Under normal circumstances, yes. You can refuse anyone service if you want (not on a basis of race, gender, religion ect...). However this is entirely different, since they had his car. It's not the woman's job to count pennies. If he wants his car back then he can walk home and roll them up or come up with some bills then come back. Why not? If I paid her in bills, she'd have to count them AND add them, seeing as I live in America, where there aren't any $88 bills. If your car is towed, it's your duty to come up with the fee, and she is being paid to handle whatever paperwork is entailed AND ensure the payment is the appropriate amount. That's EXACTLY her job, in fact, it's what she's being paid for. This is what I was thinking. Yes, the quantity does seem a bit crazy but do you think she would have accepted it if he paid in something like... 88 $1 coins? bills* Nice attempt to correct him on something that he wasn't even wrong about. Just so you know, there are actually a few different $1 coins. Anyways, if I were the lady I would have just trusted him and taken them to a coin counting machine later. I would rather save hours doing that even if they gave me a few dollars short of the amount due. oh I know there are coins, I live in canada, we have loonies. I was just saying it's bills, because it's in the U.S.