Bobbington

Ahhh common! it's great. They put alot of work into that artical, and it honestly did bring me a smile. All jokes are good.

You can get black robes froma number of places, the best place would be the black wizards south of Varrock.

Thats a very wise desission, although I my self do joke around alot, it's dangerous to do it where if being serious you would be breaking a rule. It's always worth remembering how things look to people exteria to the situation, if sombody was to report you, there is a high level of chance that the evidance Jagex had to base a Judgment on would not make clear that it was a joke. Having said that, dont let that stop you joking, just think about how things might look If you break the rules, you should have the same threatment as everyone else. Just because he is 124 or a paying member it doesn't mean he should get away with rulebreaking. In my eyes the only difference between him and a lvl 60 muted character is that he was stupid enough to risk being muted at that level. Only one who he can blame is himself and when he wants to see the one who to blame, he should just take a look at the mirror. Btw, he isn't the first 124+ muted people with a long time member history :-w Very well said: basically my view is.... Member, free player, high level, low level, Mod, new player old player, mature player, imature player........ we are all part of the same community, and need to conform to the same rules, it does not matter who we are in this community the rules should come with the same punishments for breaking them. dlainedee keeps refering to Jagex as a Coporation, well frankly I see them as a compan, not a cooporation..... the company is based around the community, not around members community..... Free players are just as important as members when it comes to the rules. You when you become a member are not becoming a god, you are just a customer who happens to pay. You are paying for regular updates,greater profile size, and acsess to the forums.... and at the cost it's a bargin. Free players are still customers.

Well my dad has been a business advidor since before I was born so this kinda stuff has ben drilled into me froma very young age. I have been activky been getting involved from a design and marketing view point since the age of 16. Back to my post, I was not condoning the ban if it was incorrect obviousally it was the wrong thing to do....... I would be an idiot to generalise. HOWEVER! what I was trying to get across was that if his friend was infact actually real world trading, and with a short preriod of time of buying RS gold, the money was transfered to the now banned users account, it would look like incriminating evidance. I am not condoing any incorrect bannings, however what I was doing was probing for more infomation to get a fuller picture of where mistakes where made. Also occasiaonally from a human prospective, it's nice to help the person try to understand on that evidance Jagex based their desission on. Even if ultimatly it was mis intruprated I know from experiance that people take comfort in being able to see it from the view point of Jagex. It helps to stem negative feeling, and can and does relive alot of stress for players when I can do it correctly. If I do find major flaws in the system of spotting real world trading I will have no hesitation than sending my findings to jagex, so again I wish to get a larger understanding of what happened. If you think this is a bad way to act I would be most intrested to hear why, you seem to have taken the desission that I must be like Hitler because I think sombody in the situation broke a rule - and so the ban was not totaly unfounded? if so I suggest you read a bit more into history!

May I ask if he was a real life friend? AkA you where often logging on from the real computers? if so it's probaly one of the key features that looks incriminating. At a guess you friend actually was real world trading (?), and the way he gave you the items would have looked very shifty if not aware of the circumatances in great detail?

Seems like a good method. May I ask how easy it is to find a seller with such large quantities?

I belive it's just the ranging ones, the meleers seem to drop knife thingys instread.

the dogs stop attacking, they are very annoying but thats why they are there :( I tent tro stay at the 3 at the south.... not too bad down there.

I am not an expert at what bolt for what, but i will give you a tip given by Mod Maz (their developer) Thin about the monster, watery attacks will not be effective against watery monsters. So in this case a firy attack would nto be great against a firery monster. I would recomend useing a bolt that is water related (see enchantent runes)

I also agree that customer service is key to the importance of a company, although what i am tryingt o say is in comparison to alot of companies Jagex is goinga great job, I have no problem with the methods of *most* of the staff. And I do have alot of experiance int he business world witht he direction of my degree, I have helped many businesses small and medium in size with their marketing and brand direction, this also includes alot of customer service. I know I have alot of mistakes, I am dyslexic, I could read over my posts 10 times and still miss half of the mistakes :P it makes sence to me :)

You 'feel' they 'got' the correct number of staff... ? No response needed. I believe the reader can see that you have no idea what you are talking about. It really doesn't matter that you 'think' a personal response isn't necessary when dealing out bans and mutes. It is, however, absolutely necessary. A corporation should never lease/contract a commodity, an account in this case, then take that commodity/account away without absolute proof of an infraction. And worse, turn around and invite the member to sign up and pay for a new account. It really doesn't matter what you 'think', the bottom line to this is unprofessional, and just plain wrong. Black marks that are not removed with good behavior as time moves on, is setting the member up for a fall. It causes members to feel uneasy about spending time building up their character, and having their private information on a site of this kind. This is unprofessional and just plain wrong. The game is great, and can be a wonderful 'family' played game, and a lot of fun. I'm quite sure the staff is wonderful people. But customer service is lacking. Customer Service should be the number one priority of a good corporation. If this is supposed to be funny, then I missed the joke? Can you fill us 'all' in, or is it an inside joke? ;-) The whole world is build up on a selection of what powerfull people feel, their opinions make laws, declair wars, make and lose money..... Oneday adrew Gower had a feeling and made a game...... anothere day Constant Tedder though.... "hey! this could be a good business." When the the creator of this site truned it into a fan site, it was probaly not a business dessison, the first though was "I feel i would like to amke a fan site" Even if a feeling is not the ultimate dessision maker without it no desssions are going to be made. What I feel as an inteligant and well balanced individual has everything to do with it. When i say that I feel, this is not a guess, this is me looking at the evidance and making a judgment based on that. However I do it truthfully! You wrongly present everything you say as a fact, this is wrong.... leaving no room to manouver is what leads to more miskates. You seem to belive that presonal opinion has no place in and part of a business..... well I dont know where you live (I guess America) but perhaps you should look at the power that drives your and any other country in the world.... a collection of people who think and have feelings. Oh and that last comment was not a joke..... I am merely saying that this thread is not about a discussion on canned responces, it is about unfair bannings..... thus speaking you keep on drivinbg the topic onto canned responces which i am trying to pull away from.

Round of applause! =D> Well written and developed, you have explained exactly how I have tried to explain it in the past, but so that peopel understand it :P Good show old chap!

I got your point yes, although i feel they ahve got the correct number of staff to do the job. Certainly if every person got a personal responce it would not be enough, but I dont feel personal responces are nessasary in most cases... oh darn I have wonderd onto responce messages again *slaps back of hand*

Best of luck! remember to take regular breaks.

Fantastic drop, although I had no expectation of getting a vissage drop yet..... I would say around 5k iron dragon kills and not even a dragon drop makes me an unlucky dragon killer :P

Merchants can be annoying occasionally yes, but at the end of the day it's a lagitimate way of making money. They are the middle men, where yoiu have high leveled players training they tend not to deal with the item collecters they deal with the retailer. A real merchant will be able to stock large amounts and are reliable..... However the problem comes with the new age merchants to heard they they can make money through merchanting, merchanting is an unranked skill, it's not somthing evrybody can do. The new age merchants are price manipulators, and do have a negatve impact on the game. So the line must be drawn at why a player is merchanting, if the answer is greed it's a bad place to be. Real merchants are a good asset to the game. You must rememebr though that while merchants do their thing, ststistically their account becomes no better, so you could ask: "whats the point?" I will leave you with that.

First off 1000 per day is a bit low seeing as 8000 are banend for autoing on an adverage week :P But also I am not sure what the snap shot team actually do, I have a feeling they sort the reports up forwarding them to the correct team, for example autoing and real world trading is the job of ICU. I would also asume most of the OST can deal with abuse reports..... the snap shot team are probaly just the key workers for it.

I am going to drop the topic of canned responces here, some peopel have one opinion and otheres think differnt, there are valid point on both sides.... however it's really not that this thread is for...... In terms of what eles you are saying though, on the forums my job is not to ban users, it is to improve the forums. We are not the forum moderators of Jagex, we are the communities moderators, we aim to make desissions to help improve the forums and the quality of posters on it. Banning is the last step, in some cases the last step is also the first step when they pose a real threat..... but we try out best to not ban players. We as mentioned in the knowledge base work on a 3 warnings poloicy (on most rules) we will warn a player what they are doing wrong, we will warn them again.... it it appears they have no intention of following the warnings we give them a short break the from the forums and recomend they read the rules in this time. However I try my best not to issue a ban, occasionally issuing a ban has a negative effect, and so discrssion is needed. I will even leave a rule breaking thread open if it would harm the forums to lock it. It is not common, but can have a good effect.... again descression is important. As far as I am aware Jagex are like this too, their fist aim is to improve the community, and in alot of cases they have to deal with the only way to improve is to ban.

I have been informed by jagex that the cap for any item will never be risen, they have many methods to make sure that it cant be broken. an intresting fact, if you did manage to go past it, it would start deleating other parts of your account. The xp cap also has the same restraints, however it is set at 200M as it is a round number, it is not 2bil as the game records fractions of xp for some tasks, so the extra digit means it cant go past it.

Basically it's confidentiality, they will not explain the iner workings of the company as it raises problems if infomation where to be leaked to those who would abuse it. If it became common knoweledg what punishments when what what crime, or under what circumstances lead to removal of black marks.... etc.... people would attempt to abutse this. "Scamming a player only gives me _ black marks, that means I can item scam _ more times before I am banned!" "I have done _______ so I can do this an not get banned" Etc.... basically moderators are not told as the infomation is sensitive, it could have a negative effect on the attitudes of the community if infomation was released. you must remember although as a whole the moderator team is trustworthy, when you speak of a group of 6000 + people it is best not to generalise.... there will be some bad eggs. If you wish to raise your conserns I recomend seinging a message via: Comment on our service > complaint Obviousally you could not do this in 400 charicters, but you are allowed to join messages, just start you message "message 1 or 5" (for example) This wiill allow Jagex to see there are more messages to read. if you get the sorry we cant read this message just try again.

No black marks are not removed after a time period, however there are cases when an account is reviewed for one reason or another and things may get changed, obviousally I do not know any reasons for why this is done..... but when it comes certain events time is probaly taken into account. *please note I dont know what I am talking about here.... this is a guess* I would assume for example if a player commited an offence or two, and then several years passed with no further offences, and then suddenly another offence was commited and a player was banned. I would guess this player would be more likely to get a second chance appeal than an account who has collected all their marks over a short period of time. Again though this is just a guess and would seem sensible from how I see Jagex as a business.... they dont particually hold grudges, they just dont forget.

I think the main point is if we had the power to help in that way we as moderators would no longer be able to enjoy the game, although I love to help people and the community it is a huge amount of pressure for a volonteer to have the ability to deal with.

To be honest with you, while I would love to in some cases, it is not my role, I am there to look after the forums and deal with forum issues. Aspects of the game is not an area I have duristrction it. You must also remeber that Jagex cannot speak with any other person then the account holder about their account, I would not be able to do this. all discussions of account status are between Jagex and the player. I did not say that I belive a mistake has been made, I merely stared I understand that with this rule some rare mistakes are possible.... If you wish for a judgemnet though I would probaly say 007 and the other guy where inocent, the rule was probaly broken and they became involved in some way, but they where probaly not aware of it. It is very rare.

Ooooo I know that name 007, sorry to lose you! world 79 and good ex forum combo. I think the real world trrading thing is the only rule I know there to be definate mistakes in the banning prosess, however in the cases I have had explained to be by upset players when I trusly belived they where inosent..... The evidance they had aggainst the account was so daming, anybody in their right mind would have banned them..... however, due to a certain set of events the "guilty" party had no clue. It's as I feel, a victim of the system..... the evidance was there and did heavily incriminate, however it was just a very complicated event. As for the last chace appeal thing, remember what that is there for, that system was made for people who had broken a rule, and have come to terms but would like a second chance, it's not for appealing an offence. As such they have stated that they will not give a second chance to a real world trader so appeals are automatically denied. Sorry to lose some people though, it is usually through a very complicated set of events.