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02-Nov-2011 - Log-in and Frame-rate Issues


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#1
Sir_Squab
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We’re aware that some of you have been experiencing ongoing difficulty accessing the game, and that some of you in-game have noticed a reduced frame rate. Our first priority is to fix these problems as soon as we can.

Later today, we’ll be implementing a temporary measure that will allow users experiencing log-in problems to access RuneScape, while we work on implementing a long-term solution.

Meanwhile, we’re engaged in rigorous optimisation testing across all graphics modes to resolve the frame-rate problem. This is vital if we are to get to the root of the issue and ensure a permanent, all-encompassing fix for all users. We’ll put this in place as soon as we possibly can.

We apologise for any disruption that these technical issues may be causing you. Please have patience and rest assured that resolving these issues quickly is of foremost importance to us.

Please ask any questions you may have on our technical forums.

The RuneScape Team


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#2
Kaida23
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They've also released a list of potential fixes on the RSOF: QFC: 25-26-423-63319466

Long post, includes mininmum system requirements and a list of unsupported operating systems


and this on page 194 of that same thread:

Hey all,

Just wanted to drop you an update on what has been happening and what we're still working extremely hard on.

Logging in past lobby
As I'm sure most of you will be aware we deployed a temporary fix last night at around 10pm GMT time. This does appear to have resolved this particular issue for many players but we're going to continue looking for a more permanent fix.

Loading Delays
We introduced another update that focused on optimising the engine to reduce the loading times that seem to have increased. This seems to have gone successfully but something we're still looking to improve.

Lag/Frame Rates
We've seen a decrease in frame rates whilst in game which is causing unnecessary lag for many players. This is a huge priority to us and, again, our Engine team will be working late to produce fixes to try and rectify this.

Interface Delays
Another bug that you guys have brought to our attention. This is something else that is specifically being focused on. It is also being incorporated into further reduction in loading times, but something we would like to bring back to normal asap.

Membership
Our Billing team are happy to recredit membership time that was unable to be used properly due to these technical difficulties. Click here to view the thread

We really appreciate your patience in all these matters. We hope you will have noticed the numerous updates we've been doing over the past couple of days, and we'll continue doing so until we have the game back to the way we all love it.


btw - the link to the thread about getting credits for membership time people weren't able to play doesn't work.

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#3
Kimberly
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btw - the link to the thread about getting credits for membership time people weren't able to play doesn't work.


Couldn't help but snicker when you said that. Even still, the fact that they are willing to refund even a small portion of time people weren't able to play is a huge change from the past. I'm impressed to see it, honestly.

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#4
Sly_Wizard
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It's only a day, but I want my membership credit!

#5
Tecmaster
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Wow, I've never seen Jagex actually refund membership due to technical issues before. This is certainly a new one from them, although I'm glad to see it.

QFC: 25-26-158-63343716 <- RSOF thread.



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#6
Will H
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Sounds like a pretty nice gesture. It's going to be an insignificant amount, but the thought behind it is what counts. Posted Image

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#7
Omali
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I've been getting terrible loading times. And I know it's not the game putting too much strain on my computer because it takes the same amount of time to load on low as it does on max.
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#8
Cheefoo
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I've been getting terrible loading times. And I know it's not the game putting too much strain on my computer because it takes the same amount of time to load on low as it does on max.


Same here. I tried putting my setting on absolute shit level and I still get crappy loading times and FPS ranging in the 10-15 area. Usually I'm not one to care about frames per second, but 10 is rather absurd. I'd kill (virgins this time?) to have a steady 25 at this point.
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#9
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Every time I get into RS, it loads the cache from 0 to 100, even though I haven't erased it o.O

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#10
HunterDexter
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Wow, I've never seen Jagex actually refund membership due to technical issues before. This is certainly a new one from them, although I'm glad to see it.

QFC: 25-26-158-63343716 <- RSOF thread.



Well, I had a friend who couldn't access the game for a week because of some changes to the engine, he did get that week back in extended membership. :s And that was in 2005-2006.

#11
Drazhor
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I think the update a little while earlier was supposed to have tried to fix some of this lag and frame skip issues...but i'm still having it :(
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#12
Merre
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I'm suffering terrible lag. Very strange since my ping is really low (15ms on the world I'm playing atm) I only get around 19-20fps.
Some people in clan only get 5fps, so that's even worse. Very strange, my pc is a gaming pc & my internet is 8MB Dsl, so the problem at Jagex obviously isn't fixed yet.

Before I couldn't play decently due to bots, now I can't play decently since the removal of bots. How ironic :)

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#13
wormy
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Switching from software to open gl bumped by fps by 15.
Playing gop on air altar in resize all bells and whistles off was ~6fps, switch to opengl and back to 20s.

#14
Pirkka
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Are you talking about lag or low FPS here? My FPS has reduced to 25% of the amount it was before, and I can't even get past lobby after the Dominion tower update. Seems that you guys are talking about low performance but still use the term lag, which means it takes horribly long for the server to complete your action input (i.e. moving around the map, how long it takes after the click that the character moves)
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#15
Kimberly
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Are you talking about lag or low FPS here?


Lag is the common issue, not dropped FPS. It makes dungeoneering door-lag unbearable, for example.

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#16
Auror
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Could someone please post my name to the thread because I cannot do it as I am permanently banned from the forums.

My RSN is Don Auror

Ty in advance <3

P.S. Love you Jagex for refunding lost membership days <3

#17
Pirkka
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Playing RuneScape with 3 FPS = epic.
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#18
Sy_Accursed
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This issue seems so random.

My uber desktop only getting like 5fps
My mac that usually runs rs much worse is getting 20-30fps

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#19
essiw
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Got 9fps on my mac but I can play normal, although I have been having loading lagg for half a year or so...

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#20
Kaida23
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I checked this morning and my 5 year old laptop (with integrated graphics no less) was getting 20-30fps, but it's still taking a long time to load when I change locations or move across the map.

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