A Roll-Back.

[Stev]

I see a lot of arguements on the RuneScape forums about roll-backs due to the 'Crash Bug'.

 

 

 

Jagex, however, says they do not interfere with things like that. They do not roll-back nor can they give or take items back.

 

 

 

My point in this thread is not to argue saying that they should / shouldn't do a roll-back. I lost nothing so I could care less. My point is that they have done a massive roll-back in the past!

 

 

 

Remember when Summoning came out? Everybody rushed to get it up, spending millions on shards. When they changed the price of shards, they gave everyone their money back, or gave them shards back! Can't do a roll-back? Really?

 

 

 

And, when they did that, it wasn't like everyone lost the items they had bought and regained the items they had sold in that time. They could, in fact, roll-back or give back items to the people who lost them.

 

 

 

Then they say that eople will claim that they have lost something when they really haven't. Well, the game has logs. For example, look at how they caught everyone who abused the penguins. They knew how many shards we bought with Summoning to get us our money back. It would just take time that they aren't willing to spend. They would have to invetigate each. I can garantee you there would be less then the amount of names submitted for the Account Review Thread which they claim to investigate each account.

 

 

 

Post your oppinions.

[Hobgoblinpie]

Summoning shards are easy to calculate and give back. Giving ALL items back to a person that lost them is much more difficult as a person from jagex would need to verify it, then place it back onto the account. Now do this a few million times and voila!

[Bauke]

Summoning wasn't a rollback. A rollback is where you "reset" the players stats, items and everything else related to a previous point in time (hence "rolling back").

 

 

 

In this case, Jagex can't destinguish between people that lost their stuff due to a bug, or because they willingly let themself get killed by a friend, and afterwards claim their stuff back from Jagex. If they would give people their items back, these kind of problems would arise. Also, everyone who lost something which would be unfair in their eyes, would whine at Jagex to get their stuff back.

 

 

 

Having the possibility to claim items back creates abuse. They don't want that. Therefore they state that they're unable to give items back. While in fact they can, ofcourse.. they just don't want to. And I have to agree.

[Stev]

I see your points with:

 

 

 

In this case, Jagex can't destinguish between people that lost their stuff due to a bug, or because they willingly let themself get killed by a friend, and afterwards claim their stuff back from Jagex. If they would give people their items back, these kind of problems would arise. Also, everyone who lost something which would be unfair in their eyes, would whine at Jagex to get their stuff back.

 

 

 

Which is why I said they would have to investigate. They could see if the person who died had any previous relation to the one killing. They'd be able to see if they died by the bug or not simply by searching their logs for µ. :P

 

 

 

I appreciate your thoughts. Keep them comming.

[Bauke]

Investigation would be noble. Though the problem people can make it look like their genuinly losing stuff from a bug, while in fact they aren't. It would require an extensive investigation to clear things up and give legitimate people their stuff back. I just don't think Jagex is up to that task. It would require a lot, lot of work from the customer service.

 

 

 

I think, if it was possible, they would try to give everyone their items back. But I thinkthe downsides don't make up for the problems it would solve.

 

 

 

Just my interpretation of Jagex' toughts.

[Stev]

Well, consider this.

 

 

 

1.) Player_1 did in-fact use the bug to "willingly let themself get killed by a friend" or even to transfer their cash to another account.

 

 

 

2.) Now, Player_1 submits a report saying he genuinly lost his items (When he actually let his friend or other account kill him).

 

 

 

3.) Player_1's friend or his other account would be banned for bug abuse. It's a win / win scenario.

[Hobgoblinpie]

While I sympathise with people that lost their stuff due to the glitch, I would posit that the person doing the complaining should do all the the validation and investigating involved getting everything back to the accounts affected, at which point they would understand the sheer quantity of work getting back some items back to the few people (compared to the whole 'population' of runescape).

[Stev]

They were willing to investigate 3500+ account for the Account Review Thread. They were willing to spend over a year and a half reviewing my account. I think it just requires time that Jagex is not willing to spend on this issue.

[3hitm4g3u]

I hate roll-backs.

 

 

 

I was playing a pretty cool game a few years ago and I got to like level 20. Logged in the next day and I was level 4. I never played the game again after that.

 

 

 

Runescape having no roll-backs is definately a good thing.

[Stev]

Well, 3hitm4g3u, why can't they do a similar roll-back like they did with Summoning? No one lost levels. No one lost items.

[Kimberly]

Well, 3hitm4g3u, why can't they do a similar roll-back like they did with Summoning? No one lost levels. No one lost items.

 

 

 

Because it's impossible to track which accounts crashed because of this.

[Stev]

Well, 3hitm4g3u, why can't they do a similar roll-back like they did with Summoning? No one lost levels. No one lost items.

 

 

 

Because it's impossible to track which accounts crashed because of this.

 

 

 

I am sorry but I have to highly disagree. I used to run a massive online game where several hundreds played at one time. We were able to tell as much as what buttons they pushed at what time, how long they held it, where their camera angle was, etc. There are logs for this. Like I said, they could tell who clicked on a penguin. They can tell who typed µ. They can tell who died.

 

 

 

EDIT:

 

 

 

Plus, they would know which accounts to look into seeing as the victims could post for their accounts to be looked into.

[Kimberly]

Well, 3hitm4g3u, why can't they do a similar roll-back like they did with Summoning? No one lost levels. No one lost items.

 

 

 

Because it's impossible to track which accounts crashed because of this.

 

 

 

I am sorry but I have to highly disagree. I used to run a massive online game where several hundreds played at one time. We were able to tell as much as what buttons they pushed at what time, how long they held it, where their camera angle was, etc. There are logs for this. Like I said, they could tell who clicked on a penguin. They can tell who typed µ. They can tell who died.

 

 

 

EDIT:

 

 

 

Plus, they would know which accounts to look into seeing as the victims could post for their accounts to be looked into.

 

 

 

Not all mmorpg's are the same. No one but Jagex knows how much information they record on any given users. Typing something and clicking on a penguin in order to trigger an action are different. If they were stored similarly, then people wouldn't have been wrongfully (albeit temporarily) banned for trying to abuse the glitch, because they would've had the "Game" chat output to go by.

[Stev]

[hide=]

Well, 3hitm4g3u, why can't they do a similar roll-back like they did with Summoning? No one lost levels. No one lost items.

 

 

 

Because it's impossible to track which accounts crashed because of this.

 

 

 

I am sorry but I have to highly disagree. I used to run a massive online game where several hundreds played at one time. We were able to tell as much as what buttons they pushed at what time, how long they held it, where their camera angle was, etc. There are logs for this. Like I said, they could tell who clicked on a penguin. They can tell who typed µ. They can tell who died.

 

 

 

EDIT:

 

 

 

Plus, they would know which accounts to look into seeing as the victims could post for their accounts to be looked into.

 

 

 

Not all mmorpg's are the same. No one but Jagex knows how much information they record on any given users. Typing something and clicking on a penguin in order to trigger an action are different. If they were stored similarly, then people wouldn't have been wrongfully (albeit temporarily) banned for trying to abuse the glitch, because they would've had the "Game" chat output to go by.

[/hide]

 

 

 

However, Jagex is a huge company that deals with a huge amount of customers and players. We were fairly big, but no where near what RuneScape is. I wouldn't believe for a second that we had better logs then Jagex.

[Kimberly]

[hide=]

Well, 3hitm4g3u, why can't they do a similar roll-back like they did with Summoning? No one lost levels. No one lost items.

 

 

 

Because it's impossible to track which accounts crashed because of this.

 

 

 

I am sorry but I have to highly disagree. I used to run a massive online game where several hundreds played at one time. We were able to tell as much as what buttons they pushed at what time, how long they held it, where their camera angle was, etc. There are logs for this. Like I said, they could tell who clicked on a penguin. They can tell who typed µ. They can tell who died.

 

 

 

EDIT:

 

 

 

Plus, they would know which accounts to look into seeing as the victims could post for their accounts to be looked into.

 

 

 

Not all mmorpg's are the same. No one but Jagex knows how much information they record on any given users. Typing something and clicking on a penguin in order to trigger an action are different. If they were stored similarly, then people wouldn't have been wrongfully (albeit temporarily) banned for trying to abuse the glitch, because they would've had the "Game" chat output to go by.

[/hide]

 

 

 

However, Jagex is a huge company that deals with a huge amount of customers and players. We were fairly big, but no where near what RuneScape is. I wouldn't believe for a second that we had better logs then Jagex.

 

 

 

On that same note, a huge customer base also means that if they did keep precise logs about all that junk, they'd be wasting HUGE amounts of space not only on their harddrives, but in backups.

 

 

 

But what do I know.

[3hitm4g3u]

Well, 3hitm4g3u, why can't they do a similar roll-back like they did with Summoning? No one lost levels. No one lost items.

 

 

 

They didn't roll-back anything in summoning.

 

 

 

I think you're confused as to what a roll-back is.

 

 

 

A roll-back resets EVERYTHING in a certain time period.

 

 

 

If they had done a roll-back during summoning, EVERYONE would be affected. Just got a visage from the kbd? Not anymore. Just got a 99 stat? Not anymore. Just did anything in the last *insert time period here*? Not anymore.

[Misterknowitall]

Runescape doesn't need a roll-back.

[Cheefoo]

The second I hear "roll bacK", I want to say, "It isn't worth making all those people who didn't lose anything suffer."

[Sir_Kurity]

Changing the price of 1 item is not a rollback, nothing ever got "rolled back"

 

 

 

Giving every single person there items back without disrupting the people who just found a spirit sigil would be slight "majorly" harder.

[Atom Smash40]

they shouldnt do a rollback. this wasnt that big a deal. yes, its unfortunate, but a rollback wont solve anything

[TheDayRsDied]

Roll-back was ruled out by jagex before you posted this topic.

[Stev]

TheDayRsDied,

 

 

 

I know. The point of this topic was to put what they said to the test. They said they don't / can't just give people items. That they can't return items when they actually have in the past.

[B_Ryan20]

The second I hear "roll bacK", I want to say, "It isn't worth making all those people who didn't lose anything suffer."

[Golvellius]

I can only remember one roll-back in my 4 years of playing.

 

I think it was in the summer of 05.

 

I think it was because the login servers crashed hard and the game was out for a few days.

 

Runescape is run way more reliablely nowadays compared to the early days.

 

The rule of thumb used to be to log in and out every hour or after you gained a level to make sure your progress was saved.

 

People were just as upset with all the lost progess as people are about losing stuff to this.

[Mike_Ike111]

There is no point in this thread at all. They won't do a roll back, end of story.

 

 

 

They won't give back items because it is a waste of time. Why would they waste all their resources for over 3 months just to review the 100-200 thousand account on at that time? It would be such a waste, and TBH if I were to be in an animation department, then all of a sudden forced to sort through thousands of mundane tasks of coding, I wouldn't want to do it. You have to realize that staff charisma is also in stake.