Browsing through the RS forums, my jaw dropped at this thread: LOST 350M CASH - MA TUT GLITCH Quick find code: 129-130-208-59125105

 

Take a look at how this player was treated. You won't believe it.

 

 

 

Exile 35

 

 

 

08-Jul-2009 16:12:03

 

LOGGING OUT DURING THE MA TUTORIAL MADE ME LOSE MY 350M CASH PILE. IT IS GONE, IT IS NOT IN MY BANK, IT IS GONE.

 

 

 

ANOTHER CASE OF THIS--

 

QFC: 129-130-931-59124943

 

 

 

JAGEX, THIS IS TOO MUCH, YOU NEED TO ROLL THIS BACK PLEASE.

 

 

 

page 8

 

 

 

Mod Mat K

 

Jagex Mod

 

 

 

08-Jul-2009 16:54:39

 

Now, if I decided to check all the people that claimed to have lost stuff out and see whether they had, what percentage do you think would be telling the truth.

 

 

 

Knowing that the original poster is talking twaddle, I think it would be very low.

 

 

 

´°º.Mat.º°`

 

 

 

page 10

 

 

 

Mod Mat K

 

Jagex Mod

 

 

 

08-Jul-2009 17:01:29

 

I know you didn't lose it Exile. I know more about your account than you do.

 

 

 

´°º.Mat.º°`

 

Exile 35

 

 

 

08-Jul-2009 17:01:44

 

Last edited on 08-Jul-2009 17:02:40 by Exile 35

 

Really mat, that's funny because i'm not lying.

 

 

 

page 20

 

Mod Mat K

 

Jagex Mod

 

 

 

08-Jul-2009 18:14:06

 

I'll be the first to admit when I have made a mistake. Please accept my apology Exile and thanks for pursuing the issue.

 

 

 

Mat.

 

 

 

page23

 

Exile 35

 

 

 

08-Jul-2009 18:42:12

 

Mod Mat K

 

Jagex Mod

 

08-Jul-2009 18:14:06

 

 

 

I'll be the first to admit when I have made a mistake. Please accept my apology Exile and thanks for pursuing the issue.

 

 

 

Mat.

 

-------------------------------------------------------------

 

 

 

I thank you for apologizing for your rudeness, where you blatantly called me a liar.

 

 

 

However, there is still the issue of billions being missing from the game now because of this glitch, do you think there is a chance of a roll back? I know i will get nothing back unless there is a roll back, also that the chance of this is small.

 

exile

 

 

 

page 62

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 13:42:32

 

Last edited on 09-Jul-2009 13:43:49 by Mod Mat K

 

Hi everyone,

 

 

 

I can see from the reaction of some players that my posts yesterday caused outrage with some of you and to be honest, I cant blame you. What I said, and how I said it was incorrect, so Id like to explain what happened.

 

 

 

I would have posted sooner, but I have only been in work a short time and have just caught up with the thread. I left work after making the apology post last night, so there has been a lot of catching up for me to do.

 

 

 

So, what went on? Well, obviously I needed to check the claim so that if a bug existed it could be highlighted and fixed. Sadly, as human as we all are, I made a simple mistake. I misread some information which suggested that Exile had lost some money during the MA tutorial (to me it looked like hed gained GP). For that I am sorry. I feel quite bad that I didnt spot the issue and have it escalated sooner so a fix could be worked on more quickly. I certainly felt I didnt meet the high standards I place on myself, and that we place on the Community Management team generally.

 

 

 

Once I had been made aware that this was an issue, I rechecked Exiles account and spotted my mistake. I escalated the account (and others on this thread that were affected) so that the bug tracking team had more information to work with. Finally, I posted an apology.

 

 

 

Obviously, had I not have made the initial mistake, I would not have posted what I did; which in hindsight was harsh, sorry again Exile. In fact, it would even have been harsh for someone who was making it up.

 

 

 

On the positive side, the thread did cause the bug to be spotted and it has now been fixed, so it wont happen again.

 

 

 

I will be at work for the next few hours or so and I will leave this thread unlocked and open until later today. Whilst the thread remains open I will keep checking for any questions you may have, and I promise to give an open and honest response to any questions raised.

 

 

 

Thanks for reading,

 

 

 

Mat.

 

 

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 13:51:03

 

Hi Ahrh,

 

 

 

As we have always said, we won't replace items lost due bugs in game.

 

 

 

I'm afraid that this bug is no different.

 

 

 

Mat.

 

 

 

page 68

 

7 Karlis 7

 

 

 

09-Jul-2009 14:19:56

 

Last edited on 09-Jul-2009 14:21:50 by 7 Karlis 7

 

Good job deleting a bunch of posts and threads mat, what happened to the thread complaining about you -.-

 

 

 

Now for the post that you deleted of mine

 

___________________________________________

 

 

 

What sickens me the most is what mod mat did

 

 

 

1. exile made a nice thread, no flaming until mod mat came here.

 

2. Mod mat called him a lier to his face

 

 

 

3. mod mat apologized, which means nothing, jagex apologizes all the time and nothing happens.

 

 

 

4. he deletes threads complaining about him, deletes posts for complaining about him when there not spam.

 

 

 

Keep this up and its a good way to get fired.

 

 

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 14:20:49

 

You're on it Karils.

 

 

 

´°º.Mat.º°`

 

 

 

page 69

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 14:28:36

 

Ok, let's talk about rollbacks. How many people do you think are affected by a single bug? I haven't any figures, but 100,000 people seems a large amount right?

 

 

 

If a rollback happens, any one who wasn't affected by the bug will also be rolled back and there are a lot more of those players.

 

 

 

So, if a rollback ever happens, we have to balance the positive affect on some players against the negative affect on others. Never an easy thing to balance.

 

 

 

´°º.Mat.º°`

 

 

 

 

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 15:02:16

 

I'm afraid Alien that we don't give items back that are lost due to bugs. Sorry.

 

 

 

´°º.Mat.º°`

 

 

 

page 76

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 15:11:09

 

I think it has merit BV, but it is something that will need to be considered very carefully.

 

 

 

I think I said earlier, but I will repeat it here, why replacing lost items is not something we do.

 

 

 

If we were to do it, we would be inundated with requests for free items. These would need looking at and would take a lot of time, meaning other areas of Jagex would suffer.

 

 

 

´°º.Mat.º°`

 

 

 

page 79

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 15:54:32

 

Ok, so what did I miss....

 

 

 

 

 

Quote from Nyoung3.

 

 

 

wouldn* it be possible to "rollback" just one account?

 

 

 

 

 

 

 

If we did that, then everyone would be constantly asking us to be rolled-back. Of course, if we do something for one player, we have to do it for everyone.

 

 

 

 

 

Quote from Killercaster.

 

 

 

I hope you get fired Mod Mat K.

 

 

 

 

 

 

 

 

 

Ouch.

 

 

 

 

 

Quote from Kommander66.

 

 

 

alot of time mod it takes longer to get 350mill cash cant you guys make a bot to keep track for you?

 

 

 

 

 

 

 

 

 

I'm no programming expert, but I would imagine that if we could create a bot to spot when money is lost to a bug.. we would need to know what the bug was. If we knew what the bug was, it wouldn't be a bug for long.

 

 

 

 

 

Quote from Goldan Saint.

 

 

 

You knew about this glitch within the first hour Matt, since you posted on this thread in its first hour. Did you let everyone at Jagex know there MA had a glitch and people are losing money?

 

 

 

 

 

 

 

 

 

As soon as I realised there was a possibility of a glitch, I made sure that we were aware of it.

 

 

 

There are lots of comments and not too many questions. If you think of any good ones post them.

 

 

 

´°º.Mat.º°`

 

Exile 35

 

 

 

09-Jul-2009 15:54:42

 

I understand the problems that would be caused by handing out refunds to people, and all the fake claims, mod mat k.

 

 

 

But, also you have to understand, I just lost 350M here, i worked for months to gain that, and, not only do i not get my money back, i don't get anything, not even your usual free months of members(not that i need that).

 

 

 

This is terrible. Your company is running itself into the ground, here's a hint mat, FIX IT.

 

 

 

page87

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 16:25:51

 

Quote from Exile 35 .

 

 

 

But, also you have to understand, I just lost 350M here, i worked for months to gain that, and, not only do i not get my money back, i don't get anything, not even your usual free months of members(not that i need that).

 

 

 

 

 

 

 

 

 

I'm sorry mate, but there isn't a 'usual free months of members'.

 

 

 

 

 

Quote from Pizza Or Pie.

 

 

 

BUT - they KNOW Exile lost 350M. Tell me, right now - what harm would it do ?

 

 

 

 

 

 

 

 

 

It would open the flood gate for every player who thought they should claim to have a go. In turn, that would cause a mountain of work which impact on other areas of Jagex.

 

 

 

 

 

Quote from E X T Re M E.

 

 

 

2nd- Can You please plead the people that made the font/hotkeys/numbers update to change the frikken thing back. Make it an optional update because truly, most people I know hate it. It is truly bothersome to have trouble trying to de-code some's message because of these new letters/numbers.

 

 

 

 

 

 

 

 

 

The developers are aware of the feedback on hotkeys. Sadly, I can't tell you what changes are due to be made, if any.

 

 

 

 

 

Quote from Woolfey4.

 

 

 

1. What were you doing for the nine months this update was delayed?

 

 

 

2. How many more months untill this awful fun-orb-non-RPG-like minigame is safe and glitchless to play? Another 9?

 

 

 

 

 

 

 

 

 

We were making it better for those 9 months, and the bug has been fixed.

 

 

 

 

 

Quote from Clarinet6.

 

 

 

Call me a conspiracy theorist, but I believe that the lack of a roll back was intentional. I have SOME reason to believe this has all because of the well-known "26k pvp trick", and am sticking to this theory until action, or ANY news issued by jagex, is disclosed to us hard-working players.

 

 

 

Why do i believe this?

 

Where's the outlet for all the admittance of GP via artefacts obtained through pvp? As of now, there isn't one, which is causing massive inflation..as well all know already.

 

 

 

I have reason to believe this was done to temporarily subsidize inflation.

 

 

 

Yes, maybe I am crazy for thinking this.

 

 

 

 

 

 

 

 

 

You are a conspiracy theorist. BTW, the aliens from Roswell hang out in my basement with the film set of the moon that Neil Armstrong and Buzz Aldrin (met him once) landed on.

 

 

 

 

 

Quote from Rices.

 

 

 

Isn't that your responsibility due to the glitch :S? cleaning up the mess?

 

 

 

 

 

 

 

 

 

As much as I hate to say it, the terms and conditions of your account use say otherwise

 

 

 

Mod Mat k

 

 

 

page 91

 

Ahrhiman:

 

 

 

09-Jul-2009 16:40:38

 

- Yes the terms and conditions state that

 

 

 

"You agree that all intellectual property or other rights in any game character, account and items are and will remain our property"

 

 

 

and also

 

 

 

"...WE DO NOT ACCEPT LEGAL RESPONSIBILITY FOR ANY LOSS OR DAMAGE CAUSED BY US OR OUR EMPLOYEES OR AGENTS IN CIRCUMSTANCES WHERE (A) THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US OR BY ANY OF OUR EMPLOYEES OR AGENTS; (B) SUCH LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH..."

 

 

 

However - surely the time spent gaining items is a quantifiable instance not covered by the Terms and conditions? Perhaps this is a point of leverage?

 

 

 

If anything - if not a legal obligation to rectify the situation of gp loss, then surely a moral obligation to reimburse when the time that I and Exile and others have spent gaining the gp lost is considered?

 

 

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 16:43:22

 

Sadly Ahrh, as important as I like to think I am to the cogs that turn the machine that is Jagex, I'm not allowed to make up policy on that just yet.

 

 

 

Perhaps one day.

 

 

 

Either way, I can see where you are coming from and your voice has been heard.

 

 

 

´°º.Mat.º°`

 

Vinayrami999

 

 

 

09-Jul-2009 16:45:29

 

mod mat, from the way you have acted in this situation, im pretty sure you wont be making these sort of policies for quite some time.

 

 

 

 

 

Mod Mat K Jagex Mod 09-Jul-2009 16:45:53

 

Me neither Vin.

 

 

 

 

 

Depresins : I'd gladly nominate Mat K for a position on the board at my club. He has no false modesty, which is far too rare these days.

 

 

 

Mod Mat K Jagex Mod09-Jul-2009 16:49:50

 

What sort of club Depresins?

 

 

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 16:51:54

 

I'm just curious tbh.. but if it was Liverpool Football Club.. well.. that is another story.

 

 

 

´°º.Mat.º°`

 

 

 

page 95

 

 

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 16:55:17

 

Quote from Misteedawn.

 

Mod K

 

 

 

What are you guys going to do to make this right for Exile?

 

 

 

 

 

 

 

As I said before, we will handle it as per established company policy. This means that we won't be refunding the items.

 

 

 

However, Exile has got an apology from me and that is a rare thing.

 

 

 

´°º.Mat.º°`

 

 

 

page 102

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 17:08:57

 

Last edited on 09-Jul-2009 17:09:24 by Mod Mat K

 

Quote from T H 3 I F Z.

 

 

 

Mat K, please... grow up.

 

 

 

 

 

 

 

 

 

My wife says the same thing tbh.

 

 

 

 

 

"Exile 35

 

 

 

09-Jul-2009 17:09:44

 

That's not what she says to me mod mat k. "

 

 

 

 

 

"Mod Mat K

 

Jagex Mod

 

Ok, so.. time has come for me to go home. As promised, I am going to lock this thread now.

 

 

 

It has been fun to hang out with you. Nothing wrong with a bit of trolling imo. I think I shall just say a few things here so everyone can see what's been going on.

 

 

 

The bug has now been fixed.

 

 

 

You lot have said that you want a better testing system so bugs like this don't happen, that is something we will take on board.

 

 

 

Sadly, our policy is not to replace lost items for bug abuse, and this does apply here.

 

 

 

Now it is time to draw a line under this subject, so I bid you adieu. "

I'm no saint but from what I can tell Mod Mat K is a straight up [wagon] hole.

 

 

 

And that thread is a great representation of the amazing customer service we are blessed with.

Wow. What a bastard :|

Reading some of those replies has changed my mind about Jagex, I used to ignore it when people said they couldn't care less about their players but to me it seems that really don't give a damn. Mod Mat K seems like he really didn't care that someone lost 350M. That is a hell of a lot of money. :|

Quote from Clarinet6.

 

 

 

Call me a conspiracy theorist, but I believe that the lack of a roll back was intentional. I have SOME reason to believe this has all because of the well-known "26k pvp trick", and am sticking to this theory until action, or ANY news issued by jagex, is disclosed to us hard-working players.

 

 

 

Why do i believe this?

 

Where's the outlet for all the admittance of GP via artefacts obtained through pvp? As of now, there isn't one, which is causing massive inflation..as well all know already.

 

 

 

I have reason to believe this was done to temporarily subsidize inflation.

 

 

 

Yes, maybe I am crazy for thinking this.

 

 

 

You are a conspiracy theorist. BTW, the aliens from Roswell hang out in my basement with the film set of the moon that Neil Armstrong and Buzz Aldrin (met him once) landed on.

 

 

 

I Lol'd. =D>

What Mod Mat K said was professional, and indeed sincere.

 

 

 

So, what went on? Well, obviously I needed to check the claim so that if a bug existed it could be highlighted and fixed. Sadly, as human as we all are, I made a simple mistake. I misread some information which suggested that Exile had lost some money during the MA tutorial (to me it looked like hed gained GP). For that I am sorry. I feel quite bad that I didnt spot the issue and have it escalated sooner so a fix could be worked on more quickly. I certainly felt I didnt meet the high standards I place on myself, and that we place on the Community Management team generally.

 

 

 

He made a mistake in reading the information and he apologized for his actions. What more do you want the man to do? He can't give the player back his money, since he can't violate company policy. I'd say that we should just back off of him, since he's done what he could.

Lay off of Mod Mat; he's trying to do his job as professionally as he can.

Reading some of those replies has changed my mind about Jagex, I used to ignore it when people said they couldn't care less about their players but to me it seems that really don't give a damn. Mod Mat K seems like he really didn't care that someone lost 350M. That is a hell of a lot of money. :|

 

 

 

And he explained in a perfectly reasonable way why they cannot do it.

 

 

 

There would be too many false claims of people trying to gain something, it would take a lot of time to sort out the real from the false.

 

 

 

If anything, some of the posters are [bleep]s.

 

 

 

All of you, just lay off the guy, he's trying to do his job professionally, and you all [bleep]ing complain about him. If he didn't do his job, you'd complain.

 

 

 

God, I swear, some people are never happy, like those idiots who complain about the police not doing their jobs, then [bleep] when they get a speeding ticket.

 

 

 

EDIT: I can't believe that idiot that said Exile made a "nice thread", the [bleep] typed in all caps, that really makes a nice thread :roll:.

Let the Mod Mat do his job, he was doing it professionally.

 

 

 

If you wanna blame somebody for this guy not getting his 350m back, blame whoever invented Jagex's policy. Or you could blame the guy who agreed to it when he made his account and is now essentially asking Jagex to violate it, or if not him, the people trying to do it FOR him. #-o

Mod Mat K is a pretty cool guy.

 

You'd be pissed when you work on something to like 5 months, get flamed by a bunch of complete and utter knobs, and expect them to shut up, but they dont.

 

'cause they're all dumb [bleep]s

 

 

 

EDIT:

 

LOL I just noticed, Mat is the kind of guy who would lay off his WHOLE production team for something like a month until everyone shuts up and stops complaining.

It is in my opinion evident from these posts that Mod Mat K carries with him a great deal of arrogance. The way in which he speaks to his paying customers shows disrespect. I don't know about you but at my workplace I refer to my customers as Sir and Mam, and if a customer complained to me, I wouldn't dream of saying the things he said. Bear in mind that this player has just lost 350M and been flamed by a Jagex mod. There is not the slightest doubt in my mind that if this happened to anyone of us we would be as angry if not more angry than him.

 

 

 

Although there is no legal obligation for Jagex to replace this, at the very least they have a moral one. Had Mod Mat K done is job competantly and exersized due care, perhaps Exile could have benefited from a roll back. It was due to Mod Mat K's negligence that the situation was bungled and the account was not given the correct attention until it was too late.

 

 

 

Further the initial apology is brisk and not very sincere when held against the comments. I would also like to note his arrogant and sarcastic little comments after the apology as well as his off topic spam comments about football which I don't think are shown here.

 

 

 

this example from page 68 highlights this

 

 

 

page 68

 

7 Karlis 7

 

 

 

09-Jul-2009 14:19:56

 

Last edited on 09-Jul-2009 14:21:50 by 7 Karlis 7

 

Good job deleting a bunch of posts and threads mat, what happened to the thread complaining about you

 

 

 

Now for the post that you deleted of mine

 

___________________________________________

 

 

 

What sickens me the most is what mod mat did

 

 

 

1. exile made a nice thread, no flaming until mod mat came here.

 

2. Mod mat called him a lier to his face

 

 

 

3. mod mat apologized, which means nothing, jagex apologizes all the time and nothing happens.

 

 

 

4. he deletes threads complaining about him, deletes posts for complaining about him when there not spam.

 

 

 

Keep this up and its a good way to get fired.

 

 

 

Mod Mat K

 

Jagex Mod

 

 

 

09-Jul-2009 14:20:49

 

You're on it Karils.

 

 

 

´°º.Mat.º°`

I personally think he's hilarious.

The mod's seem to be more arrogant, defensive and rude lately.

 

 

 

Maybe the Jagex mod's are also feeling stressed out about their jobs. It can't be fun dealing with spammers, flammers and players who complain 24/7.

 

 

 

Before they seemed to be nicer, more relaxed, would joke around and were better at dealing with flaming and spamming on threads. Now they let so much slide that they would have stopped before, they are allowing threads to go off-topic more now I notice, while at the same time they censor much more strictly as well and tend to just lock threads fast.

 

 

 

It's like now they draw straws to see who will the unlucky one to have to deal with the forums on a particular day then they rush in and try to clean it up as best as they can, and then they rush out with a sigh of relief.

 

 

 

 

 

 

 

As for the guy who clearly lost 350 million, I do think he should get his gp back because there is proof, but for the house glitch people also lost phats etc. and they got nothing back even though there were vid's on youtube etc.

 

 

 

But that was before and now that the game works so differently I think there is no reason that they can't give stuff back lost due to glitches.

 

 

 

Also another reason to give stuff back now vs when the house glitch happened is that there are gravestones etc. So no one is risking anything anywhere almost except for pvp. They should revise their giving back stuff policy, and maybe set up a penalty that if you put in a fake report half of your wealth will be deleted.

 

 

 

Also the main reason they avoided giving stuff back before is that there was unbalanced trade. You could have just traded someone a phat and then claimed it was "lost" due to a glitch. But now that sort of stuff is impossible.

 

 

 

If Jagex can spend the time BANNING people or tracking down bug abusers they should be willing to spend the time recovering lost items due to their own glitches.

 

 

 

In the meantime avoid taking items you can't afford to lose to new updates, they are too glitchy lately.

I for one wouldn't mind missing out on a few weeks/months of updates for jagex to correct there mistake and return the millions lost.

 

 

 

I for one would like to know that if my money was lost due to a bug, they would help me out.

 

 

 

If i was them, i would make a thread for people that lost money due to the bug if it was over 1 mill or something, and the conditions of posting on the thread was that IF they found out you were lieing, your account would receive a ban.

I for one would like to know that if my money was lost due to a bug, they would help me out.

 

Agreed, for once they could poll us on our opinion about an important issue that directly affects players. Let us vote on whether or not the RS community wants rollbacks for glitches that make people lose stuff.

 

 

 

If I lost stuff or stat's due to a glitch I would want to know that Jagex would fix it even if that glitch affected only one server, not just say sorry it's our policy not to. Actively doing rollbacks would save time for Jagex, as they wouldn't have to check reports and all that for every player affected.

 

 

 

Losing one day of play versus potentially losing lots of the work you've put into your character, it's an easy choice to make.

I personally think that unless the bug is caught in the first 30 mins, maybe hour, rollbacks just arent an option.

 

 

 

How many people might have gotten visage, sigil, or hilt drops within this time frame? Its to late, at this point they need to go check everyones account who claims to have lost money, and return what is lost, and ban those who lied.

Reading some of those replies has changed my mind about Jagex, I used to ignore it when people said they couldn't care less about their players but to me it seems that really don't give a damn. Mod Mat K seems like he really didn't care that someone lost 350M. That is a hell of a lot of money. :|

 

 

 

And he explained in a perfectly reasonable way why they cannot do it.

 

 

 

There would be too many false claims of people trying to gain something, it would take a lot of time to sort out the real from the false.

 

 

 

If anything, some of the posters are [bleep]s.

 

 

 

All of you, just lay off the guy, he's trying to do his job professionally, and you all [bleep] complain about him. If he didn't do his job, you'd complain.

 

 

 

God, I swear, some people are never happy, like those idiots who complain about the police not doing their jobs, then [bleep] when they get a speeding ticket.

 

 

 

EDIT: I can't believe that idiot that said Exile made a "nice thread", the [bleep] typed in all caps, that really makes a nice thread :roll:.

 

 

 

I agree that Mod Mat K had a perfectly valid reason for saying he couldn't refund him; it is their policy I have a problem with not him for upholding it. I still think that as a member of staff he should be posting in a professional manner from the off, an apology is nice and everything but it doesn't change the fact that he was extremely rude and outright called one of his customers a liar.

Rollbacks aren't an option...won't those idiots get it?

 

 

 

MA has been out for quite a while already, your stupid 350M lost is nothing. In that time, everyone in RS could have earned, 10 times what you lost?

 

 

 

Seriously, cut the crap. People will never be happy, and the mods are already doing their best to solve these stuff. They shouldn't even be wasting their time talking to these idiots who are never satisfied. Imagine everyday hearing idiots who don't know a single thing about programming complaining and ranting about what the mods have been working on for months on end. I won't be able to take it, and will probably go and flame every idiot in the forums and lock and hide every post.

 

 

 

If they don't rollback, people would flame them like mad.

 

If they rollback, people would STILL flame them like mad.

 

 

 

So what can they do? Not rolling back has less consequences, so of course they'd not rollback. Its perfectly logical.

I agree with the fact Mod Mat did a good thing acting professionally after that blatant mistake but i would AT LEAST expect some sort of compensation for having lost my 350mill, why do the customers have to suffer from company errors?

 

 

 

It's like buying a biscuit, then you notice you have AIDS because of the biscuit and the company tells you to *bleep* off.

 

Ok it's nowhere as bad as that but I'd feel pretty enraged, of course it's only e-money but still, you put a lot of time and effort into this, what a way to see it gone to waste :thumbdown:

 

 

 

I hope they gave him something behind the scene because this is plain unfair, I don't blame Mod Mat, I blame the dude that made that stupid Jagex Policy rule.

Runescape Rant: "Jagex, I lost 350 mil due to a bug!"

 

Jagex: Orly?

 

Rant: Yarly, can you fix it?

 

Jagex: No. Not our policy, sry.

 

 

 

FunOrb Rant: "Jagex! All my rating/achievements got reset! Wdf40!"

 

Jagex: Orly?

 

Rant: Cha-Reely. Can you fix it?

 

Jagex: Ah I see the issue. Rating/Achievements restored, gonna go fix bug, brb.

 

Rant:

 

 

 

Another point to FunOrb!

Guys this is a completely pointless thread.

 

 

 

How can we even dare consider the possibilty of asking Jagex to take a bit of time out of their important work hours to confirm who has lost what and replace what is lost, as they so easily could do? Don't you know that takes time away from appearing at ingame events, talking to players about crap and giving interviews?

 

 

 

How DARE we suggest such a thing? Mods should lock this before we're struck down by the Lords wrath.

It also makes everyone in the game think they can say they lost money, bother Jagex more, and be total jerks when Jagex say no you're lying.

 

The own guys fault carrying 350M in his freaking inventory anyway.

 

He must be special

It also makes everyone in the game think they can say they lost money, bother Jagex more, and be total jerks when Jagex say no you're lying.

 

The own guys fault carrying 350M in his freaking inventory anyway.

 

He must be special

 

 

 

I completely agree with you.

 

 

 

How dare someone walk around with more than 1m in their inventory. He deserved to lose it all right?

Yes.

 

It seems he was LOOKING for something to fall back on to flame jagex.

Yes.

 

It seems he was LOOKING for something to fall back on to flame jagex.

 

 

 

Aren't they already handing out permanent bans for carrying more than 5M? It's like he was just looking for trouble.