youtube video in your reply, it really cleared things up. Are somethingawful smilies free domain now? You've been throwing them around like nobody's business. STAIRS? Seriously, if you don't have anything to reply, don't say anything at all. Your just coming off stupid as hell.

[Omali]

loving all the tough guys in here talking crap to the original poster. we all know you kids would be just as mad as he is if you lost an account you've been playing on for years.

 

I got a key logger earlier this year when there was a gaping security hole discovered in Java that allowed a drive-by download using a hijacked advertisement or website. (I did an article about it on my website: http://mmofallout.com/2010/04/16/virus-alert-update-java-now/).

 

My response:

 

1. Run virus cleaner, delete every trace of the virus and associated key logger.

2. Delete my cookies, cached files, and temporary files.

3. Run CCleaner

4. Change my passwords.

 

Common sense should tell you to REMOVE THE KEY LOGGER before you enter the sensitive information to get your account back. OP didn't just make one stupid decision, he made a long series of stupid decisions, and is paying for it now.

 

get real

 

Get over yourself. The rest of us don't have to worry about losing our accounts because we don't fall into the same traps other people do. I have never had a single account on any service stolen, ever.

 

 

Thanks for linking a completely irrelevant youtube video in your reply, it really cleared things up. Are somethingawful smilies free domain now? You've been throwing them around like nobody's business. STAIRS? Seriously, if you don't have anything to reply, don't say anything at all.

 

Geez, tough crowd.

 

Looks like I'll have to...

Get serious.

 

YYYYYYEAAAAAAAAAAAAAAAAHHHHHHHHHHHH

 

Your just coming off stupid as hell.

 

I don't know why you hate me, when in fact I'm your biggest fan. I'll follow you until you love me.

[Gaga]

I'll just leave this thread to die, it's not helping me at all. :rolleyes:

[xpx]

Well it's unfortuanate that the guy lost his account, we all know that, and most of us would hope he does get it back, though it's unlikely, BUT, what turns me on, and seemingly Omali, is the fact that he doesn't at all aknowledge his mistake in all this, and thinks jagex is responsible for all that he has been trough. If you don't aknowledge your mistakes you can't learn from them either, but it's still a good case for all of us to learn from.

[svs]

Should cut off their hands like they used to back in the time of camelot.

 

I got keylogged once by a douche that was registered on runevillage, he was holding a drop party and also linked people to hise site for information, he was pretty well known and a trusted member.

I seemed to be the only one he "hacked" though as he pretty much gave it away with his way of talking when i was talking to him in PM when he was on my acc and the tard also dropped every single piece of items i had stored in my bank, the drop party pretty much consisted out of 90% my bank. (he kept my discontinued items)

Couldn't prove it though but after that very day we didn't hear from him anymore.

But that proves, anyone can be keylogged, if someone decides to put some keyloggers in images hosted by tip.it then we're all screwed, not that it would happen... i hope :)

 

 

I know i can't name names here but i'll take what i deserve for calling his name, namely; 'redrum frank', the original redrum frank that played 6 years ago, anyone knows where he lives? 100 euro for a valid adress.

 

 

i wish you goodluck on getting your account back but i really have no idea how you two are gonna pull it off, if there's anything i can do let me know :)

[Thisbenathan]

Get over yourself. The rest of us don't have to worry about losing our accounts because we don't fall into the same traps other people do. I have never had a single account on any service stolen, ever.

 

get over myself? you think getting on someone over a runescape fan forum makes you a hard ass or something? my ex girlfriend got her iphone stolen once and the person who told her it was her fault for leaving it on the desk, was the person who stole it. i'm not saying you stole it, but bringing down the person who posted this doesn't make you mature or cool. if they messed up, alright we get it. but to say jagex can't do anything is complete BS.

[Omali]

get over myself? you think getting on someone over a runescape fan forum makes you a hard ass or something?

 

Yes, get over yourself. Get over yourself because you think I'm trying to be a "hard ass or something" with my post, like some pompous little crybaby who thinks that rants should be replied to with nothing but pats on the back and good wishes.

 

my ex girlfriend got her iphone stolen once and the person who told her it was her fault for leaving it on the desk, was the person who stole it. i'm not saying you stole it, but bringing down the person who posted this doesn't make you mature or cool.

 

Hold on, I've got an incoming call on this Iphone I stole off of some girl's desk.

 

I of course, kid. I don't steal because, unlike a lot of people, I actually have morals that I stick to no matter what, not just when they're convenient for me. Those values include a sense of self-responsibility, something the OP has none of. Instead, they blame Jagex and threaten the person who stole the account in a forum where the person will never see it, with legal action that neither the OP nor his crappy private investigator will likely ever see go to court, let alone win with a complete lack of evidence (Here's a legal tip: If your evidence amounts to IP addresses, don't bother. If the RIAA has taught us anything it is that IP addresses are not valid evidence in court.)

 

If I got something stolen because of my own stupidity, I wouldn't expect any sympathy. Theft is never justified, but was your ex acting stupidly by leaving it unattended on her desk? Absolutely.

 

In my spare time, I'm a very staunch advocate for consumer and employee rights, and I've spent a lot of my time campaigning to raise awareness that not everyone who is a victim of identity theft fits into this growing stereotype of some idiot who hands out his social security number to the first Nigerian prince who contacts him, but many are the victims of fraud that is, in fact, out of their control. With all the identity theft that goes on due to unprotected corporate databases, local and state governments losing their laptops that contain information, ATM skimmers, security breaches at huge databases, and more, it pisses me off when I hear about people losing their information in easily avoidable circumstances, and even more so when the person refuses to accept any responsibility for their information being stolen in the first place.

 

if they messed up, alright we get it. but to say jagex can't do anything is complete BS.

 

When someone has the exact same information as you do, yes it's practically impossible for Jagex to figure out who is the real account holder.

 

What happened in this case was the OP found someone trying to break into his house. After calling the police, he proceeded to give the thief an exact copy of the keys, a deed to the house (under the thief's name), the garage-door opener, and the infinite love of his protective dog. Now when the police show up, they find two men claiming to own the house, both carrying deeds in their names and house keys, and the dog recognizes both as its owner. Now that the house owner has effectively rendered himself equal to the thief, they both blame the police for not knowing who is the real owner.

[K4ylan]

Unfortunately, that's what people on the rants forum tend to do, find people when they're down and laugh and mock them.

Jagex should be able to do something about this.

 

Not entirely true, it's when people do something stupid and believe that they did nothing wrong and it is entirely somebody else's fault, that's when we laugh and mock them. Omali's completely in line here.

 

Back to your issue...

If you knew for certain you had a keylogger, what did you think would happen if you changed your password on the same computer? Jagex isn't a freaking fairy of the internet, they can only protect your account so much. And from their point of view, it certainly looks like the keylogger is the rightful owner.

 

And hiring a PI seems drastic, especially since they are somewhat expensive (im assuming), compared to the millions of FREE virus scanners out there.

[StolenDream]

Omali is most likely a young teenager to young adult by the sounds of how he talks.

 

Over all it doesn't matter if you have a keylogger or not on your computer anymore. If they want the account bad enough they will get it. and seems that Mod Kat is the one that is failing to do anything about it. she is and has been the only Mod... posting about it. saying the same thing every time. Gaga had his account for 7 years, and 5 years in members ship.

 

Right there tells you flat out that jagax is fat and lazy and doesn't give a crap about their customers. they only care about the income coming in from those customers. the way of it is if you lose an account or they accuse you of this or that. they perm banned the account or whatever, you will go through and create yet another new account so they have more... income coming into their pockets so they can sit there and do nothing about it. they don't care about their customers or anything of the sort.

 

If they did it wouldn't be automated responses when someone had to recover their account more than once. You think gaga is the only one going through this? far from. it wasn't even a week ago and rather i still am.. going through the same thing. EXCEPT i don't, didn't and never had a keylogger on my account. all they need is your runescape name now.

 

Yes he did make a mistake by going right out and recovering the account, but honestly IT WOULDN'T HAVE MATTERED. I recovered mine 3 different times. i never put in full details unless i NEED to. which is when my account got locked and then handed over to the hijacker. my ip has been the same for years. my bank etc. but yet jagex or rather Mod Kat.. says my account is in the rightful owners hands? ok... not.

 

This isn't going to stop, they will start out with a few accounts and then move to more and more. So Omali unless you or anyone else has something productive to say, something helpful, something that is on the same grounds. just shut up and but out.. seriously. don't be a smart mouth idiot, it only comes off as your a immature child that thinks they know it all.

 

Gaga, PI mike. honestly short from taking legal actions i don't see you getting your account back, I've went to the rs forums, Ive sent in complaints, I've sent in recoveries the works. and they continue saying the same thing. i posted the quick find codes for rs forums on 2 of the topics out of like 5 or so. In which case you can see how Mod Kat handles things.

[Omali]

Over all it doesn't matter if you have a keylogger or not on your computer anymore. If they want the account bad enough they will get it. and seems that Mod Kat is the one that is failing to do anything about it. she is and has been the only Mod... posting about it. saying the same thing every time. Gaga had his account for 7 years, and 5 years in members ship.

 

Apparently no one has wanted my account that much, because it's been safe for over seven years.

 

If they did it wouldn't be automated responses when someone had to recover their account more than once. You think gaga is the only one going through this? far from. it wasn't even a week ago and rather i still am.. going through the same thing. EXCEPT i don't, didn't and never had a keylogger on my account. all they need is your runescape name now.

 

Well at least now we know why you're acting like five year old. You got your account stolen and now you feel the need to defend others as if they are completely blameless in the situation. If you can hack someone's account with just their username, send me a PM. I've got an account called Zezima I need to steal and sell online.

 

Actually, hack my account. The username is mtomali. Consider it an appraisal. I want to log in tomorrow and find myself two feet directly west of the second bank teller in Falador holding flowers and wearing a cape but nothing else.

 

Yes he did make a mistake by going right out and recovering the account, but honestly IT WOULDN'T HAVE MATTERED. I recovered mine 3 different times. i never put in full details unless i NEED to. which is when my account got locked and then handed over to the hijacker. my ip has been the same for years. my bank etc. but yet jagex or rather Mod Kat.. says my account is in the rightful owners hands? ok... not.

 

You see, this is the part where you're wrong. Jagex doesn't just hand out accounts unless the person has the details that you allowed them to get ahold of. There's more to your story as there is with any "my account was stolen" thread. Everyone wants to think that their MMO doesn't care about stolen accounts, but it's because of idiots like the OP that people who lose accounts for more out-of-their-hands reasons have to sit in customer support limbo.

 

This isn't going to stop, they will start out with a few accounts and then move to more and more. So Omali unless you or anyone else has something productive to say, something helpful, something that is on the same grounds. just shut up and but out.. seriously. don't be a smart mouth idiot, it only comes off as your a immature child that thinks they know it all.

 

Oh look, the troll who just joined yesterday is telling me to get out. That's adorable. I can smell your incoming ban for flaming from a mile away. I wonder how many alts Gaga is going to register just to try to find someone to back him up? I've counted at three accounts total (Gaga, PI_Mike, and StolenDream), all of whom just happened to register for this thread.

 

Gaga, PI mike. honestly short from taking legal actions i don't see you getting your account back, I've went to the rs forums, Ive sent in complaints, I've sent in recoveries the works. and they continue saying the same thing. i posted the quick find codes for rs forums on 2 of the topics out of like 5 or so. In which case you can see how Mod Kat handles things.

 

I hope you're not talking about legal action against Jagex because, if you are, you should be aware that you have no ownership over your account, whatsoever.