hey sorry to direct you from tip.it but i suggest you go here http://forums.ilounge.com/ . This is the best place for ipods, and they should answer your questions completely. Though i will say you can definetly get DVDs on your ipod, some programs required. I suggest you look on the forum I suggested for all you video guide needs. On my Ipod when i had about 2k songs it took up about 10GB, but I also had some album art and quite a few high quality songs from CDs. So you can probably get 1.5k atleast on your ipod. Make sure you fully discharge your Ipod atleast one time before charging it. Its been known fact that first few charges on the ipod are a bit weird, but things should settle and fully charge after a few full discharges and charges. Back scratches a lot, so get a cover for it. You can sell refurbished if you really despise it. Though I am surprised you are having so much trouble with it, usually ipods are really simple to use. Return it if you need to, you shouldn't have to suffer.