So I'm making this for a friend of mine who seems to have gone and had his Steam account hijacked. In order to get it back, he needs to follow the description given on this Steam Support page. It says he needs to send in some account details, login name, CD key number; no biggy - but then it says something about a ticket, and in the images provided the ticket is a series of 12 numbers. Our question is, where do you get this ticket number? It should be fairly obvious since we've googled around and no one else seems to have had this problem, so I guess we're just particularly dumb or whatever. Would be swell if he could get some help with this, though! Thanks in advance!