I know there is a topic on this already, but I wanted to get some information to other players. Below is the information about the incident and an email address for you, the players, to voice your concerns to the reporter. He obviously did not know enough about the game in his article. If you'd like to voice your complaints about it, please email him directly. Below is what I wrote to him. Its a long read, but I tried to explain everything wrong about his article. Feel free to add to it! Email Address of Reporter:
[email protected] Incident: http://www.abc15.com/content/news/inves ... lekJw.cspx [hide=Long Read]Mr. Ducey, I have been a loyal player for many years now. Runescape is a fantastic game that has been around since 2001. I think that Jagex (the makers of Runescape) were unjustly represented in your article. I'd just like to point out the discrepancies in your article on Runescape and the kid known as "Timmy." First off, I'd like to show you the Terms and Conditions that a player must agree to when he/she first creates an account. Your article stated that Timmy was only 11 years old. And that other players often asked for his help in the game. On http://www.runescape.com at the bottom of the page is the Terms and Conditions (http://www.runescape.com/terms/terms.ws) that you must agree to. It specifically states: A SPECIAL NOTE ABOUT PRETEENS AND USERS UNDER 18 If you are under 13 years old you will be able to create an account but unable to disclose personal data through the game or website. Any personal data collected by us, which we find subsequently to be from someone under 13, will be automatically deleted. We recommend that parents / guardians set up an account and play together with their children. Many parents have reported that playing Jagex Products as a family is fun and rewarding. If you are under 13 and subscribe to the members' version of our game you are representing (i.e. making a promise) that you have consent from your parents / guardian to use Jagex Products in accordance with our terms and conditions and privacy policy. We reserve the right to permanently ban any account if we are not satisfied that such consent has been given. If you are under 18, by using our website you are representing (i.e. making a promise) that you have consent from your parents / guardian to use Jagex Products in accordance with our terms and conditions and privacy policy. We reserve the right to permanently ban any account if we are not satisfied that such consent has been given. If we are notified by a parent that their child has lied about their age when registering for Jagex Products, we will terminate the account provided we have confirmation which satisfies us that the reporting person is indeed the parent or guardian. Parents can find more information about the Game and how to contact us in the Parents' Guide. Basically, what this is saying is that a player under 13 should NOT be able to disclose personal information. To explain it further, if a player under the age of 13 makes a new account and does not lie about his age, then that player will be restricted to a security feature known as Quick Chat Only. Quick Chat is a feature that allows the player to speak a selection of pre-made phrases ONLY until the player becomes 13 years of age. In short, if Timmy had not lied about his age to avoid the Quick Chat, he would not have been able to speak personal information to the Hacker. Your article clearly states that Timmy WAS able to communicate freely with other players. That means Timmy had lied about his age when he signed up for an account. Also Timmy was engaged in an illegal activity known as Real World Trading (RWT). RWT is the act of spending real money for Items and/or services inside a game. RWT is a problem in almost ALL online games. Jagex has taken extreme measures to halt this activity. From my knowledge, they are pretty much the only huge company to try and tackle this problem. Jagex took a critical hit in revenue when they brought forth measures to combat RWT. For example: Certain features like the Wilderness and Free Trading in the game were either taken away from us or restricted heavily. From a players perspective, such as myself, Timmy's actions is one of the worst things you can do in this game. His actions (whether he knew what he was doing or not) is what caused Jagex to move to protect the game and their customers. When these features were cut or restricted, it caused massive turmoil through out our game community. This is exactly why the under age of 13 clause is in place. It is to protect a player who may not know what he is doing from making those mistakes. Here is Rule 12 - Real World Trading: 1. Why do we have this rule? We have this rule for three reasons: Firstly, because we dont want you to be able to buy your way to success in our games. If we let players start doing this it devalues our games for other players. We feel your status in real-life shouldnt affect your ability to be successful in the game. Secondly, we cannot monitor the transactions made between players outside the game, and if players swap items for external benefits we cant see, to us it looks like an unbalanced suspicious trade. Thirdly, often when players attempt to break this rule and sell items for real cash the items are actually stolen, so you could even end up getting in trouble for receiving stolen property. If you purchased an account you might find it suddenly returned to the original rightful owner and yourself out of pocket. Lastly, the Hacker in question was also at fault. Hackers/Phishers/Hijackers are present in all MMORPG's. It is not a problem with Runescape only. Jagex has many securities in place to help prevent these kinds of situations. For example: In Runescape, you have Banks that hold your items/money/gear for you. You can place a Bank PIN on it to prevent a Hacker from getting into your Bank. So even if Timmy lost control of his account for whatever reason, the Hacker would not be able to take or manipulate Timmy's Items if his Bank PIN was in place. Also, all over the Runescape site are warnings to NEVER type your account password on a website other than http://www.runescape.com. There is a Reporting System that allows you to report players that are invovled in wrong doing. One reportable offense is Web Advertising. If another player is typing out a Web Address in the game, that player can be reported under Rule 7. Here is Rule 7 - Advertising/Website: 1. Why do we have this rule? Links to sites can sometimes be dangerous to players (by leading you to sites with inappropriate content) or your computer (by downloading a virus when you go to the site). This precaution has been taken in order that no links to any sites may be advertised in-game or in the Forums, thereby protecting you and your computer. Had Timmy not been involved with RWT, which mostly involves traveling to another website to negotiate the deal, then Timmy would have known to REPORT the player. The player had instructed him, in your article, to another website that was not Runescape. This should have raised Red Flags and Timmy should have reported the player and been on his way. The Hacker will eventually get caught. Most Hackers that advertise other websites get caught because other players WILL report him for his wrong doing. It is only a matter of time. The Hacker, along with Timmy, will eventually get banned. Just to sum up what I'm talking about, I will tell you what it sounds like Timmy was doing. Since Timmy was 11, he lied about his age when he registered (Bannable Offense 1). So now that he registered his ages as over 13, he can freely talk with other players with no restrictions. Obviously, since his grandmother was taking money for her grandson, she had no clue about what Timmy's activities online were. Timmy would play Runescape and look for ways to further is levels/skills/money/items. When he found out a way to get items without actually working for them, he stated RWT (Bannable Offense 2). He convinced his grandmother to get him money so that he could buy items for the game. Then later down the road he met the Hacker. The Hacker saw this as an opportunity to strike and convinced Timmy to check out his site (Bannable Offence 3). Timmy traveled to the site and entered his password on a site that looked like, but was NOT http://www.runescape.com. The Hacker was able to get onto Timmy's Account and do whatever he pleased. Even though it looks like Timmy is the victim here, he is not. Timmy set into motion all his troubles himself. The Hacker, although wrong as well, saw an opportunity and took it. It is fairly rare now for Hackers to get the upper-hand in Runescape. Hackers really only succeed with rule breakers (aka Timmy) and people that aren't familiar with the Rules of the game. There are so many precautions and securities that are in place to protect players. Granted Timmy is only 11, so he may not have known better...but if he has been playing long enough to become a "High-Level," then more than likely he DID know the rules and ignored it to try and gain an advantage in the game. Thus, his innevitable downfall, was his own fault. That wraps up about all I have to say. I CC'd the Advertising Department of Jagex so that they know that you now know the truth behind your article. Your article made Runescape look bad in the public eye. Jagex has been making great strides to become open and honest with their community. Your article made Jagex look like the bad guy. I hope that Jagex takes actions against both Timmy and the Hacker. Timmy needs to know that what he did was wrong. And his actions have made us honest players suffer greatly in the past. Whether it be a Temporary Ban or Permanent Ban is up to Jagex. Thank you for taking the time to read this. A true loyal fan of the game, Ixindor (I used my real name in the email)[/hide]