They answer the same questions multiple times but ignore "important" questions. Stay classy Jagex.
Examples? Because I thought they did a pretty good job.
Some new questions were answered, yeah. But some questions were answered more than once, and others could be easily answered in the blog they released concerning the Citadels.
Question 2: Q: What kind of resources can we expect to have in these clan citadels?
This question is answered in the Clan Citadel
blog they released.
Question 3: Q: What if some of the clanfounders become f2p, e.g. 2-weeks-break due to holiday, and the number of clanmembers drops below 5? Will the citadell be accessible for the remaining ones? Will it vanish completely? Or appear again in its last shape as soon as there are 5 clanmembers again?
Their answer can also be found in the blog concerning this. That is, if a clan drops below five members, no one can enter the Citadel, and the Citadel decays with the passage of time with no upkeep.
Of particular mention is this bolded tidbit here:
Q: For which skills will the clan ring be of use?
A: The ring can be used for all of the skills mentioned in the dev blog, so; woodcutting, mining, firemaking, smithing, crafting, summoning and cooking. It will depend on what skill plots the clan has though so if a clan only has the woodcutting and mining plots then they will be the skills that can be influenced by the ring.
This question could have been answered by having that player look at the Dev Blog. Instead, Jagex told them the answer lies in that same blog, and proceeds to repeat the answer. They could've entirely avoided the question.
As mentioned before, some questions are repeated:
Q: How big will these Citadels be? Will the size be similar to a city like Falador or will it be something like the PoH's?
It's not an unreasonable question to ask. We even got an answer: The Citadels will be around the same size as Varrock. However, it's answered again over here, albeit with another question attached to it:
Q: Approximately how large would the Citadals span? If their sizes change between tiers what are the lowest and largest sizes?
The bolded part has already been answered by the above. Why did Jagex choose to answer again? Why did Jagex even choose to answer questions that could be satisfied by looking at the blog they released for that same purpose? Probably to fill up on some quota, I'm thinking.
Here, the question about skills is answered again, albeit it's framed a bit differently:
Q: Will Citadels accomodate most skills (excluding Dungeoneering of course)?
A: The skills involved will be; woodcutting, mining, firemaking, smithing, crafting, summoning and cooking. The combat skills can also be used in the battlefield.
Instead of asking specifically what skills will be involved, the person just asks if the Citadel accommodated most
skills, prescribing not a specific set of skills concerning the experience-boosting ring, but instead a broad range of skills to be accommodated within the Citadel. So the appropriate answer would not be a specific one. Instead, it would either answer yes
, since the query is framed to facilitate that answer.
Instead, Jagex not only answers the same question, but in essentially the same way too: specifically. Again, where are the specifics concerning this question covered already? In the development blog they released in order to answer those same questions
. Why go through them again, I'm sorry?
The second half of Question 1 is already answered. The first half of Question 31 is answered. Questions 2, 3, 4, 5, 6, 7, 11, 12, 14, 24, 25, 26, 30, 32, 33, 36, 38, 41, 42 are all answered in the Dev blog. Several of those questions are not only previously answered by a separate entity, but also have been acknowledged
] by the players asking them to have been answered previously.
Now, correct me if I'm wrong, but I thought Q & As were meant as a reference for people who had questions that were worth
asking. What worth do these questions have if they're essentially not
questions i.e. they've been answered already? The Q & As shouldn't serve as a ground for questions previously answered by Jagex, bottom line. Otherwise, that defeats the interview's purpose!
I think what Jagex should have done is screen out all
the questions that have been previously answered in their blog. That way, they won't have a quota or whatever excuse for lack of customer support to fill up so quickly. I counted 43 questions. 19 out of 43, or 44% of those questions -- almost half -- of them have been already answered in whole. Two questions have been answered in part.
If Jagex had screened out those questions, we'd have room for 19 worthy
ones that can take their place and thus allow the interview to enlighten
players and not be all CTRL + V in their answers like their customer support.
I think part of the fault lies with Tip.it though. These questions were asked by members in a thread allotted for Jagex to answer. What the staff could have done is ask players in that thread to not forward any queries that've been answered in the Dev Blog already. Otherwise, the interview's purpose is defeated, and it no longer enlightens, but repeats answers that the community is already privy to -- thus not making it an interview, but more of a reminder
Furthermore, the quality of the queries improves, allowing for more opportunities for more enlightening questions to be forwarded to Jagex. If I recall correctly, Jagex sets itself a quota for a number of questions. It would encourage individuals to only ask questions they know
are worth answering.
And as someone mentioned before, it's interesting to note that Jagex hasn't answered any questions relating to how bots will be prevented from abusing the Citadel. Overall, this interview is only half good, as only half of the questions asked haven't already been answered.