i dont know where you go those #'s but not my point because, really who does it matter? it was unjust, infact this kid should have -1 black marks now. I got those numbers from the runescape site under the section "Full Jagex credits" I believe to be in the "Learn more about Jagex" section or what not. More to the point what the hell are you all crying about here? A mistake was made and quickly rectified yet, you all seem to continue to think that the customer support team should be absolutely flawless sifting through thousands of reports, appeals, and inquiries. Since when were humans regarded at being absolutely perfect in anything?! Am I to assume that most who have jumped on the "Customer support sucks!" bandwagon have never had a job before, or never made a mistake at one? If this is the case then I hope it happens to you one day and have a revelation towards your misguided views. My only explination of why you were banned in such a hasty manner is this... Once you said "who here uses Linux to play on Runescape" would be a clear indication to any non-computer savy player who would probably believe you meant a "3rd party client" or "macro program". Yes it may be an incredibly weak arguement and the fact that it was accepted by one of the snapshot reviewers is questionable, you can still see how it can happen. This of course is relying on your quote... not what was actually inside the snapshot sent to the reviewer. At any rate this matter should be seen as closed. People have vented their rage and mistakes were corrected.