They've done it before with other famous RS yt'ers/famous players, namely angerfist. Typically these players who also know jmods sometimes get faster response times on their tickets as well. Their customer support system is still inconsistent. Yup, they have done it before. Though, there was a recent server crash (the Derptrolling incident), for which there was absolutely no acknowledgement on the part of Jagex, and no response at all, and in which people lost lots of money -- this was only last week or so, and there was another crash the week before -- I'm interested in seeing if they are going to parade their hypocrisy around for everyone to see so close to those incidents. Hell, Jagex barely refunded anyone lost items from the day Vorago came out, despite the fact they had a thread for users to describe their losses.