I honestly think they do a good job. The RS community is no easy one to handle. And certainly Jagex have their failures, just like any company and any person does. Most of the time though they give us the information needed, and in my personal opinion rather quick though. There's most often a post up on the forums just a couple of minutes after serious errors of different kinds with the game. What they could get better on though is posting these sort of things up faster on the main page though. Not everyone knows about even the existence of the forums, and don't know where to look for updates on server crashes etc. As for Player and Forum Mods, I have had only positive experiences of them myself. Of course I had heard some bad stuff about them (most of it coming from this forum actually), but yeah, in general I trust these players. I have quite a few good friends in RS who also happen to be P Mods. I therefore know that the status as a P Mod is not something you just 'get'; You need to earn it.