Runescape Customer Service Is Incredibly BAD!

[StandTogether]

Hi

 

 

 

First off if you are here then thankyou for reading and i hope you Enjoy this thread.

 

Second to the mods i hope this is Posted in The Correct place if it is not then please move it.

 

 

 

Ok, so whats this post all about...?

 

Well ill tell you its about the sorry state that runescape customer support is in and what we can do about it as consumers, If "you" like my self and millions of others have had a bad experience with customer support then you will know exactly what im talking about if not then you wont

 

 

 

What im going to try and do in this thread is tell you what you as a loyal runescape customer can do to make it change for the better..... Not to mention get your moneys worth Interested..? if so read on if your not then thanks for your time but leave now as the rest will be boring.

 

 

 

First things first lets get to grips with exactly what is wrong with customer support The following list is a compelation of issues that i myself and others i know have experienced and seen

 

 

 

1. There is no "real" way to contact Runescape customer support :!:

 

2. Customer support if you manage to find a way to contact them and generaly uninterested and totally un-willing to help

 

3. Customer Support is extremely slow to do anything that they promise

 

(For instance account appeals take Ludicrous ammounts of time to be done)

 

4. Player reports to jagex or not investigated properly and as such punishments are dealt out to the innocent

 

5. The Runescape "rules" are policed way to strictly not to mention way out of date

 

 

 

6. And the most important companies when providing a service have an obligation to provide there paying customers with helpfull, Quik and skilled customer service Jagex demonstrates none of this and when you are a member "PAYING" for the game then im sorry but for me this is just unacceptable

 

 

 

So that is whats wrong with customer support in my opinion and if you share my opinion then please read on if not then like i said earlyer its time to go mainly for the reason that i want this to be a place for healthy discussion in to the problem in the hopes of coming up with a solution i have no desire for a flame fest

 

 

 

Great your still reading, lets go in to thos issues in a little more detail shall we

 

 

 

There is no real way to contact customer support

 

since january 2008 some say that this is due to them recieving millions of spam mails complaining about the drastic RWL changes they made at the begining of this year, If this is indeed the real reason for it being removed then that supports my arguement personaly i cant think of any reason that justifies removing the only way to contact customer support....

 

Let me explain, as said before they have an obligation to provide a skilled service to there customers and when they made such drastic changes to the game then it should of been expected and quite frankly its tough they should of just dealt with it, and at the end of the day thats all in the past now they arnt recieving those emails anymore I think its time to bring it back dont you...?

 

 

 

Customer support is not willing to help

 

Now i can only comment on my own personal experiences with customer support on this matter but judgeing by the fact that the level of skill and helpfullnes never changes when i deal with them i can only assume that its the same for everyone

 

If you use the billing email adress to contact the runescape team and ask a question somtimes they will answer and it will be from one of the mods giving an extremely brief and unhelpfull answer to your question then telling you that jagex billing support can not help you with this issue further they will then proceed to ignore any further emails concerning the same issue

 

 

 

Ok so let me tell you whats wrong with that, first off if you are a veteran player you will be well aware that the very same mod that answered you from "billing support" will also miraculasly contact you from other departments aswell For example The forums or Customer support from back in the day So either these people change department every day or they all work in the same place with different contact ques wich means they are lieing to you "billing support" can help you as they are all the same they just cant be bothered.

 

 

 

Customer Support is extremely slow to do anything they promise

 

This is self explanatory they are extremely slow to do anything im talking weeks for locked account appeals etc and the tracking page actually tells you to check back every hour.....

 

Something is deffinetly wrong here

 

obviously this is due to 1 of 2 reasons

 

1. they are understaffed

 

2. they all just laze around the office all day doing absolutly nothing and once in a while they s[bleep]er over to there computers and do a little work.

 

Whilst i must admit ide like to beleave the second one im forced to conclude that it must be the first and if it is Why..... i mean really Andrew and paul gower are in the top 1000 richest people in the uk. Read this taken from wikipedia

 

 

 

Andrew Christopher Gower (born December 3, 1978)[1] is the co-founder of Jagex Ltd, a Java-based game distributor and creator. He is also the lead developer of RuneScape, a popular MMORPG created during his time at the University of Cambridge.[2] The 2007 Sunday Times Rich List claims that Andrew and Paul Gower are the 654th richest men in the UK, worth £113 million (US $217 million).[3][4]

 

 

 

£113 million pounds!!!!!! and his company is understaffed his customers giving him that money and he doesent even give them good customer support WTF!

 

 

 

Player reports are not investigated properly

 

Im sure alot of people reading this have been punished for somthing they havent done in runescape and if you havent you must of seen some obvious 5 year old say they are reporting someone when the said person has done nothing wrong,

 

this is just mad i mean really they must know that it goes on yet they still dish out punishments like they were hadning out candy

 

 

 

The rules are outdated and policed far to strictly

 

Ok so this one is a bit of a grey area still but im going to give you my opinion on it lets first look at the rules

 

* Rule 1: Inappropriate Language/Content

 

* Rule 2: Item Scamming

 

* Rule 3: Password Scamming

 

* Rule 4: Cheating/Bug Abuse

 

* Rule 5: Impersonation

 

* Rule 6: Account Sharing/Tradings

 

* Rule 7: Using Third Party Software

 

* Rule 8: Multiple Logging-In

 

* Rule 9: Encouraging Others to Break Rules

 

* Rule 10: False Representations

 

* Rule 11: Advertising/Websites

 

* Rule 12: Real World Item Trading

 

* Rule 13: Personal Details

 

* Rule 14: Misuse of Official Forums

 

 

 

Alot of these rules were justifiable when RWL was a real issue in runescape but it isent anymore so jagex is exploiting them for there own ends wich is wrong considering the rules are supposed to be there to keep the game a fun and happy environment not to enforce the own version of big brother

 

 

 

Ok so jagex by there own admition have suposedly fixed Item scamming and real world trading

 

as such why is rules 2, 11 and 12 even there anymore, Furthermore since the RWL the ammount of scammers is practicaly none existant so who do we need rule 11 im somewhat of a conosure of mmorpgs and i have never played any game that wont let you put web adress's in the forums etc.

 

I mean you can even talk about a website never mind provide a link and you are not allowed to talk about any other mmorpg's as far as im concerned this is a breach of freedom of speach but not according to jagex

 

 

 

What about my freedom of speech?

 

 

 

Since Jagex owns and operates these private forums for paying members, the company reserves the right to decide what may or may not be posted.

 

 

 

This is not a breach of your freedom of speech; it is simply to protect all players from content which they might find offensive or inappropriate. Remember that our games are enjoyed by players of many ages and nationalities; please respect that others may not have the same point of view as you do.

 

 

 

You might be a firm beleaver in the runescape rules you might not be and you are entitled to your opinion but in my view the rules and structured in a way that jagex can closly monitor what is being said in there game and forums and remove anything they dont like wich is just plain wrong

 

 

 

 

 

Why is jagex Getting away with providing such bad service and running a "big brother" environment

 

well its quite simple really 80% of runescapes cutomer base are young people "Children" if you like, now i dont want to offend anyone here but most young people dont know there rights as consumers and dont know that good service is what is expected and is industry standard when paying for a service not to mention what to do about it if they do realise what is going on

 

Now im sure that this is not true of all young people so please dont take offence but for the most part over the vast majority it is the case

 

 

 

I put it to you that jagex is well aware of this and are quite happily exploiting it to save a few pounds or dollars wichever you prefer

 

As far as im concerned you could argue that this is exploitation of childrens integrety and innocence not to mention borderline criminal in my view

 

 

 

Now i have encountered all of these issues in my dealings with jagex and would happily take my buisiness elsware if it wasent for the fact that at its core runescape is an excellent game and you cant find its charm anywhere els

 

Again jagex is well aware of this and as such things are never going to change becouse there is no capacity to complain you cant even get your mesage across on the forums as such posts are deleted very quikly

 

 

 

I have pondered how to get this changed for some time without success i even contact the office of fare trade and consumer direct to no avail

 

But ive now found what i think is our best hope to get something done

 

in the uk we have a program on tv called WATCHDOG this organisation amongst other things basicaly puts foot to asse when it comes to companys not doing what they are supposed to

 

but they dont do anything untill they have recieved quite a few complaints somewhere in the region of at least 100

 

 

 

Now if you are from the uk you have probably seen this program and no explination of what they can do for us is nescisary and if you arnt from the uk it will take to long to explain but trust me a complaint to these people will go a long way

 

 

 

Now ive allready submitted mine on the website and if you have read this entire thread then you probably feel the same about these issues so i urge you to do the same it really will make a difference if they recieve just 100 complaints theyll take action it will be on tv and everything jagex will be forced to respond and hopefully do something about it

 

all you have to do is go to the website and click "GOT A STORY" then submit your bad expieriences with jagex

 

 

 

please try to post them in as much of a structured proffesional manner as you can and hopefully something will get done this is it people if we stand together here and do what needs to be done things will get better

 

 

 

The website adress is

 

http://www.bbc.co.uk/watchdog/

 

 

 

the direct link to sumbit a story is

 

http://www.bbc.co.uk/watchdog/gotastory/

 

 

 

If you dont like following links then just type WATCHDOG in to google or your faeorite search engine and it will be the first link at the top

 

 

 

Do whats right

[The_Gabe]

Everybody know the custemer service is bad... It's not new.

[Den]

I havent read everything yet, but when i have used costumer support, they have always answered me in person.

 

 

 

I do think they removed it because of idiots who spam them with whatever comes to their mind.

 

 

 

I miss customer support, but i can understand why they removed it. :P

[StandTogether]

Everybody know the custemer service is bad... It's not new.

 

 

 

Thats right so dont you want to do something about it ?

 

 

 

Did you even read the post?

[@Dan3HitU]

Personally, I thought if an active business website (which it is) doesn't have a method of contacting them (only via the Jagex website you can) it was sort of against the law, I'm not sure though.

[hrmn]

Everybody know the custemer service is bad... It's not new.

 

 

 

Thats right so dont you want to do something about it ?

 

 

 

Did you even read the post?

 

 

 

 

 

While I applaud your attempt, Im afraid its not going to do much, bad customer supports are everywhere, and usually this is because businesses care mostly about the plain old cash. As long as people arent mass-quitting because of customer support, its simply not worth investing into. A single added designer/programmer/debugger will likely generate alot more income then another man on customer support. I doubt the few guys they currently have on customer support are actually worth their salary, so from a business point of view, they are doing the right thing, pretending there is a reasonable support so people wont quit over that, while not wasting any cash on it.

 

They are not going to win/keep much customers since customer support is simply not a deciding factor for most customers.

[Tbfgraphx14]

Yea one of their big problems is that there's waaay too many players considering the small force of CS they have. The CS employees they recently took out probably went to work on other areas so it kind of evened out. They need to hire more Customer Service, but why do that when that's just more money out of Gower's pocket?

[compfreak847]

 

Ok so jagex by there own admition have suposedly fixed Item scamming and real world trading

 

as such why is rules 1, 2 and 12 even there anymore, Furthermore since the RWL the ammount of scammers is practicaly none existant so who do we need rule 11 im somewhat of a conosure of mmorpgs and i have never played any game that wont let you put web adress's in the forums etc.

 

I mean you can even talk about a website never mind provide a link and you are not allowed to talk about any other mmorpg's as far as im concerned this is a breach of freedom of speach but not according to jagex

 

 

What does fixing RWT have to do with offensive language? I see and report offensive langauge all the time. Ever seen a youtube comment section? I'm VERY glad we have a filter in place, or it would be a non stop spamfest. Rule 12 is still a rule; there are other ways to RWT, just very difficult.

 

 

 

What good is your 'standing together' going to do? Jagex is a cheap, web based game; they can't personally respond to each of your queries! Instead, use the official forms or ones like Tip.it, that will do an excellent job with them. Jagex does a good job of monitoring and fairly banning, and I have NEVER seen proof of someones account unfairly banned. So what, specifically are you complaining about the customer support?

[StandTogether]

Everybody know the custemer service is bad... It's not new.

 

 

 

Thats right so dont you want to do something about it ?

 

 

 

Did you even read the post?

 

 

 

 

 

While I applaud your attempt, Im afraid its not going to do much, bad customer supports are everywhere, and usually this is because businesses care mostly about the plain old cash. As long as people arent mass-quitting because of customer support, its simply not worth investing into. A single added designer/programmer/debugger will likely generate alot more income then another man on customer support. I doubt the few guys they currently have on customer support are actually worth their salary, so from a business point of view, they are doing the right thing, pretending there is a reasonable support so people wont quit over that, while not wasting any cash on it.

 

They are not going to win/keep much customers since customer support is simply not a deciding factor for most customers.

 

 

 

Well thankyou

 

 

 

but im afraid i must point out that thats the sort of attitude that will make it stay the same

 

Weather its cost effective or not good customer service is somthing they should have and watchdog will prompt them to do it

 

 

 

trust me if it goes out on national tv through the bbc

 

 

 

something will get done

[StandTogether]

 

Ok so jagex by there own admition have suposedly fixed Item scamming and real world trading

 

as such why is rules 1, 2 and 12 even there anymore, Furthermore since the RWL the ammount of scammers is practicaly none existant so who do we need rule 11 im somewhat of a conosure of mmorpgs and i have never played any game that wont let you put web adress's in the forums etc.

 

I mean you can even talk about a website never mind provide a link and you are not allowed to talk about any other mmorpg's as far as im concerned this is a breach of freedom of speach but not according to jagex

 

 

What does fixing RWT have to do with offensive language? I see and report offensive langauge all the time. Ever seen a youtube comment section? I'm VERY glad we have a filter in place, or it would be a non stop spamfest. Rule 12 is still a rule; there are other ways to RWT, just very difficult.

 

 

 

What good is your 'standing together' going to do? Jagex is a cheap, web based game; they can't personally respond to each of your queries! Instead, use the official forms or ones like Tip.it, that will do an excellent job with them. Jagex does a good job of monitoring and fairly banning, and I have NEVER seen proof of someones account unfairly banned. So what, specifically are you complaining about the customer support?

 

 

 

Well thats you opinion and your entitled to it

 

 

 

its ment to say rule 11 not 1 appologies for the typo

 

 

 

But to do with the rest of your post i must disagree as will 90% of the people that read this jagex customer support is shockingly bad and the game is not cheap and beleave me you only have to look at last years proffit margins, share value and the gower fotune to see the game is making money hand over fist

 

 

 

more than capable of sorting there customerservice out i have no desire to insult you like i say your entitled to your opinion but in mine you couldent be more wrong.

[Avid43]

I saw your post in help and advice asking a mod to let this stay in General, this is definitely a rant though...

[123Yourgone]

I have NEVER seen proof of someones account unfairly banned. So what, specifically are you complaining about the customer support?

 

I have seen a dozen or more, for example: 3 h1t quit and tugrul88 were banned for a loan of a red party hat, both were 126 combat (before summoning) and legit, 3 h1t quit is my best friend in real life Brendon, i know for a fact he never rwt'ed.

[Poppet]

Well this thread is true JAGEX IS LAZY ,but alot of things are true about your thread ,but the rules.

 

Rule 2 someone could give someone the poison fishy. (= death = loss of items) Rule 11 people still advertise. Rule 12 people still can real world trade. (junk trade etc.)

[Makoto_the_Phoenix]

A mammoth wall of text that is hard to decipher [read], lack of commas and what not, but I think I'll try to weed out the parts that make no sense.

 

 

 

 

First things first lets get to grips with exactly what is wrong with customer support The following list is a compelation of issues that i myself and others i know have experienced and seen

 

 

 

1. There is no "real" way to contact Runescape customer support :!:

 

2. Customer support if you manage to find a way to contact them and generaly uninterested and totally un-willing to help

 

3. Customer Support is extremely slow to do anything that they promise

 

(For instance account appeals take Ludicrous ammounts of time to be done)

 

4. Player reports to jagex or not investigated properly and as such punishments are dealt out to the innocent

 

5. The Runescape "rules" are policed way to strictly not to mention way out of date

 

 

 

6. And the most important companies when providing a service have an obligation to provide there paying customers with helpfull, Quik and skilled customer service Jagex demonstrates none of this and when you are a member "PAYING" for the game then im sorry but for me this is just unacceptable

 

 

 

 

1) Contacting Customer Support in regards to billing can be done. Contacting CS to wrongly banned accounts can be done. What else do you need to bother them for?

 

2) In the rare times that I've had to actually use CS, they were prompt and glad to help. The only time it took any longer than a few days was if I sent in a request that I could have figured out from forums or fansites.

 

3) First, think of how many players have sent appeals in (think in terms of ten-thousands or more). Then, think of how many people work at Jagex (about 380). Don't think that Jagex can just hire people at random to deal with CS appeals, since while they make lots of cash, they have to pay salaries, property tax, equipment rentals, vacations, etc. They're doing what they can with what they've got, cut them some slack.

 

4) Define "innocent".

 

5) If anything, the rules aren't policed strictly enough. There's a lot of people around there that have gotten away with drop-trades or breaking other various rules, and they've not been punished.

 

6) I dunno about you, but I sure as hell don't pay for CS. I pay for the game. CS is a nice bonus when I need it.

 

 

 

 

Great your still reading, lets go in to thos issues in a little more detail shall we

 

 

 

There is no real way to contact customer support

 

since january 2008 some say that this is due to them recieving millions of spam mails complaining about the drastic RWL changes they made at the begining of this year, If this is indeed the real reason for it being removed then that supports my arguement personaly i cant think of any reason that justifies removing the only way to contact customer support....

 

Let me explain, as said before they have an obligation to provide a skilled service to there customers and when they made such drastic changes to the game then it should of been expected and quite frankly its tough they should of just dealt with it, and at the end of the day thats all in the past now they arnt recieving those emails anymore I think its time to bring it back dont you...?

 

 

 

 

Again, I must ask the question that every CS ranter loves to avoid: What do you need to contact CS for that isn't already provided to you? You can get billing and account queries resolved, and you can even get Forum/Jagex Moderators on the forums to tend to an emergency on your thread. What more do you want? Do you want to contact them just so you can talk to them, or did you want to rant to them in person? Appropriate channels exist for that already.

 

 

 

 

Customer support is not willing to help

 

Now i can only comment on my own personal experiences with customer support on this matter but judgeing by the fact that the level of skill and helpfullnes never changes when i deal with them i can only assume that its the same for everyone...

 

 

 

 

Sorry, I lost interest in what you said after you said "assume". Do you mean to tell me that you're basing this of off a handful of personal experiences with no concrete proof to back you up? Get your facts together and try again.

 

 

 

 

 

 

Ok so let me tell you whats wrong with that, first off if you are a veteran player you will be well aware that the very same mod that answered you from "billing support" will also miraculasly contact you from other departments aswell For example The forums or Customer support from back in the day So either these people change department every day or they all work in the same place with different contact ques wich means they are lieing to you "billing support" can help you as they are all the same they just cant be bothered.

 

 

 

 

You know that what you've said doesn't make any sense, right? But then again I suppose it does -- like I said earlier, there's about 380 or so people working at Jagex, and it's not unheard of for one person to work two different jobs. Overall I can't understand what the hell you're trying to say. Rewrite this sentence so I can properly answer it.

 

 

 

 

Customer Support is extremely slow to do anything they promise

 

This is self explanatory they are extremely slow to do anything im talking weeks for locked account appeals etc and the tracking page actually tells you to check back every hour.....

 

Something is deffinetly wrong here

 

obviously this is due to 1 of 2 reasons

 

1. they are understaffed

 

2. they all just laze around the office all day doing absolutly nothing and once in a while they s[bleep]er over to there computers and do a little work.

 

Whilst i must admit ide like to beleave the second one im forced to conclude that it must be the first and if it is Why..... i mean really Andrew and paul gower are in the top 1000 richest people in the uk. Read this taken from wikipedia

 

 

 

 

Again, I say that the number of players sending in queries far outweighs the number of employees working at Jagex, full stop. And "work" can be defined one of two ways -- attending to bratty customers all day, or developing new content. Personally, I'll take the latter definition -- I'd rather have a new update on a consistent schedule than have thirty or fifty-thousand players have their account "issues" resolved.

 

 

 

 

 

Andrew Christopher Gower (born December 3, 1978)[1] is the co-founder of Jagex Ltd, a Java-based game distributor and creator. He is also the lead developer of RuneScape, a popular MMORPG created during his time at the University of Cambridge.[2] The 2007 Sunday Times Rich List claims that Andrew and Paul Gower are the 654th richest men in the UK, worth £113 million (US $217 million).[3][4]

 

 

 

£113 million pounds!!!!!! and his company is understaffed his customers giving him that money and he doesent even give them good customer support WTF!

 

 

 

 

...So you really don't know how a company works. Nor do you know the definition of "worth". *sigh* Pay attention. Consider that in any one month, Jagex stands to make about $1,475,000 a month (that's 275,000 new or recurring subscriptions at $5.90 a piece; there's going to be a discrepancy because not everyone pays for a month at a time). Out of that 1.4 million, a huge chunk of it goes to pay employee salaries, pay equipment rentals, pay taxes, pay benefits, pay for food (they do deliver food there), pay for gym equipment rentals, pay for transportation, and miscellaneous. From there, worth means absolutely nothing, if they don't get the income for that month.

 

 

 

 

 

 

Player reports are not investigated properly

 

Im sure alot of people reading this have been punished for somthing they havent done in runescape and if you havent you must of seen some obvious 5 year old say they are reporting someone when the said person has done nothing wrong,

 

this is just mad i mean really they must know that it goes on yet they still dish out punishments like they were hadning out candy

 

 

 

 

I demand a definition for "innocent" again. You haven't provided it. And I didn't know that a five-year old was coherent enough to get online, register for RuneScape under their full birth-date, and actually see chat from other players not given to them through QuickChat. I guess you missed that part; anyone younger than 13 can't see chat that is not QuickChat. My guess is that your point is moot.

 

 

 

 

The rules are outdated and policed far to strictly

 

Ok so this one is a bit of a grey area still but im going to give you my opinion on it lets first look at the rules

 

* Rule 1: Inappropriate Language/Content

 

* Rule 2: Item Scamming

 

* Rule 3: Password Scamming

 

* Rule 4: Cheating/Bug Abuse

 

* Rule 5: Impersonation

 

* Rule 6: Account Sharing/Tradings

 

* Rule 7: Using Third Party Software

 

* Rule 8: Multiple Logging-In

 

* Rule 9: Encouraging Others to Break Rules

 

* Rule 10: False Representations

 

* Rule 11: Advertising/Websites

 

* Rule 12: Real World Item Trading

 

* Rule 13: Personal Details

 

* Rule 14: Misuse of Official Forums

 

 

 

Alot of these rules were justifiable when RWL was a real issue in runescape but it isent anymore so jagex is exploiting them for there own ends wich is wrong considering the rules are supposed to be there to keep the game a fun and happy environment not to enforce the own version of big brother

 

 

 

 

The rules are still justifiable to this day. You can't tell me that account trading doesn't occur, nor can you tell me that item scamming still doesn't happen (albeit on a much less likely area). If anything, these rules (especially #1, #6, #7, #8, #9, and #14) need to be enforced on a stricter basis.

 

 

 

 

Ok so jagex by there own admition have suposedly fixed Item scamming and real world trading

 

as such why is rules 2, 11 and 12 even there anymore, Furthermore since the RWL the ammount of scammers is practicaly none existant so who do we need rule 11 im somewhat of a conosure of mmorpgs and i have never played any game that wont let you put web adress's in the forums etc.

 

I mean you can even talk about a website never mind provide a link and you are not allowed to talk about any other mmorpg's as far as im concerned this is a breach of freedom of speach but not according to jagex

 

 

 

 

The best part about this is that you can't tell the difference between a freedom and a priviledge. When you're in America, or out in the open someplace, you are free to speak your mind. When you are talking through a medium, such as RuneScape, you are not free to speak your mind, full stop. If you don't think that this is fair, try talking back to your teacher in school. You may have been free to speak your mind, but you'll quickly realize that rules against that exist for a reason.

 

 

 

 

Why is jagex Getting away with providing such bad service and running a "big brother" environment

 

well its quite simple really 80% of runescapes cutomer base are young people "Children" if you like, now i dont want to offend anyone here but most young people dont know there rights as consumers and dont know that good service is what is expected and is industry standard when paying for a service not to mention what to do about it if they do realise what is going on

 

 

 

 

Read above.

 

 

 

 

 

------

 

 

 

I've read just about enough of this. It became intelligible after a period of time. If you can counter my points with well-thought out arguments and full, clear sentences, I look forward to a healthy debate.

[compfreak847]

Here's a quote of mine from a previous thread.

 

 

 

330 employees. Assume 30 are assigned to bans. There are 6 million FTP, 1 million members. That's 7 million ACTIVE players, assumed to send in a report, say, once a week. That's 28 million reports a month, or 1 million per employee. Yeah, I'll bet there gonna spend a good long time thoroughly examining each and every report. Although I suppose ones from the people who report every little thing 26 times a day could be ignored, that's still an awful lot of reports. And I send in far more then 1 a week. 1 million per month per employee is 34,000 a day - 8 hour day = 70 reports a minute, more then one per second. Either they get a lot fewer reports then that (which I doubt), or they have to automate some of them. It's not really a surprise. My main surprise is that they can be so accurate; something like this is *questionably* mutable, but out of the millions of reports, virtually none are mishandled. I know that all of mine so far have been completely fair, and I can't count all of the times I said something, say it was starred out, that caused 8 people around me to go 'haha reported', but never an unfair ban. Once I did receive a questionable blackmark; I appealed it and it was repealed less then 20 minutes later.

 

 

 

Anyway, go on then... What, specifically, do you need to contact them about? What is there that makes them so 'bad'?

[BloodArgon]

Since this has been posted a billion times, I will also post what Iv said on other threads.

 

 

 

Real company customer support :

 

1 - people ask about product information, and have legitimate questions

 

2 - the items being sold are very high in value, or at least more than 5 dollars

 

3 - There are not that many people asking questions, as there is an FAQ page

 

 

 

Runescape customer support :

 

1 - People spam them with stupid questions, horrible spelling in grammar, and mostly rants about being banned/muted/hacked/etc.

 

2 - The cost of the game is 5 dollars a month, many people have two members accounts, many people dont have any, so your not even PAYING and you got to use customer support.

 

3 - an extensive forum and knowledge base, and people still ask stupid questions, many of which can be solved by going to either. Or people are too dumb to accept the answer and proceed to think they will get special treatment.

 

 

 

This is why Jagex does not have a customer support like other companies.

 

With 130 million idiots who cant read, type, or spell spamming your inbox, what in the hell would you do?

 

 

 

 

There are my reasons.

[123Yourgone]

Makoto, i have a rune pure, every one knows is mine, P 0 0 0 o p, i used to defend tip it rcers on world 99, i forgot my pass on it and went to recover, all of my recovery questions have changed to "Answer to question 1-5"

 

How the hell am i meant to recover it, i never wrote them down and havnt had to recover in about 2 years, i tried to recover with 5 old passes + payment info + service provider + password+ time when account was made, declined 7 times so far.

 

I have had no luck whatsoever in contacting jagex, i even posted on the forums.. they told me to submit a bug report, when i spent 10 minutes typing the bug report and hit send, i got an error and it never sent..

 

I had to buy a new keyboard yesterday.

[FlamethrowerGuy]

TL; DR; FAIL

[123Yourgone]

TL; DR; FAIL

 

Take your [cabbage] back to 4chan loser this is tip-it.

[Makoto_the_Phoenix]

Makoto, i have a rune pure, every one knows is mine, P 0 0 0 o p, i used to defend tip it rcers on world 99, i forgot my pass on it and went to recover, all of my recovery questions have changed to "Answer to question 1-5"

 

How the hell am i meant to recover it, i never wrote them down and havnt had to recover in about 2 years, i tried to recover with 5 old passes + payment info + service provider + password+ time when account was made, declined 7 times so far.

 

I have had no luck whatsoever in contacting jagex, i even posted on the forums.. they told me to submit a bug report, when i spent 10 minutes typing the bug report and hit send, i got an error and it never sent..

 

I had to buy a new keyboard yesterday.

 

 

 

There has to be a threshold in which CS can only help so much. Why didn't you write your recovery questions down? Who's to blame in that case?

[123Yourgone]

Makoto, i have a rune pure, every one knows is mine, P 0 0 0 o p, i used to defend tip it rcers on world 99, i forgot my pass on it and went to recover, all of my recovery questions have changed to "Answer to question 1-5"

 

How the hell am i meant to recover it, i never wrote them down and havnt had to recover in about 2 years, i tried to recover with 5 old passes + payment info + service provider + password+ time when account was made, declined 7 times so far.

 

I have had no luck whatsoever in contacting jagex, i even posted on the forums.. they told me to submit a bug report, when i spent 10 minutes typing the bug report and hit send, i got an error and it never sent..

 

I had to buy a new keyboard yesterday.

 

 

 

There has to be a threshold in which CS can only help so much. Why didn't you write your recovery questions down? Who's to blame in that case?

 

I set them 2 years ago in march 2006, i have moved houses twice since then, and also changed computers twice.

 

They are RECOVERY QUESTIONS How is it my fault the game suddenly removed the actual questions, why would i write them down and risk some random friend of my sister finding them and stealing my account?

 

If it doesnt ask me the questions, they are not recovery questions now are they? its 5 extra passwords i need to remember off the top of my head 2 years after i set them.

[Makoto_the_Phoenix]

I set them 2 years ago in march 2006, i have moved houses twice since then, and also changed computers twice.

 

They are RECOVERY QUESTIONS How is it my fault the game suddenly removed the actual questions, why would i write them down and risk some random friend of my sister finding them and stealing my account?

 

If it doesnt ask me the questions, they are not recovery questions now are they? its 5 extra passwords i need to remember off the top of my head 2 years after i set them.

 

 

 

But you don't understand the fundamental point of recovery questions -- you're supposed to either remember them, or have them written down in a safe place. What you're saying right now is that it's Jagex's fault that you can't remember your account's credentials. Like I said, there's a point in which CS must throw up their hands and assume PEBMAC (Problem Exists Between Machine and Chair).

 

 

 

Why are you hyperparanoid about some random girl stealing your accounts, anyway? Does she even care that you play RS?

[compfreak847]

Makoto, i have a rune pure, every one knows is mine, P 0 0 0 o p, i used to defend tip it rcers on world 99, i forgot my pass on it and went to recover, all of my recovery questions have changed to "Answer to question 1-5"

 

How the hell am i meant to recover it, i never wrote them down and havnt had to recover in about 2 years, i tried to recover with 5 old passes + payment info + service provider + password+ time when account was made, declined 7 times so far.

 

I have had no luck whatsoever in contacting jagex, i even posted on the forums.. they told me to submit a bug report, when i spent 10 minutes typing the bug report and hit send, i got an error and it never sent..

 

I had to buy a new keyboard yesterday.

 

Look, I second Makoto. It's not Jagex's fault you forgot your recovery questions! They can't just give accounts out because you know an old password or two; that would only boost account theft.

[123Yourgone]

Makoto, i have a rune pure, every one knows is mine, P 0 0 0 o p, i used to defend tip it rcers on world 99, i forgot my pass on it and went to recover, all of my recovery questions have changed to "Answer to question 1-5"

 

How the hell am i meant to recover it, i never wrote them down and havnt had to recover in about 2 years, i tried to recover with 5 old passes + payment info + service provider + password+ time when account was made, declined 7 times so far.

 

I have had no luck whatsoever in contacting jagex, i even posted on the forums.. they told me to submit a bug report, when i spent 10 minutes typing the bug report and hit send, i got an error and it never sent..

 

I had to buy a new keyboard yesterday.

 

Look, I second Makoto. It's not Jagex's fault you forgot your recovery questions! They can't just give accounts out because you know an old password or two; that would only boost account theft.

 

Are you both [bleep]ing stupid...

 

ITS RECOVERY QUESTIONS, So when you recover you are meant to get asked QUESTIONS.

 

I do not get asked QUESTIONS, i get Whats the answer to #1?, Whats the answer to #2?...

 

I MADE THESE RECOVERYS 2 YEARS AGO, UNDERSTAND?

 

I shouldnt have to remember 5 questions set 2 years ago, when the game is meant to do it, they are meant to be there when i go to [bleep]ing answer them..

 

 

 

 

But you don't understand the fundamental point of recovery questions -- you're supposed to either remember them or write them down.

 

No moron your supposed to set them in the [bleep]ing game, then the game is meant to ask you them when you recover, thats what makes them recovery questions and not 5 passwords.

[compfreak847]

Makoto, i have a rune pure, every one knows is mine, P 0 0 0 o p, i used to defend tip it rcers on world 99, i forgot my pass on it and went to recover, all of my recovery questions have changed to "Answer to question 1-5"

 

How the hell am i meant to recover it, i never wrote them down and havnt had to recover in about 2 years, i tried to recover with 5 old passes + payment info + service provider + password+ time when account was made, declined 7 times so far.

 

I have had no luck whatsoever in contacting jagex, i even posted on the forums.. they told me to submit a bug report, when i spent 10 minutes typing the bug report and hit send, i got an error and it never sent..

 

I had to buy a new keyboard yesterday.

 

Look, I second Makoto. It's not Jagex's fault you forgot your recovery questions! They can't just give accounts out because you know an old password or two; that would only boost account theft.

 

Are you both [bleep] stupid...

 

ITS RECOVERY QUESTIONS, So when you recover you are meant to get asked QUESTIONS.

 

I do not get asked QUESTIONS, i get Whats the answer to #1?, Whats the answer to #2?...

 

I MADE THESE RECOVERYS 2 YEARS AGO, UNDERSTAND?

 

I shouldnt have to remember 5 questions set 2 years ago, when the game is meant to do it, they are meant to be there when i go to [bleep] answer them..

 

 

 

 

But you don't understand the fundamental point of recovery questions -- you're supposed to either remember them or write them down.

 

No moron your supposed to set them in the [bleep] game, then the game is meant to ask you them when you recover, thats what makes them recovery questions and not 5 passwords.

 

Then you've experienced a bug, and should send in a report, or keep trying.