1. When you first set up her account last year, did this happen or did it occur after a certain amount of time from first ever running the computer? 2. When you reinstalled the OS this time did you reinstall from the Cerified Windows XP OS disc or from a Backup/Recovery disk? Heartz 1. When her account was created we used IE6 and she had no problems, as soon as we installed IE7 the problem was there. 2. I'm not sure, I don't think the OS was reinstalled only my account on the computer.