So, a few days after I booted the machine up, a screeching noise hit my ear. And, no thanks to the technical support (which were, despite some horror stories, nice and prompt) I opened up BIOS to shut down/slow/speed up every part in the computer. It originally testes the CPU fan at ~4,800 at the time - before the test. Whenever the CPU fan hit ~1,800RPM, it stopped. And then, the absolute max BIOS could turn the fan up to was ~4,500RPM, so it's almost as if the fan is overclocked to run at ~4,800. So, I told Dell this, and they took my word and sent a replacement fan. Now, although it happens less frequently since I replaced the fan, I do still get the noise.
Another problem - display drivers. Randomly, my system will pull up and error box (and cause the monitor to go black and display vertical white lines across the screen), saying that the display drivers have failed and that they have been successfully recovered. Sometimes, it doesn't do this at all and I get BSOD'ed. So, I took this to Dell again, and they told me to update my drivers. No problem, seems logical. I did that, and the drivers failed to install fully, and each CS agent I talk to tells me the same thing - to reinstall drivers. I've done so five times without luck, in safe mode, and this problem persists.
And finally, I get the fan noise again and contact Dell. They tell me to update BIOS, like three other CS agents have done. But oddly enough, they have a new update for it. I download and install BIOS, and and error comes up [(flash!)somerandomnumbers]. So foolish me, I tried to restart. Now, the computer won't load POST, it won't load the OS, it won't do anything. And the only thing flashing on my screen in "No Signal." The guy who told me to update BIOS also told me that he would call within 30 minutes. To my surprise, he does, but in fact it's the manger! I tell him what's wrong, and he hangs up in less than 30 seconds. So I called them back just wanting a total refund (Mind you this after at least six attempts with customer service technical fixes), and they told me that I can't send it back as defective and get a full refund because it's passed 21 days. So, I end up trying to get a manager, but they say they have none. Now, I'm literally boiling with anger, and ask the agent when they will be in. He told me that they won't be in until Monday, because they don't work weekends. And on top of that, he tells me that they'll call me within 48 hours, the latest being on Tuesday. I understand, he does'nt have the authority to give me a refund, but it's infuriating that they don't have a manager on the weekends, even though their service runs 24/7. I called my credit card company and they can't cancel payment despite the fact that it's a lemon, because it has to be out of warranty.
Sorry for the rant, but is there anyway to get the computer working again before and if I get a call from the manager. I'd like to salvage at least a few files of data.
Does anybody also have any ideas on a company with better CS, that doesn't outsource? I don't want to build a new computer either.
This is pretty epic, i have the exact same problem WORD FOR WORD, does dell hate us or something?