First off, they do have proof for autoing, but it says no evidence since they don't show any evidence whatsoever for autoing, somehow it may reveal their "security-system", they say. Second, they do read and review every appeal, and no answers are automated. Though, they do have ready-templates that they use (why write a new answer everytime, it's a big time saver). Comprende? Appeal time is always different depending on how many are appealing at the moment. Can take a few hours as well as several weeks. Probably also depends on the case, in your case, autoing i suppose, it's longer than a verbal abuse.