My brother is actually a fast food manager, quite high up and I was an ex trainee manager in my younger years. We both live in Brisbane and asking for "fresh" doesn't mean it's removed. Asking for fresh means you cook it from scratch but it takes longer. Removing it from the heating cabinet anyway when a customer has specifically asked for "fresh" is actually against company policies. 7 minutes is usually standard. Nuggets are a popular ask as well as fries. If you practice that kind of thing in your store, I would call you a poor worker, sorry. its true.. i work fast food in brisbane :thumbdown: :thumbdown: